User reviews are so important in this digital age. It is a way for a potential customer to become more comfortable with an “internet” company by reading reviews from actual customers. If you are reading this, please consider leaving a review based on your experience with Altra Service Professionals. To all that take the time to write a review, whether here or on another site, thank you for sharing your experience!
I sent my unit for repair. Was told it was obsolete and they did not have parts so they could not fix it. I asked Anthony who contacted me to please take a second look. He did and did some testing and found the part I needed. Their customer service is the best, keep it up. I havn't even turned it on yet but will still give them 5 stars, great company!
The people at Altra were professional, helpful and extremely pleasant to deal with. They responded to my questions promptly, kept me informed as to how the repair was proceeding and bent over backwards to deal with some special needs that I had. If I have need any further help in the future I will use them again for repair services.
Let me tell what a good business ethic is. Altra absolutely has one. I have a machine that I couldn't figure out how to change the filter on. I chatted with someone from Altra and they told me what to do, for the unheard of price of FREE! So since they charged me such, they have gained a customer for the rest of this life, I have. Thanks, Oxygen is flowing! Didn't realize how little had been coming through till the new filter was put in...Again thank you for the GREAT, customer experience!
SLA honored for estimate and repair. Mom-and-Pop outfit but superb fielding from Connecticut office helped out tremendously to soothe my impatience.Unfortunately, the cryptic response to my post-service request for assistance leads me to believe that local service (if available) is the more prudent way to proceed.A new board was installed and no check was performed on writing to an SD card by the service technician - I did not foresee this exception. I will use a new SD card (after formatting it, of course).
Sent floor model oxygen concentrator from Texas to Ocala, Fl for repairs. Very easy online shipping arrangement. Concentrator returned within 2-3 weeks in good repair. Total costs including shipping both ways about $230. Sending second unit today and will follow up with new rating on this unit including repair costs. Seems to be honest, strait forward service provider. Recommended.
We have used Altra Service for a number of years and cannot say enough good things about the quality of service we receive. The entire staff is professional, courteous and always helpful. Our company deals with a heavy volume of concentrators so Altra is called upon on a weekly basis for repairs which they handle efficiently and effectively. We will continue to work with Altra as long as we need that service and I recommend them to everyone in need of respiratory equipment repairs. 5 Stars!!
President, Medical Pharmacy and Putnam Home Medical
Altra Service is top notch. Previously, we had to box up and ship all of our broken equipment out for patient repair. Altra is a full service provider that picks up our equipment when we need it done. Altra is always on top of the situation and ensures that our equipment comes back in a timely manner, clean and repaired. They are a great time-saver and can take the burden out of the situation. Altra Service has made my life easier in this busy world of DME.
Manager, Reliable Respiratory
I have been working with Ed @ Altra Service Professionals, Inc. for a few months now. Great company. Dependable and we receive our repairs within a week 100% of the time. Very satisfied!
Manager, Home Care New England
Prompt, courteous service at reasonable prices. Very dependable company.
Purchasing Manager, Commonwealth Home Health Care
After being awarded a very large government contract taking care of our veterans; we were in need of a biomed company for our medical equipment repairs and maintenance. In December 2012 we were fortunate enough to find ALTRA SERVICE PROEFESSIONALS. Owner Bob DeChello and his team have delivered excellent service for our company. We are very confident in their ability and expertise to maintain all of our medical equipment. Their professionalism, knowledge and customer service are beyond reproach. I would highly recommend ALTRA SERVICE PROFESSIONALS, INC. for all your equipment needs and repairs.