Our Policies
The Mission of Altra Service Professionals is to provide exceptional service on a consistent basis to ensure total customer satisfaction. It is our goal that our mission will be reflected in the policies below.
For your convenience, we provide Pre-paid UPS shipping labels for U.S. customers at no cost to you. Just place your equipment in a box, attach the label, and bring it to a UPS drop off location. We will pick up the tab! Return shipping is approximately $15-$40, depending on size, weight, and destination. For repairs of equipment outside of the U.S., you will need to arrange for your own shipping. Please note that inbound and return shipping provided by Altra Service Professionals carries the basic insurance of $100.00. Should anything happen in transit such as damage at the fault of the carrier or lost packages will only be reimbursed for $100.
Warranty
Altra Service Professionals, Inc. offers an industry leading warranty for repairs. All of our CPAP repair work comes with a full one (1) year warranty and Portable Oxygen Concentrators come with a 90 day warranty for the for parts that are replaced and the associated labor.
The following events are not covered under warranty. If any of the following are discovered during the evaluation, the warranty will not apply to that repair and you will receive a quote fore the item(s) that are not covered.
- Physical damage
- Water damage
- Ozone use
- Infestations of bugs, rodents, etc.
- Smoke damage, including cigarette, cigar, cannabis, fire, etc.
- Disposable supplies such as filters
- Preventive maintenance
- No fault found
If the machine fails after 30 days but within the warranty period, the customer is responsible for the shipping cost to and from ASP. All ASP warranty repairs must be requested by email (info@altraservice.com) and pre-approved by ASP prior to item being returned to ASP.
Please note: The manufacturers warranty supersedes the ASP warranty. Any repair completed under the manufacturer warranty will follow the manufacturer’s warranty policy (typically 90 days) and is not covered by the ASP warranty.
