About Altra Service Professionals

The Mission of Altra Service Professionals is to provide exceptional service on a consistent basis to ensure total customer satisfaction. This will be achieved by partnering with individuals and companies with similar goals and values.

ASP works with all sizes of health care providers from smaller one site companies to large national organizations. We also perform repairs for people that own their equipment. Our close relationship with UPS allows us to service any state quickly and cost effectively. Whether it’s selling refurbished equipment, consulting, or performing medical equipment repair, ASP is the company with the experience and integrity other companies trust to work with. Our strong background in the HME industry gives us an edge over our competition. We understand the challenges home care companies face each day, from competitive bidding to on-call equipment failures to denied claims. Every dollar counts and we are here to help lower your equipment maintenance costs.

ASP is an Authorized service center for Philips Respironics and ResMed. We are able to complete warranty repairs, as well as, out of warranty repairs. We specialize in Home Respiratory Medical Equipment repairs for portable oxygen concentrators and CPAP machines.

The goal at ASP is simple: Your complete satisfaction. We’re a different kind of repair company; one that puts the customers best interests first. We believe that our long term success is dependent on earning and retaining the trust of our customers. We are not trying to maximize a “sale” associated with your equipment repair. We are managing our relationship by recommending appropriate outcomes, even if that means telling the customer the machine is not worth repairing and to decline the repair. We are experts in medical equipment repairs and our customers look to us for guidance in addition to performing the standard repair. We may have lost that sale, but we retained the trust of our customer, thereby being one step closer to achieving our goal of having a long term client through customer satisfaction.

Thank you for visiting our website. We hope you afford us the opportunity and privilege to work with you in the future. To our current customers, a special thank you for your past support and we look forward to growing our business relationship together.

Warm Regards,
Bob
Bob DeChello, President & Co-Owner

Bob DeChello

Bob DeChello is the President and Co-Owner of Altra Service Professionals, Inc, a full service Medical Equipment Repair company located in Ocala, Florida. Bob has over 25 years experience in the HME industry with a focus on operations, distribution, and cost reduction.

Prior to starting ASP, Bob worked as the Director of Operations for Critical Homecare Solutions, a national HME, Infusion, & Home Healthcare company. He spent four happy years with the CHS team with primary responsibilities including new acquisition operations integration, implementing and overseeing the centralizing of various departments, writing and implementing policy and procedures, and managing respiratory related purchasing agreements. Prior to CHS, Bob worked for Professional Home Care Services, a regional HME provider located in New England, for almost 10 years where he was the warehouse & distribution manager.

Bob lives in the Ocala, Florida area with his wonderful wife and 2 energetic boys. Bob enjoys doing anything that involves spending time with his family. The DeChello family moved to Florida in 2008 to get away from the cold New England winters, but enjoy visiting friends and family there. Prior to moving to Ocala, they lived in the Jacksonville Florida area for 4 years.

If you would like to speak with Bob please feel free to call him at (888) 551-5267 ext 101 or via email at bobd@altraservice.com.

Laurie DeChello, MPH, CPH

Laurie DeChello is the human resources, accounts receivable, health educator, ventilator service technician, and a co-owner of Altra Service Professionals, Inc. Laurie has her Master’s in Public Health and is also Certified in Public Health. She writes a health blog for the ASP website regarding issues related to respiratory illnesses and treatment. She also assists in keeping the office running smoothly, including making sure Bob & Tony behave themselves.

Laurie has taught college level courses for Kaplan University in the health sciences. She previously taught public health courses at the University of Connecticut and performed epidemiologic research (the spread and control of diseases) also at the University of Connecticut for 11 years. She is widely published in the medical literature.

Laurie lives in the Ocala, FL area with her amazing husband, two adorable boys, three dogs, chickens, goats, and pigs. She enjoys cooking and entertaining at her home. She is also busy keeping up with her two teenage kids.

If you have a public health question or would like more information about your illness, please contact her at lauried@altraservice.com. She is also available to develop and lead health seminars.

Tony Ingham

Tony Ingham is the Vice President and Co-Owner of Altra Service Professionals, Inc a full service Medical Equipment Repair company located in Ocala, Florida. Tony spent the earlier part of his career managing the costs associated with equipment failure and feels strongly that well maintained equipment is the key to a successful HME organization. He enjoys sharing his knowledge and passion for Equipment Management with companies of all sizes ranging from Local to National providers to offer mutually beneficial solutions to their equipment repair needs. His goal is to work with companies to help decrease their financial liabilities in regards to equipment failure and to offer up strategic solutions that work best for each particular company.

Prior to accepting a position with ASP, Mr. Ingham worked as a Respiratory Account Manager for Covidien covering CT, RI and portions of New York. His primary duties included prospecting new opportunities while maintaining existing relationships with Homecare Dealers of all sizes as well as calling on Physicians and Sleep Labs to promote new and existing products.

Prior to Covidien Mr. Ingham spent 11 years in various roles at Professional Home Care Services, Inc a regional HME/Infusion provider in New England. He was a HME Operations Manager, and Account Manager. His primary responsibilities as HME Operations Manager were Equipment Management, Asset Control, Purchasing Contracts, DOT Regulation, DOT Physical and Drug file management, policy and procedures, logistics and implementing and ensuring that all Federal, State and Local regulations were being followed. This included FDA, OSHA, and DOT. Mr. Ingham received his OSHA Training Certificate in 2005 and served as President of the companies Safety Committee for 3 years.

Tony began his healthcare career in 1992 working for Glasrock in Massachusetts before re-locating to Connecticut to work for Homedco after they purchased Glasrock. He spent 5 years in the Distribution department of both companies which became Apria Healthcare, and left in 1997 to work for PHCS.

Tony lives in Ocala, FL with his dog, Betty Boop. He enjoys spending free time with his daughters and wife.

If you would like to speak to Tony please feel free to contact him toll free at 1-888-551-5267 xt 102 or via email at tonyi@altraservice.com

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