About Altra Service Professionals

The Mission of Altra Service Professionals is to provide exceptional service on a consistent basis to ensure total customer satisfaction. This will be achieved by partnering with individuals and companies with similar goals and values.

ASP works with all sizes of health care providers from smaller one site companies to large national organizations. We also perform repairs for people that own their equipment. Our close relationship with UPS allows us to service any state quickly and cost effectively. ASP is your go to repair company with the experience and integrity other companies trust to work with. Our strong background in the HME industry gives us an edge over our competition. We understand the challenges home care companies face each day, from competitive bidding to on-call equipment failures to denied claims. Every dollar counts and we are here to help lower your equipment maintenance costs.

ASP is an Authorized Service Center for Philips Respironics and ResMed. We are able to complete warranty repairs, as well as, out of warranty repairs. We specialize in Home Respiratory Medical Equipment repairs for portable oxygen concentrators and CPAP machines.

The goal at ASP is simple: Your complete satisfaction. We’re a different kind of repair company; one that puts the customers best interests first. We believe that our long term success is dependent on earning and retaining the trust of our customers. We are not trying to maximize a “sale” associated with your equipment repair. We are managing our relationship by recommending appropriate outcomes, even if that means telling the customer the machine is not worth repairing and to decline the repair. We are experts in medical equipment repairs and our customers look to us for guidance in addition to performing the standard repair. We may have lost that sale, but we retained the trust of our customer, thereby being one step closer to achieving our goal of having a long term client through customer satisfaction.

Thank you for visiting our website. We hope you afford us the opportunity and privilege to work with you in the future. To our current customers, a special thank you for your past support and we look forward to growing our business relationship together.

Warm Regards,
Bob

Bob DeChello

Bob DeChello is the President and Co-Owner of Altra Service Professionals, Inc, a full service Medical Equipment Repair company located in Ocala, Florida. Bob has over 25 years experience in the HME industry with a focus on operations, distribution, and cost reduction.

Prior to starting ASP in 2010, Bob worked as the Director of Operations for Critical Homecare Solutions, a national HME, Infusion, & Home Healthcare company. He spent four happy years with the CHS team with primary responsibilities including new acquisition operations integration, implementing and overseeing the centralizing of various departments, writing and implementing policy and procedures, and managing respiratory related purchasing agreements. Prior to CHS, Bob worked for Professional Home Care Services, a regional HME provider located in New England, for almost 10 years where he was the warehouse & distribution manager.

Bob lives in the Ocala, Florida area with his wonderful wife and 2 energetic boys. Bob enjoys doing anything that involves spending time with his family. The DeChello family moved to Florida in 2008 to get away from the cold New England winters, but enjoy visiting friends and family there. Prior to moving to Ocala, they lived in the Jacksonville, Florida area for 4 years.

If you would like to speak with Bob please feel free to call him at (888) 551-5267 ext 101 or via email at bobd@altraservice.com.

Laurie DeChello, MPH, CPH

Laurie DeChello is the human resources, accounts receivable, health educator, CPAP service technician, and a co-owner of Altra Service Professionals, Inc. Laurie has her Master’s in Public Health. She writes a health blog for the ASP website regarding issues related to respiratory illnesses and treatment. She also assists in keeping the office running smoothly.

Laurie has taught college level courses for Kaplan University in the health sciences. She previously taught public health courses at the University of Connecticut and performed epidemiologic research (the spread and control of diseases) also at the University of Connecticut for 11 years. She is widely published in the medical literature.

Laurie lives in the Ocala, FL area with her amazing husband, two adorable boys, 2 rescue dogs, chickens, goats, pigs, and Emu’s. She enjoys cooking and entertaining at her home. She is also busy keeping up with her two teenage kids.

If you have a public health question or would like more information about your illness, please contact her at lauried@altraservice.com. She is also available to develop and lead health seminars.

Excellent

Altra Service Professionals

4.7

Based on 366 reviews

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Mike L.

Professional service with every step! From the notification of receipt of my unit through the quick estimate and repair - they have an efficient, effective repair service! My Airsense 10 is running like new now. They also run factory diagnostics and provide you with the report. Highly recommended.

Kent H.

Was in the market to replace/upgrade my backup bipap and was delighted to find Altra. They were able to diagnose and repair my most recently failed unit. I got it back quickly, they ran a battery of tests to ascertain serviceability. Now I have a great backup unit, and plan to use it for traveling so I won't have to disassemble and pack my primary equipment every time I leave town for a few days.
Can't say enough about how easy the process was. Highly recommend. (Don't think I said anything about how reasonably priced they are.)

Enrique N.

Bob provided e exceptional service. He was fast and efficient. Il my friend and I brought two machines and were able to pick them up in a couple of hours. He only use oem parts an supplies. Bob provided additional information on how to maintain the machines and things to look for to assure extended performance.

John M.

Very helpful. I needed an OEM part for my resmed airsense 11 and they had it in stock and shipped it out very promptly. I highly recommend this business

Richard P.

The Amazon of CPAP repair.
I originally replaced my own motor with an Amazon knockoff. It was louder and didn’t provide consistent pressure. Not only did the folks at Alta Service replace with the correct motor they notice water spots, from me, (and that I put the old motor back in incorrectly) because I cleaned the motor housing in the sink. ;), they do a full check and provide a full list of battery of Tests they have done as well as the part # and lot# of the motor.
Lastly they make it so easy to ship to them. You just have to print out the label and put it on the box and drop it off. Once they get it in they evaluate the CPAP and email what it will cost to fix it. You approve it and then pay 💰. They quickly fix it, test it and sanitize it and return it. Awesome job.

Marcos Rodrigues J.

My ResMed 11 device was making a horrible noise. You made it like new—thank you so much! 😊

Richard H.

Excellent Customer Service
If I ever need them in the future they have my trust.

Ken G.

Very friendly, professional, highly competent, and extremely reasonably priced (compared to replacement prices) firm to work with. Also, amazingly quick turnaround times and, easy to ship products to (they provide pre-paid UPS shipping labels), and their return boxes are perfect if you are sending a second CPAP machine for repair.
Ken Green

David G.

The service was outstanding. The ongoing communication was very good. The shipping was safe, but slow. My Resmed Mini was not repairable, so they sent me a new machine.

KEITHA B.

Very professional, experienced and prompt with repairs. I was without my Resmed Airsense 11 a few short days only. Staff communicated every step with me so I knew the repair status. Competitive pricing, slightly less than others.

David W.

Fast service, good prices.

Brian K

Fast quality service on my cpap. This is the second time using them.

Mike I

Just got off the phone with a truly helpful and honest person at Altra. My ResMed absorbed skunk odor (long story!) and Altra was very helpful and honest that it would require significant work and would cost as much as a new machine. Genuine honesty and useful information - when I do need repairs, I know who I'm calling!

Amy T

Fast, friendly and my machine is working great! Highly recommend

Laura

Absolutely wonderful service. Just received my Caire Eclipse 5 from being serviced and repaired. The entire process was so simple and easy. Great price also.
The turn around time was very quick. I would recommend this company 100%.

Jim F.

Just received back my Resmed AirCurve 10 ASV. Thank you very much for your repair, quick turn around, and courteous handling of my problem. I have another ASV machine that needs work. I will gladly send it to you. Thanks again! Jim F.

leranzo C.

Appreciate your servicing the C-Pap. Great job. I have a second old one that I'dlike you to try repairing too.
Thanks

Michael B.

Great service and workmanship! I've had two Resmed Airsense 10 CPAPs repaired this month. The first was to repair a newer CPAP with a noisy, failing blower motor. Following a great experience, an older model was sent due to a screen message reporting the motor had reached its EOL. The process from initial request for service to the return of each CPAP was a breeze (pun intended). Now I have two fully functioning, quiet devices, one of which will serve as a backup. Thanks ASP!

Charles S.

They did an excellent job on my resmed airsense 10. The machine looks and runs like its brand new!
Big Thanks Laurie and crew!

Frank Monte C.

Excellent communication and service! My Airsense 10 now works as it should. I believe it has been rebuilt to better than new. It is absoluteley silent! Thanks to everyone !

harryf31605

This post will take longer than the repair cycle.

Great service. Sent my Bipap on Thursday and had it back by Tuesday. Had a hiccup with the payment service, but
Bob took care of it over the phone.

Hope I don't have to talk to Bob again. But if I do, it's cool.

Doug R.

Great customer service! Communication, repair work, turnaround time.

Brian L.

I just got my Airsense 11 back today. I totally ruined my unit trying to wash it with running water. This thing looks and operates like brand new. It wasn’t necessarily cheap, but well worth it. Highly recommend!!!

Phil F.

I was told my CPAP machine was out of warranty by my supplier, so instead of buying a new one I brought my machine to Altra Service. The next day, Bob called me and said it was repaired, needing a new blower motor (which I guessed it was). The repair cost for a new motor was ZERO! Bob informed me that the machine still had a month left on the Resmed Warranty. I couldn't have asked for a better service experience. Do not hesitate to send your machine to them for repair. Their level of integrity and honesty is top notch.

John Potts C.

I had a Philips Respironics SimplyGo Oxygen Concentrator that was used every night for over 2 years. My wife traveled on the planes with it and it sat by the bed and was used at night. It is very quiet compared to the big machines and will produce up to 3 ml continuous Oxygen, even on battery. It started going into an alarm state, and for a month or so we could silence the alarm. Then it would alarm within 5 min after silencing it. I contacted Altra Service Professionals and they suggested I send it to them for a regular service as the alarm means the purity of the oxygen is degraded. They even sent me a shipping label to send the machine to them. Turns out it just needed some filters cleaned, and they did a full diagonistic test on it and shipped it back to me. This company is Great, and the staff is knowlegable, friendly and professional. I highly recommend you contact them for any Oxygen needs or equipment repairs. They are the trusted pro's. Thank You Altra for great service, you have earned 5 Stars for Sure.

Bud S.

Easy to contact. Specific instructions for shipping. Excellent communication as to what needs repair and price to repair so YOU determine whether you want to proceed or not. When repaired an invoice will be sent, payment completed, and shipment will be made. If need be, I would repeat these services again.

Victor C.

I am very happy with my cpap machine repair. I was able to drop my machine off since I don’t live very far and my machine was ready the same day. Thank you!!

Malena C.

Fast and friendly service! I'm not great with computer skills. I called the company and they helped me right away. No fuss, no muss.They didn't think twice about it. The got everything sorted out for me! Great company! I would highly recommend them!😍

Kathrin O.

THANK YOU for the fantastic service I got recently! Honestly, the whole experience from start to finish was incredibly smooth and way better than I expected.

A huge shout-out especially to Bob! He was an absolute star. His communication was spot-on – always clear, super proactive, and he kept me totally in the loop every step of the way. What could've been a bit confusing turned into a total breeze, all thanks to him making sure I knew exactly what was happening.

Seriously, your customer service is next level. The way your team handled everything with such transparency and directness really made me feel confident and at ease. It's rare to find that kind of genuine care, and it definitely made this one of the best interactions I've had.

So, yeah, I'm absolutely thrilled with both the awesome product/service I received and how well I was looked after throughout the whole process. You can bet I'll be coming back to you for anything I need down the line, and I'll be enthusiastically recommending you to everyone I know!

Winn M.

i had a little trouble hooking up the power cord. other than that everything works smoothly. i have to be carefull when filling the tank for water. all works fine and i get better rest. Mythroat and lungs do not hurt. I have moisture in the system. thanks for the fix.they are usually quick to answere the telephone to help.

Joel O

Our Simply flow concentrator was alarming. Alta was able to fix and send back our machine in timely fashion. Great, upfront personal service. No surprises!

Patrick W.

Fast repair, great service. Bob DeChello was terrific.

William D.

Great service all around. When my CPAP machine stopped working, my local medical supply store told me it was unfixable, and I would have to buy brand new. I connected with Altra Services online instead. They diagnosed and fixed the problem quickly. Good streamlined shipping process, ongoing communication and a fair price. I would definitely recommend Altra.

Erik L.

From the website, to shipments to communications, a first rate experience, I would recommend them to anyone!

soflaed1

She was able to fix the problem I was having.Thank you very much...

Bev & Norm G.

First time using these folks... impressed with the process... incredible response time... estimate very fair and no trying to upsell/oversell... honest itemized and detailed ... very fast turn-around ... easy payment... the two way shipping convenient... a company that understands fair honest methods ...build loyalty... which converts to longevity... will use and advocate ALTRA PROFESSIONALS...

Balboa

Excellent service by friendly professionals, quick turnaround and accurate diagnostics.
Especial thanks to Laurie and Bob. Thanks guys and keep up the good work.

Rollin Y

Quality repair!! They diagnosed the issue fixed it and I received my CPAP back in great working condition. There was a software issue with the manufacturer of the device, Phillips, which delayed them repairing the machine. This was not an issue with Altra Service Professionals (ASP). ASP had great communication throughout the issue and kept me informed of the progress from the manufacturer I would highly recommend this company. Thank you!!

Kenny L.

I have had two CPAP machines refurbished by ultra ALTRA. They are very open, friendly, and competent. I recommend them!

Mc J.

These folks are nothing short of amazing. They've kept our vintage ResMed S9 blowin' and goin' for years, at a reasonable cost and with a service speed that is downright astonishing. Reliable CPAP therapy is crucial to patients--it's lifesaving treatment, no two ways about it. Having a service partner who can get the job done correctly, quickly, and affordably eliminates a major worry for CPAP patients, who already have plenty to worry about. We intend to be using Altra for service for many years to come.

Christopher B.

Very good, very fast, very easy and great customer service

Don W.

This is the second time I have used their service. AirSense 10 which still works great and AirSense 11 this time. Very quick and reasonable on repair costs. It couldn't be better or faster!

Michael S

Excellent service! Shipped them my CPAP machine using their pre-paid mailing label, and they quickly diagnosed the problem. The unit had to be sent to the manufacturer, Resmed. I was mailed what seems to be a brand-new machine. Altra saved me hundreds compared to buying myself a new one.

Doug D.

Could not have been any faster or easier. My repair works like new. Refreshing to see people who care for their customers

Emmett H.

Outstanding service. I brought my CPAP to Altra Service in the morning. In a couple of hours (~2), it was analyzed, parts replaced and returned fixed to me. I was ecstatic about the speed and quality of the repair. Thank you!

lou B.

Can't say enough good things about Altra. Rare to find such a great response. Seamless from start to finish. Bob is a true professional. Its really comforting to know there is a company you can depend on for any repairs and knowledge sharing.

Tj C.

Absolutely the best, hands down. I bring my concentrator from Colorado for service. Bob and company are honest as the day is long and care about their customers. You WILL NOT be disappointed with them.

Shawn J.

What a great service…… I have (2) ResMed BiPAP machines. Both machines were making a disturbing whining sounds when I would breathe in. This annoyed my wife to no end….. I live in Apopka, Florida….. I drove up one day and they fixed my machine in about 45 minutes the first day…… what amazing service. I ended up driving back up to have my second machine repaired!! It was well worth the small amount paid for service compared to the crazy prices for these machines!! Great job!!

Sean R.

Elise M.

I was hesitant that my machine could be repaired, but this service was extremely efficient, fast and transparent. I had several phone calls with them and they did not try and upsell me. In the end, we decided together what made the most sense in terms of repair vs cost. I really cannot recommend them highly enough. My machine was repaired, thoroughly tested then packed perfectly for a safe return. These guys are legit. And it’s certainly less expensive than a new machine. Thank you for this service.