FAQ
Click here for video instructions on how to complete the shipping label.
Click here for written instructions on how to print the free shipping label for Concentrators.
Click here for written instructions on how to print the free shipping label for POC’s.
Click here for written instructions on how to print the free shipping label for CPAP & BiPAP.
Go to our form to start the process at schedule service
Click here for video instructions on how to complete the schedule service form.
It depends on the electrical requirements of both the machine and the destination. Check with the user manual and your destination to ensure compatibility.
Portable oxygen concentrators are machines and unfortunately will eventually fail. If you are going to own your oxygen equipment, you should have a pre-determined backup plan in the event of a power outage or mechanical failure. The first thing you should do in preparation is to have a copy of your oxygen prescription. In the event that your machine does break down, you could contact a local oxygen provider to temporarily rent a machine until yours is fixed. Complete our schedule service form to get the ball rolling!
No. This is an out of pocket expense. We provide a detailed invoice and service record which you can submit to your insurance provider for possible reimbursement. Contact Medicare or your insurance carrier to see if they have a benefit for medical equipment repairs. For a copy of Medicare Form 1490S, click here: https://altraservice.com/wp-content/uploads/2025/05/CMS-1490S.pdf. Please note that we are not a homecare provider and do not have a National Provider Identification number (NPI), which Medicare or private insurance may require for reimbursement.
We accept Visa, Mastercard, Discover, American Express, Check, Cash, FSA, and HSA.
Yes. We sell some CPAP filters on our online stope at shop.altraservice.com. We do not sell POC filters. If your POC filter is dirty, we will add it to your repair estimate.
Commercial Customers: There is a $35 bench fee for declined estimates. If you would like us to scrap the unit, we will waive the evaluation fee.
Patients / End Users: We do not charge an evaluation fee – ever. We will charge for the return shipping. If you would like us to scrap the unit, we will waive the return shipping fee.
The FREE way! Complete our schedule service form and you will be able to generate and print a pre-paid shipping label through UPS. Don’t want us to pay for the shipping? No problem! Our address is:
Altra Service Professionals, Inc.
5640 SW 6th Pl Ste 600
Ocala, FL 34474
Attn: Repair Estimates
Yes. Please complete our Schedule Service form so we can track the equipment to you when we receive it.
Preventive maintenance is a set of maintenance tasks recommended by the manufacturer performed at a certain interval or usage hours to help prolong the useful life of the machine. PM tasks vary based on equipment types. It ranges from a simple safety check to rebuild or replacement of components.
You should have your portable oxygen concentrator checked by a trained technician on an annual basis. There are certain indicators that an oxygen concentrator will display to prompt preventive maintenance measures. Performing routine service to components on a regular basis reduces the likelihood of an equipment failure, prolonged downtime, and additional costs.
Most newer models do not require Preventive Maintenance, however, it is good practice to have the pressure checked against a manometer on an annual basis to ensure the pressure is accurate. We perform preventive maintenance for $45, plus the cost of the filter, if needed, and the return shipping. This includes an internal inspection with cleaning, calibration of the pressure and flow sensors, and a full computerized testing of the machine. In addition, filters should be replaced regularly to ensure optimal performance.
This depends on the type of equipment and issue that is wrong with it, so unfortunately we can’t give a blanket answer. Feel free to contact us for a very rough estimate.
Our turnaround time varies based on current repair requests and parts inventory. Most repairs are completed within 1 – 2 weeks.
Complete our Service Request Form so we have your contact information. You will receive a confirmation page and will be able to print off a free Pre-paid shipping label. POackage it in a way to minimize the chance for physical damage and bring the machine to a UPS drop off location.
Once we receive your machine, we will evaluate it and email you a repair estimate for your review. If approved, we will email an invoice to you. There will be a link to make a secure payment. Once paid, we will complete the repair and return the machine to you. You are also welcome to call us to pay over the phone at (888) 551-5267.
If your machine requires additional parts, then you will receive a revised invoice with the additional amount due. You can either approve and pay the additional amount, or reply to the email to decline the repair. If declined, we will refund the original payment, less the return shipping charge.
No. Oxygen doesn’t explode or burn. It will make a fire burn faster and hotter, reducing your time to exit the premises where the oxygen is located. It is important to have an emergency plan and escape route in place.
The short answer is yes, however, you should exercise a reasonable amount of caution when performing these activities. When cooking, it is recommended to place the supply tubing underneath your shirt so the tubing does not dangle towards the heat of the oven or stove. When observing an open fire, the general rule of thumb is to have the oxygen equipment at least 10 feet away from the heating source and/or open flames.
We accept Visa, MasterCard, Discover, American Express, Flexible Spending Accounts, check, and cash.
CPAP stands for Continuous Positive Airway Pressure. Simply put, a CPAP Machine blows air into your nose, mouth, or both to maintain an open airway during sleep. There are several different types of CPAP machines and interfaces to help the user obtain maximum comfort and therapy compliance.
An oxygen concentrator is kind of like a fancy air purifier. The regular air we breathe is made up of approximately 22% oxygen. An oxygen concentrator absorbs nitrogen and allows the oxygen from the rest of the air particles and delivers medical grade oxygen directly to the end user. The room air is drawn into the oxygen concentrator through an inlet filter. The air is then compressed and goes into sieve beds, which extracts the nitrogen from the oxygen when under pressure. The oxygen then flows through the flow meter, final bacteria filter, and out to the end user through a supply hose. Oxygen concentrators make up to 96% pure medical grade oxygen.
