FAQ

 

Do you offer trade in or credit?

It depends on the model and our current inventory. Send us an email. The worst that can happen is we’re not currently interested in that model.

Can I use my machine overseas?

It depends on the electrical requirements of both the machine and the destination. Check with the user manual and your destination to ensure compatibility.

What should I do for oxygen if my machine needs repair?

Oxygen concentrators are machines and unfortunately will eventually fail. If you are going to own your oxygen equipment, you should have a pre-determined backup plan in the event of a power outage or mechanical failure. The first thing you should do in preparation is to have a copy of your oxygen prescription. In the event that your machine does break down, you could contact a local oxygen provider to temporarily rent a machine until yours is fixed. We do have many customers who choose to buy 2 oxygen concentrators so they have a backup. In any event, we are experts in oxygen concentrator repair. Complete our schedule service form to get the ball rolling!

Can you bill Medicare, Medicaid, or Private Insurance Companies?

No. We provide a detailed invoice and service record which you can submit to your insurance provider for reimbursement. Contact your insurance carrier to see if they have a benefit for medical equipment repairs.

Do you sell replacement filters for CPAP’s and concentrators?

We sure do! Go to our webstore to check them out!

How often do I need to clean or replace my oxygen concentrator filters?

Foam filters should be cleaned on a weekly basis. Internal filters should be replaced annually. To purchase filters, visit our webstore.

What is the process to sell you my medical equipment?

Contact us with the model and quantity and we will give you an offer price. If accepted, we will email you a prepaid UPS shipping label. You will be responsible to package the machine and bring it to a UPS drop off location. Once received, we will issue payment via check.

How much will you buy my equipment for?

It depends on the model & demand. In addition, we refurbish all equipment prior to selling, so we need to invest additional money to bring it up to our standards. For this reason, our offer may be less than others. In addition, our acquisition cost to buy new is very competitive, so our offer to buy used will be fairly low. We do pay for the shipping and issue payment promptly via check or PayPal once received. If you are looking to get a premium for your equipment, you may want to try selling it through a venue such as craigslist or local paper. Otherwise, check out our wanted page for what we are currently purchasing.

What kinds of used medical equipment do you buy?

We buy oxygen concentrators, portable oxygen concentrators, CPAP machines, and oxygen cylinders. Check out our page dedicated to purchasing equipment.

Is there an evaluation or estimate fee?

There is no evaluation fee if the estimate is approved.

There is a $35 bench fee for declined estimates. If you would like us to recycle the unit, we will waive the evaluation fee.

In addition, there is a $15-30 return shipping fee (depending on size and weight of equipment). If you would like us to recycle the unit, we will waive the return shipping fee.

What is the best way to send my machine to you?

The FREE way! Complete our schedule service form and you will be able to print a pre-paid shipping label through UPS. Don’t want us to pay for the shipping? No problem! Our address is:

Altra Service Professionals, Inc.

815 NW 25th Ave Unit A

Ocala, FL  34475

Attn: Repair Estimates

Do I need to contact anyone before sending in my machine for service?

Yes. Please complete our Schedule Service form so we can track  the equipment to you when we receive it.

What is preventative maintenance?

Preventive maintenance is a set of maintenance tasks recommended by the manufacturer performed at a certain interval to help prolong the useful life of the machine. PM tasks vary based on equipment types. It ranges from simple safety checks to rebuild or replacement of components.

How often should I have my oxygen concentrator checked?

You should have your oxygen concentrator checked by a trained technician on an annual basis. There are certain indicators that an oxygen concentrator will display to prompt preventive maintenance measures. Performing routine service to components on a regular basis reduces the likelihood of an equipment failure, prolonged downtime, and additional costs.

How often should I have my CPAP checked?

Most newer models do not require Preventive Maintenance, however, it is good practice to have the pressure checked against a manometer on an annual basis to ensure the pressure is accurate. In addition, filters should be replaced regularly to ensure optimal performance.

How much will it cost to have my equipment repaired?

This depends on the type of equipment and issue that is wrong with it, so unfortunately we can’t give a blanket answer. Feel free to contact us for a very rough estimate.

How long will it take to have my equipment repaired?

Our turnaround time varies based on current repair requests and parts inventory. Most repairs are completed within 1 week.

What is your repair process?

Complete our Service Request Form so we have your contact information. You will receive a confirmation page and will be able to print off a free Pre-paid shipping label. Bring the machine to a UPS drop off location.

Once we receive your machine, we will evaluate it and email you a repair estimate for your review. If approved, we will email an invoice to you. There will be a link to make a secure payment. Once paid, we will complete the repair and return the machine to you.

If your machine requires additional parts, then you will receive a revised invoice with the additional amount due. You can either pay to approve the additional amount, or reply to the email to decline the repair. If declined, we will refund the original payment, less the $35 bench fee and return shipping charge of $15-30 (depending on the size and weight).

My nose hurts while using oxygen, What can I do?

There are some saline nasal sprays that provide moisture to the nasal passages. An oxygen humidifier may also help with discomfort. There are also different styles of cannulas to aide in comfort.

What is an oxygen humidifier?

An oxygen humidifier is a plastic bottle that attached between the oxygen concentrator and supply tube going to the end user. It adds moisture to the oxygen breathed by the end user.

Will my oxygen explode?

No. Oxygen doesn’t explode or burn. It will make a fire burn faster and hotter, reducing your time to exit the premises where the oxygen is located. It is important to have an emergency plan and escape route in place.

Can I cook, burn candles, have a fireplace running etc while using oxygen?

The short answer is yes, however, you should exercise a reasonable amount of caution when performing these activities. When cooking, it is recommended to place the supply tubing underneath your shirt so the tubing does not dangle towards the heat of the oven or stove. When observing an open fire, the general rule of thumb is to have the oxygen equipment approximately 10 feet away from the heating source and/or open flames.

How do I operate an oxygen concentrator?

Stationary oxygen concentrators operate basically the same way. They have a power switch, they need a power source to operate, they have a flow meter to adjust the flow, and produce roughly 95% oxygen. Locate your concentrator where it has about 1 foot clearance from all sides for ventilation. Plug the machine into the wall. Do not use a power strip or extension cord. Turn the power switch to the on position. The machine will beep briefly – this is normal. Adjust the liter flow to your prescribed amount by turning the liter dial. The ball should split the line associated with the desired flow.

What form of payments do you accept?

We accept Cash, Check, Visa, MasterCard, Discover, American Express, and PayPal.

What is a CPAP?

CPAP stands for Continuous Positive Airway Pressure. Simply put, a CPAP Machine blows air into your mouth, nose, or both to maintain an open airway during sleep. There are several different types of CPAP machines and interfaces to help the user obtain maximum comfort and therapy compliance.

What is an Oxygen Concentrator?

An oxygen concentrator is kind of like a fancy air purifier. The regular air we breathe is made up of approximately 22% oxygen. An oxygen concentrator separates that oxygen from the nitrogen and other air particles and delivers medical grade oxygen directly to the end user. The room air is drawn into the oxygen concentrator through an inlet filter. The air is then compressed and goes into sieve beds, which absorbs the nitrogen and allows the oxygen to pass through. The oxygen then flows through the flow meter, final bacteria filter, and out to the end user through a supply hose. Oxygen concentrators provide up to 96% pure medical grade oxygen.