Looking for detailed information regarding our repair process? You’ve found it!
Step 1: Getting your machine to us
Click “Schedule Service” to be directed to our service request form. Enter your information and click “Submit”. You will be redirected to a confirmation page, which will also be emailed to the address provided. Click the printer icon on the confirmation page to be directed to our UPS shipping label page. Once again, enter the necessary information and click “Process Shipment”. Please note to enter the weight as a whole number only, no letters or decimals. Not sure of the weight? Enter your best guess.
Package your machine and bring it to a UPS drop off location. Don’t forget to bring your UPS shipping label! Please use a box large enough to fit your machine, accessories, and packing material such as bubble wrap. If you do not have packaging materials, you can purchase them at your nearest UPS Ground drop off location. Be sure to include main accessories such as humidifier (without water), power cord, battery, etc. Please, do not send disposable supplies such as mask, tubing, cannula, etc.
Step 2: The Repair
Once we receive your machine, we will log it into our computer tracking system and send you an email advising that we have received your machine. Next, we will schedule your machine for an evaluation, usually within 1 week. Once completed, we will email you a detailed evaluation along with an estimate for repair.
If approved, we will email an invoice for the total repair cost and return shipping. There will be a link to make a secure payment. Once paid, we will complete the repair and return the machine to you, usually within 3 business days, depending on current work volume and parts availability.
If declined, we will email an invoice for our bench fee of $35 (commercial customers only), plus the return shipping of $15 – $50, on average. The actual shipping cost may be more or less depending on the size, weight, and destination. If you would like to scrap and recycle your machine, these fees are waived and there will be no cost to you.
Step 3: The Return
Once the repair has been completed and your machine has passed all of the post-repair testing parameters, we will package your unit and ship it back to you via UPS Ground. Once shipped, you will receive an email containing a copy of the paid invoice along with the UPS tracking number. Expedited shipping is available upon request for an extra charge.
The ASP Warranty:
Altra Service Professionals, Inc. offers an industry leading warranty for our medical equipment repairs. All of our repair work comes with a full one (1) year warranty (90 days for Portable Concentrators) for the parts replaced and the associated labor. Warranty excludes filters, preventive maintenance, & physical damage. Events that void our warranty include, but not limited to, tobacco related residue and smell, water damage, infestations, excess dust buildup as a result of missing or incorrect filters, and improper use.
The Best Solution for Home Medical Equipment Repair
Altra Service provides fast and affordable repair and maintenance for all of the U.S. We service most CPAP machines, oxygen concentrators, and much more. Our technicians are certified and we offer a free shipping label.
In this day of scams and distrust… it is refreshing to deal with company that not only does... what it says it will do but completes it in record time with shipping as well.Those of you that use a Cpap know what a life changer it is…. And when it breaks you are out of luck.These people are worth every dollar spent!An A+++++ experience!Good Job Altra Service ProfessionalsYou saved me well over a thousand with this repair!read more Very professional, worked with me not against me!!! Would 💯% work with them again!!! Repaired and returned very quickly!Many thanks guy's. I was very pleased with how fast and efficient the staff at Altra was in the repair and return... of my Caire Companion Oxygen Concentrator. I highly recommend them and would not hesitate to use them again in the future! Deborah C.read more
18:09 07 Aug 23
I would like to thank all of the employees at Altra Services especially Cassidy for the timely... service they provided on our oxygen concentrator. Well deserving of a 5 star rating.read more I use a Res-Med bi-pap machine and put vegetable wash in the water tub by a huge mistake a... year ago...mix-up...and I asked suppliers locally to see if it was ok after telling them what I had done and all said it was ok..checked out..however, I would be very out of breath (extremely) when using and not when I did not use it and it seemed to be causing palpitations for me more so after using and so I had to quit using it for almost a year. I would try off and on with bad results. Finally I found a repair service (one of 3 in the USA I was told) so chose to send to ASP Altra and they confirmed that it had been affected and fixed the problem. I can happily say that I can now use it again and it seems so much better, no huge event changes like before even before I used the wrong water... and I can happily breathe during the day again without getting so out of breath and at night breathe so good again when using! Actually better and it is consistent! My palpitations are gone now except when I forget a pill...They also found the pressure setting too low, as well. They did all of this quickly and very professionally and helpfully. I think probably it was off since I received it and my supply place in MI gave me one that had belonged to someone else I know for a fact because the person at my supply place said there was a mix-up and serial number said my machine belonged to someone else... I will be having them check up on my machine(s) in the future just to make sure they are doing what they are supposed to be doing. Thank you very much ASP Altra!!read more I need my CPAP machine for my life and I get it tuned up and freshened up as needed. I have... used Altra multiple times and from the first call, completing forms to final delivery- they get 100% perfect review from me!read more Great service. Fixed my machine quickly. Great communication throughout the process. They made... it easy.read more Great service. Fixed my machine quickly. Great communication throughout the process. They... made it easy.read more Like others, I was concerned about my machine disappearing or not being fixed properly. So... wrong. Fast, efficient service. Excellent communication all the way through the process and the process was FAST. Machine went on the fritz during a holiday week and still was rep[aired and returned within a week. Strongly recommend this company.read more Tremendous communication through out the entire repair process. No surprises. Exceeded my... expectations on all fronts.read more I was a bit skeptical about shipping my CPAP across the country for repairs, but I had reached... my wits end trying to fix the loud noise coming from my machine that rendered it unusable, and was getting no help from my medical provider or the manufacturer. I decided to send my machine to Altra and hope for the best.It turned out my doubts were unfounded; after my machine arrived I was notified immediately, got my machine evaluated and an estimate sent the next day, and paid easily online. The repair was very quick and my machine was returned to me in perfect working condition a week later with the noise problem completely gone.I fully recommend Altra for anyone having a problem with their machine. Very fast, professional, and courteous service.read more Quick service and fast turn-around all done through their website & email exchanges, no need... to call and speak to anybody. Within two days of the receipt of my machine they provided a full diagnostic report, estimate for repairs, and upon my written approval an invoice for payment. Two Days later the machine was fixed and being shipped back to me (4 days total).The repaired machine is 7-8 years old so I purchased a brand new machine in the interim not knowing if it could be repaired and now I have a spare AirCurve 10 that I can use for travel while keeping the new machine at home. Their quote was right in line with the price for different types of service on their website...no surprises or up-selling was a bonus.read more I cannot express my surprise at how efficient and fast ASP fixed my CPAP problem. I mailed my... unit to them and in less than 2 weeks I had my unit returned working like new. I was, at first, skeptical thinking that I would run into problems. But I am completely satisfied with my experience with this company. The service was great and they kept their promises, and got my machine back in record time.Thank you ASP for your great work and friendly service.read more What a treat to be able to get a repair for a needed piece of life...repair directions were... simple, return was quick. Hardest part was finding a pack and ship place to send it to repair service. Thanks. Again for this new repair, ivaluable service. I so appreciate getting the O2 concentrator into place so quietly and to be so sure that I am getting the sleep I need for the next day. Thanks Altra...you are five star service!read more
ROBERT HERNANDEZ J.
22:17 14 Apr 23
WOW, it's like getting a NEW cpap. Very fast on the return and reasonable cost. The whole... process was very easy. Thank you for a job well done!read more
Larry A. F.
15:00 31 Mar 23
They replaced the blower motor in my ResMed Aircurve 10 VAUTO at a reasonable price and very... quickly. (I suspect that ResMed designs a limited life into these units.)Upon receipt of the repaired unit, I took it to the local outlet of Apria and asked them to check whether the pressures were correctly set according to the sleep test I provided to Altra. Apria confirmed that the pressures were correctly set. I would definitely use this company again for CPAP repairs.read more
23:44 11 Mar 23
My ResMed-10 needed a new blower motor shortly after the warranty expired.The local ResMed... store told me to expect 8-10 weeks turnaround. Altra returned my repaired CPAP in 2 weeks, including 3 days UPS shipping in each direction. Great service and price.read more Absolutely saved my life! Very quick and helpful response to my inquiry regarding the repair or replacement of my... AirMini.read more I want to thank Altra for fixing and cleaning my Claire oxygen concentrator. I felt confident ... sending my equipment to them.read more Quick service and fast turn-around is a big plus. They provided a full diagnostic report and a... warranty on their repairs. Now I have a spare AirSense 10 I can use at my summer home. Their quote was right in line with the price for different types of service on their website...no surprises or up-selling. I am recommending them to my son and brother in case their machines ever need repair.read more
03:18 11 Jan 23
Very pleased with the repair of my Aircurve10ST! Had to ship it across the country and once... it was received it was repaired and ready to be shipped back in two days. Works like new again!read more
00:26 03 Jan 23
Fast reasonable price with warranty. Great job Excellent service began with my contacting Altra to request service. My voice message was... returned promptly, and a thorough explanation of the process was described. I downloaded the mailing instructions and shipped my CPAP unit to Altra as described. Altra inspected my unit to confirm it's issue and cost of repair. My repair seemed to begin before my payment arrived to them! My CPAP was quickly returned to me cleaned and quiet operation. Fantastic service, Thanks!read more Perfect all around service and great shipping , the only place to go for cap repair. Prompt... service and communication!read more
21:30 23 Dec 22
Searching for repair options. They state hours are 8:30-5:00 but no auto attendant or... operator options. Phone just rings so moving on to more responsive option.read more Quick and painless repair of my ResMed 10. Turnaround time exceeded promised return. Repair... price was reasonable and included shipping for me. Couldn’t ask for a smoother process. Plenty of communications too at every step of the way.read more
17:53 28 Nov 22
Very helpful and fast repair service! We went to their Florida office and they repaired my... husband's Cpap machine in 1 1/2 hours. They also tracked down the Canadian warranty for him. Smooth, awesome operation. THANK YOU.read more Dropped off my wife's everflo Q for service. The concentrator was repaired and sent back to... my home in a very timely manner. The company keep me in the loop the entire time. Would highly recommend. Thanksread more They fixed my CPAP machine.Thank You!! So far the service department in both Reliable Respiratory and Altra Service Professionals has... bee excellent. The machine is on its way to be serviced and I have faith it will come back good as new. I will post an update.read more I am very satisfied with your service. The repair service was both excellent and rapid. You... saved a machine I feared was beyond repair.read more Fast turnaround, great communication! Highly recommend My Eclipse 5 was 4 years old and not providing sufficient oxygen at any setting. They... repoured the sieve beds and replaced filters and it works better then ever. Great turn around time and not expensive.read more Service responded with estimate quickly and well within my budget. Once given the OK to... repair, my Sequel 5 was sent back to me in a few weeks and looked and worked like brand new.I would recommend Altra Service to anyone in need of a cost effective repair on their equipment.read more Sending your machine to a CPAP repair place with all of the scamming going on online can be a... little uneasy. But I have to say after scheduling to have my machine repaired it didn’t take long to realize these people are on the level. Everything went just as they said it would and they responded immediately with any question I had. Got my machine back right on time and it saved me a bundle over buying a new machine (including specialist appointments). Can’t recommend them enoughread more Repair was done quickly and efficiently. I found Altra CPAP Repair through extensive web search. I had them replace the motor/blower in... my ResMed S9 that had 22,842 hours on it. That motor/blower was nearing it's life's end and was getting louder, a sure sign of the bearings about to go out. For a flat rate, Altra replaced the motor/blower and then a full diagnostic on the ResMed S9 machine and it passed all tests. Much better and more cost effective than trying to replace it! Now I can get another 6 years out of this excellent machine! Thanks Altra!!read more Altra Service Professionals is excellent. If you need repairs on your CPAP machine ASP is the... way to go. They were very professional in handling my CPAP repairs. They kept me updated on the repair progress and the cost was reasonable. My CPAP machine is in excellent working condition. It's like a new machine. I highly recommend ASP for CPAP repairs.read more
Orlando “Aviation4life” N.
16:47 21 Oct 22
Googled cpapp repair, and found Altra. I checked their website and reviews. Set up to send it... in and did. Received email with estimate, used PayPal to pay. Next day Cpapp was repaired and received back to me in 2 more days all fixed. Great Service and kept me informed. Thanksread more
19:03 20 Oct 22
Great place! They have affordable prices, quick turnaround time, they are very professional,... and are very knowledgeable about the CPAP machines.read more They did a fantastic job repairing my husband's cpap. I worried since I sent it to the... Florida facility as Hurricane Ian approached. The unit arrived there just after the hurricane, and they had it repaired within hours of sending me a quote. It sounds just like new!!!! I would highly recommend to anyone having problems with their unit. This was far easier than I thought it would be!!!!! Thanks everyone!read more Very pleased with the process and the info provided about the progress of my repair. Really happy with the repair job and the professionalism of Altra. Definitely would recommend... and would use them again.read more I was very pleased with the professional way my repair was done. Everything was handled... smoothly by email step by step. Everything I needed was explained and what I needed was emailed to me promptly. Every email was promptly answered. I received my CPAP machine back in exactly two weeks, very carefully wrapped. It was sent and returned by UPS. This time was included in the two weeks from SC to Florida. I highly recommend them.read more My wife's CPAP needed repair and was out of warranty and not yet eligible for a new CPAP... through Medicare. Our local CPAP Store suggested Altra. I contacted them. They sent me a mailing label. I boxed the machine and took it to the UPS Store. They handled the packaging. Altra paid for the mailing. When Altra got the package they advised me an estimate would be coming. A few days later I got an estimate to fix it. I told them to go ahead and charged teh estimate to my credit card. About a week later, I got an E-mail that the repair was complete and would be sent to me by UPS shortly. A few days later I got it and it is back working fine. All in all a very pleasant experience dealing with Altra.read more Turnaround time was excellent . The whole process was quick and easy. Would not hesitate to... use the service againread more
01:57 30 Sep 22
Restored to perfection in a reasonable period of time at a reasonable price. Tough to as for... anything more.read more Corrected my problem.Works like new. Absolutely the best and fastest service and repair I've had in years! Excellent communication... throughout the whole process.read more Testing & repair was done very quickly, would not hesitate to use them again for any problem Personable, honestly I don't know if that was the best price but, I needed it so I got it, got... in timely manor and easy to payread more Super easy to deal with. Quick process Need to update website - CPAP repair process from the time it left my house to the time it was... returned was almost a month and that was with my requesting updates and approving and paying for the repairs within minutes. If you rely on your CPAP , be aware you are going to be without it for a while. Machine seems to be like new, so I’d say the workmanship is good.read more Very good communications, Repair was completed exactly as explained and for the estimated... price. My machine works like new again. I'm very satisfied with their service and will use again if needed.read more They were good communicators, checked out my insurance coverage, and got my machine restored... and back to me quickly. I couldn't have asked for more. Phillipsread more
20:49 23 Sep 22
Repaired device to perfect operating condition I am so impressed with Altra CPAP service and speed it took to have my CPAP machine returned... fully functional with a new motor. I will highly recommend this company as the best.read more I have used ASP for repairs to two of my CPAP's and in both instances the service was... impeccable with excellent "turn around" times and their prices were excellent when compared with comparable service facilities. I highly recommend them to anyone needing CPAP repairs.read more Professional services Great communications quick response I will definitely use this company... again Quality workread more ASP did a perfect job repairing my "Cpap" machine. They set all the levels and parameters back... to what they originally were. They tested everything on the machine, and included the readouts in the box. You could not ask for a better repair process. Bob D did an excellent job repairing my airsense 10 "Cpap" machine!!!!read more Fantastic service , In and out in about an hour and all issues resolved. Highly recommend. My ResMed CPAP developed a noisy blower after several years of daily use. Since my local... company would prefer selling a new unit rather than repairing a good one, I found this company online. Based on the reviews, I gave them a try. They offer a very streamlined process. Simply request a UPS label for your box and drop it off. Within few business days, they emailed me with a flat rate quote of $275. It was paid through the attached link, serviced, and shipped back to me. 6 days total. The machine looked like brand new. Money well spent, breathing again...quietly.read more Easy to do everything online from submitting a request for a repair to getting a UPS label to... getting them to inspect and advise as to the issue, payment, fix and return. Had a blower motor assembly go bad and it sounded like an 80 year old man with COPD! Fixed rate pricing. Back to me in a very reasonable time. My Resmed Airsense 10 is probably quieter than it has been in months. Back to factory quiet. The most important is the fair and reasonable cost and the quick turn. Less than 10 working days.read more Great job of repairing my Resmed AirSense-10! Thanks! This company, Altra Service Professionals repaired my CPAP machine in a weeks time. I mailed... it on a Friday and had it back the following Friday and it is working great again. Great service and great company. I would highly recommend. Thank you.read more Fast service with reasonable prices. Very happy with my repair and the customer service... receivedread more Such an excellent service, we had to send the simply go machine from overseas which was very... stressful but they always respond my e mails and question in such a nice way and deliver a great job with the machine we couldn`t be happier thank you altra service, for us these means a lot.read more
graciela ines olmos T.
01:33 01 Sep 22
Machine works better than when i bought it!!Fabulous job!! Quick service and inexpensive. The device works better than it was when it was new.
09:58 26 Aug 22
I use them twice and have my CPAP machine repaired and returned next day. I needed to contact to receive update on my repair after sending it. They also stated that I... would receive an invoice to pay before work was to be done. I didn't get one but while I was in my Paypal account, I saw the charge to be paid there...??? So I paid right then. After that, I received my machine promptly. Also, the cost of repair was 50% cost of the machine itself!! Positive, the machine works better than it has the past year or two.read more
14:35 23 Aug 22
I HAVE WAITED FOR YEARS TO FIND THE RIGHT COMPANY TO FIX MY CPAP MACHINE AND MAN DID I GET... LUCKY!THIS COMPANY DID AN AWESOME JOB WITH EVERYTHING. I GOT IT BACK A DAY EARLY AND IT WORKS PERFECT!I RECOMMEND THEM TO EVERYONE!read more This is the second time using this service. We are pleased with the quality of work and urgent... response to our request . They have excellent shipping and diagnostic logistics . We will definitely recommend this company to our friends and family .read more Used them twice and both times the repair and the communication was excellent! I will keep... using and recommend you do as well.read more I'm so impressed with Altra I hardly know where to begin. I first brought my faulty machine to... Lincare where I originally obtained it. They sent it to ResMed. Now this is a medical device but neither Lincare nor ResMed anything like a loaner or demo or any kind of substitute for my machine while it was being repaired. Lincare never contacted me to let me know the status of the machine. Did ResMed get the machine? Could they repair it? When would I get it back? Crickets. After I called them several times they told me that the repair at ResMed would take 8-10 weeks! I had them send the unrepaired machine back to me.I then discovered Altra and called them. They told me it would take about 1-1/2 weeks and they even published the estimated repair costs on their website. As soon as I got the machine back from ResMed I sent it to Altra. Their process is simple and straightforward. The most complicated part is dropping it off at a UPS store which is - ummm, not complicated.I got an acknowledgment of receipt and a repair estimate within a couple days. I had a question about the estimate and emailed them. Surprise! An actual human responded to my question in a couple hours. I approved the repair and had the machine back in 8 days.These folks have their act completely together. I heartily recommend them for CPAP repair. Very, very impressive performance.read more Amazing service and professionalism.Repaired my device in 24 hrsI was thrilled and would do... business with them again in a heartbeatHighly recommend A+++read more Positive experience with this company. Took several months to get parts but not there fault.... Equipment received back in good working order. Customer service very helpful and understanding of my situation.read more Altra is excellent. The entire process is very easy. All you have to do is submit your... request, print your shipping label and drop the package off at UPS. Turnaround time on estimate was very short, and the machine came back, expertly packed and works like new. Altra has repaired my Resmed twice and result has been the same. Great turnaround, service and price.read more Contacted Altra, sent my machine which was under warranty, they replaced the noisy blower... motor, and sent it back with a detailed service record. All for the cost of a UPS ground shipment. Thanks for a great job!read more
22:37 11 Aug 22
The customer service, repair service and price were excellent!The turnaround time was also... excellent. My machine is super quiet and I'm thrilled. Thanks Altra.read more Shipped my CPAP to them on Saturday morning. They received, repaired, and had my unit back in... the mail on Monday! Turnaround time was less than a week, and my unit runs like a champ. Laurie was my point of contact there and was a pleasure to work with. If your CPAP dies, you want these guys on your team. A+++read more Repairs were not cheap. but they were excellent! Fast courteous service and it runs better and... is quieter than when it was new. I feel as if I have a new cpap machine now.read more WOW!- I cannot believe how fast the turnaround time was! Very easy to send in, pay and get... your item fixed in as minimal amount of time possible. Very responsive to all emails- great customer service.read more Perfect customer service. My machine was in and out within 3days. And most important it works... as if new. Want to thank the crew.read more
11:34 09 Jun 22
I ordered a refurbished AirSep NewLife Intensity 10L Oxygen Concentrator from Altra Service... Professionals. When I recieved it the unit was in good working condition. I ordered it be used while I use my Mild Hyperbaric Chamber (MHBOT). When I ran the tubing into the MHBOT the concentrator would not run as needed. I contacted Altra and sent it to them. They were so amazing and persistant at trying to find the solution. Bob, the best service professional I have ever met, spent many hours trying to figure out the issue. He was so kind, patient and helpful. Although, the machine tested out as working, they sent me another refurbished one that works with my MHBOT. I highly recommend this company!! Don't go anywhere else!!read more We are SO HAPPY with this service!! My mother accidentally dropped her POC machine, and... cracked the screen, making it unable to use. We sent an email, got a quick response, and we mailed the unit in for repair. When we received the machine back it was basically BRAND NEW. My mom is now able to leave the house again and has her freedom back. The whole process was simple, easy to understand, and very affordable!! It was great from start to finish. Would DEFINITELY RECOMMEND!!read more I recommend Altra C-Pap Repair. My C-Pap was making a loud humming noise. I mailed my C-Pap... to them on 5/4 and got it back on 5/12. They even checked to see if my machine was still under warranty, and it was! My only cost was for shipping the machine back to me. It was great to use my C-Pap last night and I got a good night's sleep again! Thank you, Altra, for your quick and excellent service! I would recommend Altra C-Pap Repair.read more
18:06 13 May 22
Excellent in all respects. VERY professional. My first experience with Altra was not positive and would have earned a two-star review. Parts... were delayed and I was unable to get any information from the front desk. Later in the process I contacted one of the officers and received an immediate and helpful response. Since receiving my oxygenator back, I contacted him again (from a campground) about a problem and, again, received an immediate response that was right on point. We were able to fix our oxygenator on the spot with the information he provided. For that reason, I give Altra a five-star review.read more