FAQ

How to I print the free shipping label?

Click here for video instructions on how to complete the shipping label.

Click here for written instructions on how to print the free shipping label for Concentrators.

Click here for written instructions on how to print the free shipping label for POC’s.

Click here for written instructions on how to print the free shipping label for CPAP & BiPAP.

How do I schedule service?

Go to our form to start the process at schedule service

Click here for video instructions on how to complete the schedule service form.

Can I use my machine overseas?

It depends on the electrical requirements of both the machine and the destination. Check with the user manual and your destination to ensure compatibility.

What should I do for Oxygen if my machine needs repair?

Portable oxygen concentrators are machines and unfortunately will eventually fail. If you are going to own your oxygen equipment, you should have a pre-determined backup plan in the event of a power outage or mechanical failure. The first thing you should do in preparation is to have a copy of your oxygen prescription. In the event that your machine does break down, you could contact a local oxygen provider to temporarily rent a machine until yours is fixed. Complete our schedule service form to get the ball rolling!

Can you bill Medicare, Medicaid, or Private Insurance Companies?

No. This is an out of pocket expense. We provide a detailed invoice and service record which you can submit to your insurance provider for possible reimbursement. Contact Medicare or your insurance carrier to see if they have a benefit for medical equipment repairs. For a copy of Medicare Form 1490S, click here: https://altraservice.com/wp-content/uploads/2025/05/CMS-1490S.pdf. Please note that we are not a homecare provider and do not have a National Provider Identification number (NPI), which Medicare or private insurance may require for reimbursement.

What forms of payment do you accept?

We accept Visa, Mastercard, Discover, American Express, Check, Cash, FSA, and HSA.

Do you sell replacement filters for CPAP’s and portable oxygen concentrators?

Yes. We sell some CPAP filters on our online stope at shop.altraservice.com. We do not sell POC filters. If your POC filter is dirty, we will add it to your repair estimate.

Is there an evaluation or estimate fee?

Commercial Customers: There is a $35 bench fee for declined estimates. If you would like us to scrap the unit, we will waive the evaluation fee.

Patients / End Users: We do not charge an evaluation fee – ever. We will charge for the return shipping. If you would like us to scrap the unit, we will waive the return shipping fee.

What is the best way to send my machine to you?

The FREE way! Complete our schedule service form and you will be able to generate and print a pre-paid shipping label through UPS. Don’t want us to pay for the shipping? No problem! Our address is:

Altra Service Professionals, Inc.

5640 SW 6th Pl Ste 600

Ocala, FL 34474

Attn: Repair Estimates

Do I need to contact anyone before sending in my machine for service?

Yes. Please complete our Schedule Service form so we can track the equipment to you when we receive it.

What is preventive maintenance?

Preventive maintenance is a set of maintenance tasks recommended by the manufacturer performed at a certain interval or usage hours to help prolong the useful life of the machine. PM tasks vary based on equipment types. It ranges from a simple safety check to rebuild or replacement of components.

How often should I have my portable oxygen concentrator checked?

You should have your portable oxygen concentrator checked by a trained technician on an annual basis. There are certain indicators that an oxygen concentrator will display to prompt preventive maintenance measures. Performing routine service to components on a regular basis reduces the likelihood of an equipment failure, prolonged downtime, and additional costs.

How often should I have my CPAP serviced?

Most newer models do not require Preventive Maintenance, however, it is good practice to have the pressure checked against a manometer on an annual basis to ensure the pressure is accurate. We perform preventive maintenance for $45, plus the cost of the filter, if needed, and the return shipping. This includes an internal inspection with cleaning, calibration of the pressure and flow sensors, and a full computerized testing of the machine. In addition, filters should be replaced regularly to ensure optimal performance.

How much will it cost to have my equipment repaired?

This depends on the type of equipment and issue that is wrong with it, so unfortunately we can’t give a blanket answer. Feel free to contact us for a very rough estimate.

How long will it take to have my equipment repaired?

Our turnaround time varies based on current repair requests and parts inventory. Most repairs are completed within 1 – 2  weeks.

What is your repair process?

Complete our Service Request Form so we have your contact information. You will receive a confirmation page and will be able to print off a free Pre-paid shipping label. POackage it in a way to minimize the chance for physical damage and bring the machine to a UPS drop off location.

Once we receive your machine, we will evaluate it and email you a repair estimate for your review. If approved, we will email an invoice to you. There will be a link to make a secure payment. Once paid, we will complete the repair and return the machine to you. You are also welcome to call us to pay over the phone at (888) 551-5267.

If your machine requires additional parts, then you will receive a revised invoice with the additional amount due. You can either approve and pay the additional amount, or reply to the email to decline the repair. If declined, we will refund the original payment, less the return shipping charge.

Will my oxygen explode?

No. Oxygen doesn’t explode or burn. It will make a fire burn faster and hotter, reducing your time to exit the premises where the oxygen is located. It is important to have an emergency plan and escape route in place.

Can I cook, burn candles, have a fireplace running, etc while I use oxygen?

The short answer is yes, however, you should exercise a reasonable amount of caution when performing these activities. When cooking, it is recommended to place the supply tubing underneath your shirt so the tubing does not dangle towards the heat of the oven or stove. When observing an open fire, the general rule of thumb is to have the oxygen equipment at least 10 feet away from the heating source and/or open flames.

What form of payments do you accept?

We accept Visa, MasterCard, Discover, American Express, Flexible Spending Accounts, check, and cash.

What is a CPAP?

CPAP stands for Continuous Positive Airway Pressure. Simply put, a CPAP Machine blows air into your nose, mouth, or both to maintain an open airway during sleep. There are several different types of CPAP machines and interfaces to help the user obtain maximum comfort and therapy compliance.

What is an oxygen concentrator?

An oxygen concentrator is kind of like a fancy air purifier. The regular air we breathe is made up of approximately 22% oxygen. An oxygen concentrator absorbs nitrogen and allows the oxygen from the rest of the air particles and delivers medical grade oxygen directly to the end user. The room air is drawn into the oxygen concentrator through an inlet filter. The air is then compressed and goes into sieve beds, which extracts the nitrogen from the oxygen when under pressure. The oxygen then flows through the flow meter, final bacteria filter, and out to the end user through a supply hose. Oxygen concentrators make up to 96% pure medical grade oxygen.

The Best Solution for Home Medical Equipment Repair
Altra Service provides fast and affordable repair and maintenance for all of the U.S. We service most CPAP machines and portable oxygen concentrators. Our technicians are certified and we offer a free shipping label.
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Excellent
Altra Service Professionals
4.7
Based on 338 reviews
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John Potts C.
I had a Philips Respironics SimplyGo Oxygen Concentrator that was used every night for over 2 years. My wife traveled on the planes with it and it sat by the bed and was used at night. It is very quiet compared to the big machines and will produce up to 3 ml continuous Oxygen, even on battery. It started going into an alarm state, and for a month or so we could silence the alarm. Then it would alarm within 5 min after silencing it. I contacted Altra Service Professionals and they suggested I send it to them for a regular service as the alarm means the purity of the oxygen is degraded. They even sent me a shipping label to send the machine to them. Turns out it just needed some filters cleaned, and they did a full diagonistic test on it and shipped it back to me. This company is Great, and the staff is knowlegable, friendly and professional. I highly recommend you contact them for any Oxygen needs or equipment repairs. They are the trusted pro's. Thank You Altra for great service, you have earned 5 Stars for Sure.
Response from the owner:Thank you for sharing!
Winn M.
i had a little trouble hooking up the power cord. other than that everything works smoothly. i have to be carefull when filling the tank for water. all works fine and i get better rest. Mythroat and lungs do not hurt. I have moisture in the system. thanks for the fix.they are usually quick to answere the telephone to help.
Response from the owner:Thank you for sharing.
Joel O
Our Simply flow concentrator was alarming. Alta was able to fix and send back our machine in timely fashion. Great, upfront personal service. No surprises!
Response from the owner:Thank you for sharing your experience!
Patrick W.
Fast repair, great service. Bob DeChello was terrific.
Response from the owner:Thanks for sharing!
William D.
Great service all around. When my CPAP machine stopped working, my local medical supply store told me it was unfixable, and I would have to buy brand new. I connected with Altra Services online instead. They diagnosed and fixed the problem quickly. Good streamlined shipping process, ongoing communication and a fair price. I would definitely recommend Altra.
Response from the owner:Thanks for sharing!
Erik L.
From the website, to shipments to communications, a first rate experience, I would recommend them to anyone!
Response from the owner:Thanks for sharing!
soflaed1
She was able to fix the problem I was having.Thank you very much...
Response from the owner:You're welcome. Glad to help!
Bev & Norm G.
First time using these folks... impressed with the process... incredible response time... estimate very fair and no trying to upsell/oversell... honest itemized and detailed ... very fast turn-around ... easy payment... the two way shipping convenient... a company that understands fair honest methods ...build loyalty... which converts to longevity... will use and advocate ALTRA PROFESSIONALS...
Response from the owner:Thanks for sharing!
Balboa
Excellent service by friendly professionals, quick turnaround and accurate diagnostics.
Especial thanks to Laurie and Bob. Thanks guys and keep up the good work.
Response from the owner:Thank you!
Rollin Y
Quality repair!! They diagnosed the issue fixed it and I received my CPAP back in great working condition. There was a software issue with the manufacturer of the device, Phillips, which delayed them repairing the machine. This was not an issue with Altra Service Professionals (ASP). ASP had great communication throughout the issue and kept me informed of the progress from the manufacturer I would highly recommend this company. Thank you!!
Response from the owner:Thank you for sharing. Much appreciated!
Kenny L.
I have had two CPAP machines refurbished by ultra ALTRA. They are very open, friendly, and competent. I recommend them!
Response from the owner:Thank you!
Mc J.
These folks are nothing short of amazing. They've kept our vintage ResMed S9 blowin' and goin' for years, at a reasonable cost and with a service speed that is downright astonishing. Reliable CPAP therapy is crucial to patients--it's lifesaving treatment, no two ways about it. Having a service partner who can get the job done correctly, quickly, and affordably eliminates a major worry for CPAP patients, who already have plenty to worry about. We intend to be using Altra for service for many years to come.
Response from the owner:Thank you for sharing!
Christopher B.
Very good, very fast, very easy and great customer service
Response from the owner:Thank you!
Don W.
This is the second time I have used their service. AirSense 10 which still works great and AirSense 11 this time. Very quick and reasonable on repair costs. It couldn't be better or faster!
Response from the owner:Thank you!
Michael S
Excellent service! Shipped them my CPAP machine using their pre-paid mailing label, and they quickly diagnosed the problem. The unit had to be sent to the manufacturer, Resmed. I was mailed what seems to be a brand-new machine. Altra saved me hundreds compared to buying myself a new one.
Response from the owner:Thanks for sharing.
Doug D.
Could not have been any faster or easier. My repair works like new. Refreshing to see people who care for their customers
Response from the owner:Thanks for sharing!
Emmett H.
Outstanding service. I brought my CPAP to Altra Service in the morning. In a couple of hours (~2), it was analyzed, parts replaced and returned fixed to me. I was ecstatic about the speed and quality of the repair. Thank you!
Response from the owner:Thanks for sharing!
lou B.
Can't say enough good things about Altra. Rare to find such a great response. Seamless from start to finish. Bob is a true professional. Its really comforting to know there is a company you can depend on for any repairs and knowledge sharing.
Response from the owner:Thank you so much!
Tj C.
Absolutely the best, hands down. I bring my concentrator from Colorado for service. Bob and company are honest as the day is long and care about their customers. You WILL NOT be disappointed with them.
Response from the owner:Thanks for sharing!
Shawn J.
What a great service…… I have (2) ResMed BiPAP machines. Both machines were making a disturbing whining sounds when I would breathe in. This annoyed my wife to no end….. I live in Apopka, Florida….. I drove up one day and they fixed my machine in about 45 minutes the first day…… what amazing service. I ended up driving back up to have my second machine repaired!! It was well worth the small amount paid for service compared to the crazy prices for these machines!! Great job!!
Response from the owner:Thank you!
Sean R.
Response from the owner:Thank you
Elise M.
I was hesitant that my machine could be repaired, but this service was extremely efficient, fast and transparent. I had several phone calls with them and they did not try and upsell me. In the end, we decided together what made the most sense in terms of repair vs cost. I really cannot recommend them highly enough. My machine was repaired, thoroughly tested then packed perfectly for a safe return. These guys are legit. And it’s certainly less expensive than a new machine. Thank you for this service.
Response from the owner:Thanks for sharing!
Joseph B.
This place is a life saver. After my machine quit working I got in contact with Altra Service and drove my cpap to them that morning at 2pm the same day they messaged me it was ready to pick up.
Response from the owner:Thanks for sharing!
Carl T.
Fast and easy and saved me a ton of money
Response from the owner:Thank you.
Dave W.
Thank you, they repaired my old ResMed 10 that I use in my fifth wheel as a back up. Did amazing job, had bad whistle to it. Damaged due to me using SoClean on it for past 5 years. It was repaired very fast, came back with all the original settings in it, well packaged. Definitely recommend u using them for CPAP repair needs.
Response from the owner:Thank you!
Samuel H.
My CPAP is very old but it is nice to know there is a place that keeps my machine going. With no insurance I wouldn’t have a place like Altra. Thanks for keeping my health a priority.
Response from the owner:Thank you.
Mark E.
Very professional service with outstanding customer service. I was impressed by the clear, expedited, and accurate communication from the outset. The website also was extremely clear, complete, and transparent on estimated costs and timing, helping me manage my expectations. These are true cPAP experts.
Response from the owner:Thank you for sharing! -Bob
Jim M.
Excellent communications with Bob.. Brought my device in to the Ocala Branch and Bob checked it in and it was promptly diagonosed and serviced! Very pleased with he results! Thank you Bob for the great service experience!
Response from the owner:Thanks for sharing!
Joseph R.
Altra Service did a FANTASTIC JOB on the repair of my CPAP machine. I was using a SoClean with my CPAP machine and it caused the seals and insulation to fail in the machine. I shipped my machine to Altra Service and had a quote back from them the same day of the machine's arrival at their shop! After authorizing the repair, same day they completed the repair within 24 hours and was back in my bedroom 1 week after sending it to them.

Dealing with them was easy and they were very professional through the whole process.

I HIGHLY RECOMMEND them for servicing of your CPAP devices! GREAT JOB Altra Service!
Response from the owner:Thank you!
Melbinner
It was a pleasure dealing with a company that does exactly what it says, for exactly the price they quote. I will use them again and happily recommend them to anybody who needs a CPAP repaired. AAA+++
Response from the owner:Thanks for sharing!
T. F.
Shipped my CPAP to them on Saturday morning. They received, repaired, and had my unit back in the mail on Monday! Turnaround time was less than a week, and my unit runs like a champ. Laurie was my point of contact there and was a pleasure to work with. If your CPAP dies, you want these guys on your team. A+++
Response from the owner:Thank you!
Bob L.
This is my third time to use them for service. Every time it’s been smooth and easy. The turnaround time was quick. I received my unit back within 8 days. Very professional and the documentation provided shows the quality control they use. If you need service, don’t think twice. They are upfront and honest. I appreciate that level of service.
Response from the owner:Thank you!
US Hwy 1.
Very detailed info on website as what to expect and they delivered! Beyond EXCELLENT!!!
Response from the owner:Thank you!
Andrew C.
My AirSense 11 recently broke and I was struggling. Someone referred me to Altra and I met Bob, who was very helpful and got things taken care of for me. I owe Bob a great debt of gratitude. Thanks!
Response from the owner:Thank you!
Harvey R B.
I recently had my CPAP machine repaired, and I am very satisfied with the service provided. The repair was completed within a week, which was impressively quick. Throughout the process, the company kept me informed about the status of my machine, providing regular updates and making sure I knew what was happening at each stage. Their communication and efficiency made the experience smooth and reassuring. I recommend their repair service to anyone who needs prompt, reliable support for their CPAP equipment.
Response from the owner:Thank you for taking the time to write a review. It is appreciated!
Laura P.
Every night hubby began getting warning "motor life exceeded" on aged ResMed S9. Found Altra online; spoke with owner Bob and shipped same day (Fort Myers to Ocala). Speedy turnaround; great price. Hoping machine will last another 15 years!
Response from the owner:Thanks for sharing!
Kat H.
From contact to completion it was a pleasure to work with Altra Services. The machine was refurbished and is like new again. Highly recommend them.
Response from the owner:Thank you!
Bankim G.
Had a crack on the side panel of my Cpap. Called them to see is they could fix it. Options were to UPS or drive up. I drove up, they had the parts, they also figured out my motor was running loud. Gave me the option to fix everything and they did so in a very timely manner. I was in and out within an hour. Very professional and helpful.
Response from the owner:Thanks for sharing!
Thomas C.
Altra Service is a life saver! They replaced the blower and seals in my CPAP in less than an hour! This repair saved me hundreds of dollars.
Response from the owner:Glad to help!
Drs B.
They dealt with my AirMini problem expertly and expeditiously. WABurr
Response from the owner:Thank you
Howard B.
Altra Service Professionals saved the day for us again! Our Respironics Simply Go POC developed multiple issues just as we were preparing to leave on a cruise. Even though there was a spare parts shortage for this model, somehow they found everything needed to make it run like new and shipped it back in just one week.. Thank you Bob and crew!
Response from the owner:Glad to help!
Gary S.
Altra was great. They did exactly what they said they would do in a timely and effective manner. The price was good, the quality was good and the prompt communication was good. I highly recommend Altra.
Response from the owner:Thank you!
Bob H.
I am very pleased with Altra. I sent my bi-pap on Monday and was returned completely repaired by Thurs. They are so easy to deal with...and quite fair. Thanks so much
Response from the owner:Thank you!
Joseph F.
Found Altra online, contacted them via email, received a prompt response. Mailed CPAP on Monday, it was repaired and returned to me on Thursday. Wicked fast turnaround time. Very impressed and would definitely use again! Bob was very kind!
Response from the owner:Thank you.
Suzanne T.
Bob was great! He answered the phone at Altra service and gave us excellent information about how their process works to make us feel at ease in shipping our bi pap machine to be repaired. We highly recommend them and are very happy with the great results with our now like new machine!
Response from the owner:Thank you - glad to help.
Steve B.
Ultra has a system in place that makes it very easy to ship and return your items. The unit came back looking like new. Everything is working perfectly. They even changed unit hours back to zero. I recommend this company 100%.
Response from the owner:Thanks for sharing!
Sam S.
I was pleased with the responsiveness of the company. They answered my inquiries promptly and my repaired BiPAP humidifier was returned within a week. I also appreciated the note on the invoice that might avoid reoccurrence of the same problem.
Response from the owner:Thank you!
Stephen M.
Bob and Team provided excellent communication, customer service and fixed my old CPAP (which had multiple issues) at a very reasonable price.
Once they received my machine, the Diagnostics and Repairs were done in 24 hours and shipped back.
This is old school customer service values. A breath of Spring as you don't find it much anymore.
I highly recommend!
Response from the owner:Thank you!
carmelo V.
Altar service professional is the most professional company I have ever worked with they repair my CPAP machine like new and on schedule there amazing.
Response from the owner:Thank you!
Robert F.
The pros at Altra Service Professionals did an excellent job bringing my Airsense 10 Autoset CPAP machine back to life. My machine is like brand new. I don’t remember it ever being this quiet . Every step of the process went smoothly, from the time I sent it back, to the time it was returned fully repaired. Will definitely use Altra again. They were a pleasure to work with!!
Response from the owner:Thank you!
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