ResMed AirSense 11 Repair

THANK YOU for the fantastic service I got recently! Honestly, the whole experience from start to finish was incredibly smooth and way better than I expected.

A huge shout-out especially to Bob! He was an absolute star. His communication was spot-on – always clear, super proactive, and he kept me totally in the loop every step of the way. What could've been a bit confusing turned into a total breeze, all thanks to him making sure I knew exactly what was happening.

Seriously, your customer service is next level. The way your team handled everything with such transparency and directness really made me feel confident and at ease. It's rare to find that kind of genuine care, and it definitely made this one of the best interactions I've had.

So, yeah, I'm absolutely thrilled with both the awesome product/service I received and how well I was looked after throughout the whole process. You can bet I'll be coming back to you for anything I need down the line, and I'll be enthusiastically recommending you to everyone I know!

I had a Philips Respironics SimplyGo Oxygen Concentrator that was used every night for over 2 years. My wife traveled on the planes with it and it sat by the bed and was used at night. It is very quiet compared to the big machines and will produce up to 3 ml continuous Oxygen, even on battery. It started going into an alarm state, and for a month or so we could silence the alarm. Then it would alarm within 5 min after silencing it. I contacted Altra Service Professionals and they suggested I send it to them for a regular service as the alarm means the purity of the oxygen is degraded. They even sent me a shipping label to send the machine to them. Turns out it just needed some filters cleaned, and they did a full diagonistic test on it and shipped it back to me. This company is Great, and the staff is knowlegable, friendly and professional. I highly recommend you contact them for any Oxygen needs or equipment repairs. They are the trusted pro's. Thank You Altra for great service, you have earned 5 Stars for Sure.

i had a little trouble hooking up the power cord. other than that everything works smoothly. i have to be carefull when filling the tank for water. all works fine and i get better rest. Mythroat and lungs do not hurt. I have moisture in the system. thanks for the fix.they are usually quick to answere the telephone to help.

Our Simply flow concentrator was alarming. Alta was able to fix and send back our machine in timely fashion. Great, upfront personal service. No surprises!

Fast repair, great service. Bob DeChello was terrific.

Great service all around. When my CPAP machine stopped working, my local medical supply store told me it was unfixable, and I would have to buy brand new. I connected with Altra Services online instead. They diagnosed and fixed the problem quickly. Good streamlined shipping process, ongoing communication and a fair price. I would definitely recommend Altra.

From the website, to shipments to communications, a first rate experience, I would recommend them to anyone!

She was able to fix the problem I was having.Thank you very much...

First time using these folks... impressed with the process... incredible response time... estimate very fair and no trying to upsell/oversell... honest itemized and detailed ... very fast turn-around ... easy payment... the two way shipping convenient... a company that understands fair honest methods ...build loyalty... which converts to longevity... will use and advocate ALTRA PROFESSIONALS...

Excellent service by friendly professionals, quick turnaround and accurate diagnostics.
Especial thanks to Laurie and Bob. Thanks guys and keep up the good work.

Quality repair!! They diagnosed the issue fixed it and I received my CPAP back in great working condition. There was a software issue with the manufacturer of the device, Phillips, which delayed them repairing the machine. This was not an issue with Altra Service Professionals (ASP). ASP had great communication throughout the issue and kept me informed of the progress from the manufacturer I would highly recommend this company. Thank you!!

I have had two CPAP machines refurbished by ultra ALTRA. They are very open, friendly, and competent. I recommend them!

These folks are nothing short of amazing. They've kept our vintage ResMed S9 blowin' and goin' for years, at a reasonable cost and with a service speed that is downright astonishing. Reliable CPAP therapy is crucial to patients--it's lifesaving treatment, no two ways about it. Having a service partner who can get the job done correctly, quickly, and affordably eliminates a major worry for CPAP patients, who already have plenty to worry about. We intend to be using Altra for service for many years to come.

Very good, very fast, very easy and great customer service

This is the second time I have used their service. AirSense 10 which still works great and AirSense 11 this time. Very quick and reasonable on repair costs. It couldn't be better or faster!

Excellent service! Shipped them my CPAP machine using their pre-paid mailing label, and they quickly diagnosed the problem. The unit had to be sent to the manufacturer, Resmed. I was mailed what seems to be a brand-new machine. Altra saved me hundreds compared to buying myself a new one.

Could not have been any faster or easier. My repair works like new. Refreshing to see people who care for their customers

Outstanding service. I brought my CPAP to Altra Service in the morning. In a couple of hours (~2), it was analyzed, parts replaced and returned fixed to me. I was ecstatic about the speed and quality of the repair. Thank you!

Can't say enough good things about Altra. Rare to find such a great response. Seamless from start to finish. Bob is a true professional. Its really comforting to know there is a company you can depend on for any repairs and knowledge sharing.

Absolutely the best, hands down. I bring my concentrator from Colorado for service. Bob and company are honest as the day is long and care about their customers. You WILL NOT be disappointed with them.

What a great service…… I have (2) ResMed BiPAP machines. Both machines were making a disturbing whining sounds when I would breathe in. This annoyed my wife to no end….. I live in Apopka, Florida….. I drove up one day and they fixed my machine in about 45 minutes the first day…… what amazing service. I ended up driving back up to have my second machine repaired!! It was well worth the small amount paid for service compared to the crazy prices for these machines!! Great job!!

I was hesitant that my machine could be repaired, but this service was extremely efficient, fast and transparent. I had several phone calls with them and they did not try and upsell me. In the end, we decided together what made the most sense in terms of repair vs cost. I really cannot recommend them highly enough. My machine was repaired, thoroughly tested then packed perfectly for a safe return. These guys are legit. And it’s certainly less expensive than a new machine. Thank you for this service.

This place is a life saver. After my machine quit working I got in contact with Altra Service and drove my cpap to them that morning at 2pm the same day they messaged me it was ready to pick up.

Fast and easy and saved me a ton of money

Thank you, they repaired my old ResMed 10 that I use in my fifth wheel as a back up. Did amazing job, had bad whistle to it. Damaged due to me using SoClean on it for past 5 years. It was repaired very fast, came back with all the original settings in it, well packaged. Definitely recommend u using them for CPAP repair needs.

My CPAP is very old but it is nice to know there is a place that keeps my machine going. With no insurance I wouldn’t have a place like Altra. Thanks for keeping my health a priority.

Very professional service with outstanding customer service. I was impressed by the clear, expedited, and accurate communication from the outset. The website also was extremely clear, complete, and transparent on estimated costs and timing, helping me manage my expectations. These are true cPAP experts.

Excellent communications with Bob.. Brought my device in to the Ocala Branch and Bob checked it in and it was promptly diagonosed and serviced! Very pleased with he results! Thank you Bob for the great service experience!

Altra Service did a FANTASTIC JOB on the repair of my CPAP machine. I was using a SoClean with my CPAP machine and it caused the seals and insulation to fail in the machine. I shipped my machine to Altra Service and had a quote back from them the same day of the machine's arrival at their shop! After authorizing the repair, same day they completed the repair within 24 hours and was back in my bedroom 1 week after sending it to them.

Dealing with them was easy and they were very professional through the whole process.

I HIGHLY RECOMMEND them for servicing of your CPAP devices! GREAT JOB Altra Service!

It was a pleasure dealing with a company that does exactly what it says, for exactly the price they quote. I will use them again and happily recommend them to anybody who needs a CPAP repaired. AAA+++

Shipped my CPAP to them on Saturday morning. They received, repaired, and had my unit back in the mail on Monday! Turnaround time was less than a week, and my unit runs like a champ. Laurie was my point of contact there and was a pleasure to work with. If your CPAP dies, you want these guys on your team. A+++

This is my third time to use them for service. Every time it’s been smooth and easy. The turnaround time was quick. I received my unit back within 8 days. Very professional and the documentation provided shows the quality control they use. If you need service, don’t think twice. They are upfront and honest. I appreciate that level of service.

Very detailed info on website as what to expect and they delivered! Beyond EXCELLENT!!!

My AirSense 11 recently broke and I was struggling. Someone referred me to Altra and I met Bob, who was very helpful and got things taken care of for me. I owe Bob a great debt of gratitude. Thanks!

I recently had my CPAP machine repaired, and I am very satisfied with the service provided. The repair was completed within a week, which was impressively quick. Throughout the process, the company kept me informed about the status of my machine, providing regular updates and making sure I knew what was happening at each stage. Their communication and efficiency made the experience smooth and reassuring. I recommend their repair service to anyone who needs prompt, reliable support for their CPAP equipment.

Every night hubby began getting warning "motor life exceeded" on aged ResMed S9. Found Altra online; spoke with owner Bob and shipped same day (Fort Myers to Ocala). Speedy turnaround; great price. Hoping machine will last another 15 years!

From contact to completion it was a pleasure to work with Altra Services. The machine was refurbished and is like new again. Highly recommend them.

Had a crack on the side panel of my Cpap. Called them to see is they could fix it. Options were to UPS or drive up. I drove up, they had the parts, they also figured out my motor was running loud. Gave me the option to fix everything and they did so in a very timely manner. I was in and out within an hour. Very professional and helpful.

Altra Service is a life saver! They replaced the blower and seals in my CPAP in less than an hour! This repair saved me hundreds of dollars.

They dealt with my AirMini problem expertly and expeditiously. WABurr

Altra Service Professionals saved the day for us again! Our Respironics Simply Go POC developed multiple issues just as we were preparing to leave on a cruise. Even though there was a spare parts shortage for this model, somehow they found everything needed to make it run like new and shipped it back in just one week.. Thank you Bob and crew!

Altra was great. They did exactly what they said they would do in a timely and effective manner. The price was good, the quality was good and the prompt communication was good. I highly recommend Altra.

I am very pleased with Altra. I sent my bi-pap on Monday and was returned completely repaired by Thurs. They are so easy to deal with...and quite fair. Thanks so much

Found Altra online, contacted them via email, received a prompt response. Mailed CPAP on Monday, it was repaired and returned to me on Thursday. Wicked fast turnaround time. Very impressed and would definitely use again! Bob was very kind!

Bob was great! He answered the phone at Altra service and gave us excellent information about how their process works to make us feel at ease in shipping our bi pap machine to be repaired. We highly recommend them and are very happy with the great results with our now like new machine!

Ultra has a system in place that makes it very easy to ship and return your items. The unit came back looking like new. Everything is working perfectly. They even changed unit hours back to zero. I recommend this company 100%.

I was pleased with the responsiveness of the company. They answered my inquiries promptly and my repaired BiPAP humidifier was returned within a week. I also appreciated the note on the invoice that might avoid reoccurrence of the same problem.

Bob and Team provided excellent communication, customer service and fixed my old CPAP (which had multiple issues) at a very reasonable price.
Once they received my machine, the Diagnostics and Repairs were done in 24 hours and shipped back.
This is old school customer service values. A breath of Spring as you don't find it much anymore.
I highly recommend!

Altar service professional is the most professional company I have ever worked with they repair my CPAP machine like new and on schedule there amazing.