Respironics Trilogy Repair

Philips Respironics Trilogy Ventilator Service
Philips Respironics Logo

Factory Authorized Service Center

We are contracted with and authorized by Philips Respironics to perform Trilogy Warranty Repairs and Preventive Maintenance!
The Best Solution for Home Medical Equipment Repair
Altra Service provides fast and affordable repair and maintenance for all of the U.S. We service most CPAP machines, oxygen concentrators, and much more. Our technicians are certified and we offer a free shipping label.
Schedule Service Now

Trilogy Preventive Maintenance & Out-of-Warranty Repair:

The Philips Respironics Trilogy vent requires preventive maintenance at regular intervals: every 2 years or 10,000 hours, and 17,500 hours. We start off by downloading the device event log from your Trilogy ventilator, which is then uploaded to Philips Respironics for their review. Next, we update the device firmware to the most recent release, as provided by Respironics. We replace all components as directed by Philips protocol according to the applicable service interval. Once all of that has been completed, the device undergoes a burn-in period. Next, the device is calibrated using the Respironics proprietary computerized software that only Respironics and their authorized service centers use. Once the device is calibrated, it is tested with the same Respironics proprietary computerized software to ensure all operating functions and parameters are met. You are provided with a Certificate of Conformance, in addition to a detailed invoice listing the work performed and parts replaced.

Life support ventilators such as the Trilogy are highly technical medical devices. This is not a piece of equipment that you want to chance with an ordinary repair shop that does not have access to the latest updates and testing requirements. Trust the experts at Altra Service Professionals to maintain your Trilogy vent as only a Respironics Authorized Service Center can.

Trilogy Warranty Repair:

We offer FREE Pickup and Delivery for commercial customers located in our service area, which includes most of Florida, Southern Georgia, Eastern Alabama, New England, New York, and New Jersey. We also accept units via FedEx or UPS. Concerned about shipping costs? Give us a call. We can help.

Fast turn around – usually within 1 week. Need it faster, give us a call! We’re flexible. Whether it’s 1 unit or 100, we have the staff and parts to get your Trilogy ventilator back in service fast.

Easy process. Contact us via email at info@altraservice.com or toll free at (888) 551-5267. Send us your machines. We fix them and send them back. No more hassle of RA numbers. We track all repairs by manufacturer serial number.  Need to reference something? Send us a PO number and we’ll include that on all of the associated paperwork. Need a business agreement for your accreditation? We’ve got you covered. Our non-binding service agreement will take care of that.

Best of all – no cost to you! Respironics Trilogy ventilator machines under warranty through Respironics are repaired and returned at no cost to you. How? Altra Service Professionals (ASP) is a Philips Respironics Factory Authorized Service Center (FASC). We are reimbursed by Philips Respironics for parts, labor, and return shipping. Not sure if it’s under warranty? Too busy to look it up? Provide us with the serial number and we’d be happy to look it up for you.

Trilogy Ventilator Repair Testing Station
Trilogy Ventilator Training Certification
Trilogy Ventilator Repair Computerized Testing

Questions?

Give us a call or send us an email. We’re here to help!

(888) 551-5267
I was a bit skeptical about shipping my CPAP across the country for repairs, but I had reached... my wits end trying to fix the loud noise coming from my machine that rendered it unusable, and was getting no help from my medical provider or the manufacturer. I decided to send my machine to Altra and hope for the best.It turned out my doubts were unfounded; after my machine arrived I was notified immediately, got my machine evaluated and an estimate sent the next day, and paid easily online. The repair was very quick and my machine was returned to me in perfect working condition a week later with the noise problem completely gone.I fully recommend Altra for anyone having a problem with their machine. Very fast, professional, and courteous service.read more
Josh H.
21:39 16 May 23
Quick service and fast turn-around all done through their website & email exchanges, no need... to call and speak to anybody. Within two days of the receipt of my machine they provided a full diagnostic report, estimate for repairs, and upon my written approval an invoice for payment. Two Days later the machine was fixed and being shipped back to me (4 days total).The repaired machine is 7-8 years old so I purchased a brand new machine in the interim not knowing if it could be repaired and now I have a spare AirCurve 10 that I can use for travel while keeping the new machine at home. Their quote was right in line with the price for different types of service on their website...no surprises or up-selling was a bonus.read more
Greg H.
15:16 13 May 23
I cannot express my surprise at how efficient and fast ASP fixed my CPAP problem. I mailed my... unit to them and in less than 2 weeks I had my unit returned working like new. I was, at first, skeptical thinking that I would run into problems. But I am completely satisfied with my experience with this company. The service was great and they kept their promises, and got my machine back in record time.Thank you ASP for your great work and friendly service.read more
Doug W.
17:11 04 May 23
What a treat to be able to get a repair for a needed piece of life...repair directions were... simple, return was quick. Hardest part was finding a pack and ship place to send it to repair service. Thanks. Again for this new repair, ivaluable service. I so appreciate getting the O2 concentrator into place so quietly and to be so sure that I am getting the sleep I need for the next day. Thanks Altra...you are five star service!read more
Tony G.
12:50 21 Apr 23
ROBERT HERNANDEZ J.
22:17 14 Apr 23
WOW, it's like getting a NEW cpap. Very fast on the return and reasonable cost. The whole... process was very easy. Thank you for a job well done!read more
Larry A. F.
15:00 31 Mar 23
They replaced the blower motor in my ResMed Aircurve 10 VAUTO at a reasonable price and very... quickly. (I suspect that ResMed designs a limited life into these units.)Upon receipt of the repaired unit, I took it to the local outlet of Apria and asked them to check whether the pressures were correctly set according to the sleep test I provided to Altra. Apria confirmed that the pressures were correctly set. I would definitely use this company again for CPAP repairs.read more
Richard B.
23:44 11 Mar 23
My ResMed-10 needed a new blower motor shortly after the warranty expired.The local ResMed... store told me to expect 8-10 weeks turnaround. Altra returned my repaired CPAP in 2 weeks, including 3 days UPS shipping in each direction. Great service and price.read more
Rodney Y.
20:36 07 Mar 23
Plz ph no
santu M.
10:48 19 Feb 23
Absolutely saved my life!
Wes H.
23:43 16 Feb 23
Very quick and helpful response to my inquiry regarding the repair or replacement of my... AirMini.read more
Linda D.
02:04 27 Jan 23
I want to thank Altra for fixing and cleaning my Claire oxygen concentrator. I felt confident ... sending my equipment to them.read more
LYNN M.
14:25 26 Jan 23
Quick service and fast turn-around is a big plus. They provided a full diagnostic report and a... warranty on their repairs. Now I have a spare AirSense 10 I can use at my summer home. Their quote was right in line with the price for different types of service on their website...no surprises or up-selling. I am recommending them to my son and brother in case their machines ever need repair.read more
Richard M.
03:18 11 Jan 23
Very pleased with the repair of my Aircurve10ST! Had to ship it across the country and once... it was received it was repaired and ready to be shipped back in two days. Works like new again!read more
Stephen K.
00:26 03 Jan 23
Fast reasonable price with warranty. Great job
Mike H.
23:30 29 Dec 22
Excellent service began with my contacting Altra to request service. My voice message was... returned promptly, and a thorough explanation of the process was described. I downloaded the mailing instructions and shipped my CPAP unit to Altra as described. Altra inspected my unit to confirm it's issue and cost of repair. My repair seemed to begin before my payment arrived to them! My CPAP was quickly returned to me cleaned and quiet operation. Fantastic service, Thanks!read more
Gary S.
21:42 26 Dec 22
Perfect all around service and great shipping , the only place to go for cap repair. Prompt... service and communication!read more
Charles W.
21:30 23 Dec 22
Searching for repair options. They state hours are 8:30-5:00 but no auto attendant or... operator options. Phone just rings so moving on to more responsive option.read more
Scott R.
19:21 14 Dec 22
Quick and painless repair of my ResMed 10. Turnaround time exceeded promised return. Repair... price was reasonable and included shipping for me. Couldn’t ask for a smoother process. Plenty of communications too at every step of the way.read more
Michael K.
17:53 28 Nov 22
Very helpful and fast repair service! We went to their Florida office and they repaired my... husband's Cpap machine in 1 1/2 hours. They also tracked down the Canadian warranty for him. Smooth, awesome operation. THANK YOU.read more
Louise H.
21:36 22 Nov 22
Dropped off my wife's everflo Q for service. The concentrator was repaired and sent back to... my home in a very timely manner. The company keep me in the loop the entire time. Would highly recommend. Thanksread more
Dave W.
20:59 21 Nov 22
They fixed my CPAP machine.Thank You!!
Larry Y.
18:49 20 Nov 22
So far the service department in both Reliable Respiratory and Altra Service Professionals has... bee excellent. The machine is on its way to be serviced and I have faith it will come back good as new. I will post an update.read more
Dee
01:21 19 Nov 22
I am very satisfied with your service. The repair service was both excellent and rapid. You... saved a machine I feared was beyond repair.read more
Magda Q.
17:09 31 Oct 22
Fast turnaround, great communication! Highly recommend
S B
13:46 30 Oct 22
My Eclipse 5 was 4 years old and not providing sufficient oxygen at any setting. They... repoured the sieve beds and replaced filters and it works better then ever. Great turn around time and not expensive.read more
terry H.
18:56 29 Oct 22
Service responded with estimate quickly and well within my budget. Once given the OK to... repair, my Sequel 5 was sent back to me in a few weeks and looked and worked like brand new.I would recommend Altra Service to anyone in need of a cost effective repair on their equipment.read more
Ron S
17:25 29 Oct 22
Sending your machine to a CPAP repair place with all of the scamming going on online can be a... little uneasy. But I have to say after scheduling to have my machine repaired it didn’t take long to realize these people are on the level. Everything went just as they said it would and they responded immediately with any question I had. Got my machine back right on time and it saved me a bundle over buying a new machine (including specialist appointments). Can’t recommend them enoughread more
Craig F.
22:22 27 Oct 22
Repair was done quickly and efficiently.
John S.
15:52 27 Oct 22
I found Altra CPAP Repair through extensive web search. I had them replace the motor/blower in... my ResMed S9 that had 22,842 hours on it. That motor/blower was nearing it's life's end and was getting louder, a sure sign of the bearings about to go out. For a flat rate, Altra replaced the motor/blower and then a full diagnostic on the ResMed S9 machine and it passed all tests. Much better and more cost effective than trying to replace it! Now I can get another 6 years out of this excellent machine! Thanks Altra!!read more
Fishman
17:12 23 Oct 22
Altra Service Professionals is excellent. If you need repairs on your CPAP machine ASP is the... way to go. They were very professional in handling my CPAP repairs. They kept me updated on the repair progress and the cost was reasonable. My CPAP machine is in excellent working condition. It's like a new machine. I highly recommend ASP for CPAP repairs.read more
Orlando “Aviation4life” N.
16:47 21 Oct 22
Googled cpapp repair, and found Altra. I checked their website and reviews. Set up to send it... in and did. Received email with estimate, used PayPal to pay. Next day Cpapp was repaired and received back to me in 2 more days all fixed. Great Service and kept me informed. Thanksread more
Anthony M.
19:03 20 Oct 22
Great place! They have affordable prices, quick turnaround time, they are very professional,... and are very knowledgeable about the CPAP machines.read more
Joe P.
00:05 15 Oct 22
They did a fantastic job repairing my husband's cpap. I worried since I sent it to the... Florida facility as Hurricane Ian approached. The unit arrived there just after the hurricane, and they had it repaired within hours of sending me a quote. It sounds just like new!!!! I would highly recommend to anyone having problems with their unit. This was far easier than I thought it would be!!!!! Thanks everyone!read more
Dana Ulmer S.
15:11 14 Oct 22
Very pleased with the process and the info provided about the progress of my repair.
Thomas B.
23:39 13 Oct 22
Really happy with the repair job and the professionalism of Altra. Definitely would recommend... and would use them again.read more
Ron G.
20:15 13 Oct 22
Cheryl L.
16:42 13 Oct 22
I was very pleased with the professional way my repair was done. Everything was handled... smoothly by email step by step. Everything I needed was explained and what I needed was emailed to me promptly. Every email was promptly answered. I received my CPAP machine back in exactly two weeks, very carefully wrapped. It was sent and returned by UPS. This time was included in the two weeks from SC to Florida. I highly recommend them.read more
Betty E.
00:05 02 Oct 22
My wife's CPAP needed repair and was out of warranty and not yet eligible for a new CPAP... through Medicare. Our local CPAP Store suggested Altra. I contacted them. They sent me a mailing label. I boxed the machine and took it to the UPS Store. They handled the packaging. Altra paid for the mailing. When Altra got the package they advised me an estimate would be coming. A few days later I got an estimate to fix it. I told them to go ahead and charged teh estimate to my credit card. About a week later, I got an E-mail that the repair was complete and would be sent to me by UPS shortly. A few days later I got it and it is back working fine. All in all a very pleasant experience dealing with Altra.read more
Tom S.
00:54 01 Oct 22
Turnaround time was excellent . The whole process was quick and easy. Would not hesitate to... use the service againread more
Michael J.
01:57 30 Sep 22
Restored to perfection in a reasonable period of time at a reasonable price. Tough to as for... anything more.read more
Saul S.
22:48 29 Sep 22
Corrected my problem.Works like new.
Lee M.
22:19 29 Sep 22
Absolutely the best and fastest service and repair I've had in years! Excellent communication... throughout the whole process.read more
Angus M.
19:32 29 Sep 22
Testing & repair was done very quickly, would not hesitate to use them again for any problem
Robert L.
18:15 29 Sep 22
Personable, honestly I don't know if that was the best price but, I needed it so I got it, got... in timely manor and easy to payread more
Danny S.
18:14 29 Sep 22
Super easy to deal with. Quick process
Mike A.
18:08 29 Sep 22
Need to update website - CPAP repair process from the time it left my house to the time it was... returned was almost a month and that was with my requesting updates and approving and paying for the repairs within minutes. If you rely on your CPAP , be aware you are going to be without it for a while. Machine seems to be like new, so I’d say the workmanship is good.read more
Alan M.
15:50 25 Sep 22
Very good communications, Repair was completed exactly as explained and for the estimated... price. My machine works like new again. I'm very satisfied with their service and will use again if needed.read more
Kevin W.
02:37 24 Sep 22
They were good communicators, checked out my insurance coverage, and got my machine restored... and back to me quickly. I couldn't have asked for more. Phillipsread more
anthony P.
20:49 23 Sep 22
Repaired device to perfect operating condition
Tom G.
16:03 23 Sep 22
I am so impressed with Altra CPAP service and speed it took to have my CPAP machine returned... fully functional with a new motor. I will highly recommend this company as the best.read more
Sharon W.
16:01 23 Sep 22
I have used ASP for repairs to two of my CPAP's and in both instances the service was... impeccable with excellent "turn around" times and their prices were excellent when compared with comparable service facilities. I highly recommend them to anyone needing CPAP repairs.read more
Samuel B.
15:41 23 Sep 22
Professional services Great communications quick response I will definitely use this company... again Quality workread more
Gary B.
15:37 23 Sep 22
ASP did a perfect job repairing my "Cpap" machine. They set all the levels and parameters back... to what they originally were. They tested everything on the machine, and included the readouts in the box. You could not ask for a better repair process. Bob D did an excellent job repairing my airsense 10 "Cpap" machine!!!!read more
john C.
15:10 23 Sep 22
Fantastic service , In and out in about an hour and all issues resolved. Highly recommend.
Steven S.
14:47 23 Sep 22
My ResMed CPAP developed a noisy blower after several years of daily use. Since my local... company would prefer selling a new unit rather than repairing a good one, I found this company online. Based on the reviews, I gave them a try. They offer a very streamlined process. Simply request a UPS label for your box and drop it off. Within few business days, they emailed me with a flat rate quote of $275. It was paid through the attached link, serviced, and shipped back to me. 6 days total. The machine looked like brand new. Money well spent, breathing again...quietly.read more
George R.
10:46 06 Sep 22
Easy to do everything online from submitting a request for a repair to getting a UPS label to... getting them to inspect and advise as to the issue, payment, fix and return. Had a blower motor assembly go bad and it sounded like an 80 year old man with COPD! Fixed rate pricing. Back to me in a very reasonable time. My Resmed Airsense 10 is probably quieter than it has been in months. Back to factory quiet. The most important is the fair and reasonable cost and the quick turn. Less than 10 working days.read more
Brian E.
00:30 02 Sep 22
Great job of repairing my Resmed AirSense-10! Thanks!
Dave D.
20:36 01 Sep 22
This company, Altra Service Professionals repaired my CPAP machine in a weeks time. I mailed... it on a Friday and had it back the following Friday and it is working great again. Great service and great company. I would highly recommend. Thank you.read more
Sandy B.
15:47 01 Sep 22
Fast service with reasonable prices. Very happy with my repair and the customer service... receivedread more
Scott D
14:26 01 Sep 22
Such an excellent service, we had to send the simply go machine from overseas which was very... stressful but they always respond my e mails and question in such a nice way and deliver a great job with the machine we couldn`t be happier thank you altra service, for us these means a lot.read more
graciela ines olmos T.
01:33 01 Sep 22
Machine works better than when i bought it!!Fabulous job!!
Ross S.
02:15 29 Aug 22
Quick service and inexpensive. The device works better than it was when it was new.
Phillip D.
09:58 26 Aug 22
I use them twice and have my CPAP machine repaired and returned next day.
Ed V.
16:26 25 Aug 22
I needed to contact to receive update on my repair after sending it. They also stated that I... would receive an invoice to pay before work was to be done. I didn't get one but while I was in my Paypal account, I saw the charge to be paid there...??? So I paid right then. After that, I received my machine promptly. Also, the cost of repair was 50% cost of the machine itself!! Positive, the machine works better than it has the past year or two.read more
Theresa P.
14:35 23 Aug 22
I HAVE WAITED FOR YEARS TO FIND THE RIGHT COMPANY TO FIX MY CPAP MACHINE AND MAN DID I GET... LUCKY!THIS COMPANY DID AN AWESOME JOB WITH EVERYTHING. I GOT IT BACK A DAY EARLY AND IT WORKS PERFECT!I RECOMMEND THEM TO EVERYONE!read more
Robert B.
18:32 22 Aug 22
This is the second time using this service. We are pleased with the quality of work and urgent... response to our request . They have excellent shipping and diagnostic logistics . We will definitely recommend this company to our friends and family .read more
Marlen M.
15:29 22 Aug 22
Used them twice and both times the repair and the communication was excellent! I will keep... using and recommend you do as well.read more
Brian R.
15:17 22 Aug 22
I'm so impressed with Altra I hardly know where to begin. I first brought my faulty machine to... Lincare where I originally obtained it. They sent it to ResMed. Now this is a medical device but neither Lincare nor ResMed anything like a loaner or demo or any kind of substitute for my machine while it was being repaired. Lincare never contacted me to let me know the status of the machine. Did ResMed get the machine? Could they repair it? When would I get it back? Crickets. After I called them several times they told me that the repair at ResMed would take 8-10 weeks! I had them send the unrepaired machine back to me.I then discovered Altra and called them. They told me it would take about 1-1/2 weeks and they even published the estimated repair costs on their website. As soon as I got the machine back from ResMed I sent it to Altra. Their process is simple and straightforward. The most complicated part is dropping it off at a UPS store which is - ummm, not complicated.I got an acknowledgment of receipt and a repair estimate within a couple days. I had a question about the estimate and emailed them. Surprise! An actual human responded to my question in a couple hours. I approved the repair and had the machine back in 8 days.These folks have their act completely together. I heartily recommend them for CPAP repair. Very, very impressive performance.read more
Don M.
23:44 21 Aug 22
Amazing service and professionalism.Repaired my device in 24 hrsI was thrilled and would do... business with them again in a heartbeatHighly recommend A+++read more
Lora S.
13:29 21 Aug 22
Positive experience with this company. Took several months to get parts but not there fault.... Equipment received back in good working order. Customer service very helpful and understanding of my situation.read more
Don S.
23:38 19 Aug 22
Altra is excellent. The entire process is very easy. All you have to do is submit your... request, print your shipping label and drop the package off at UPS. Turnaround time on estimate was very short, and the machine came back, expertly packed and works like new. Altra has repaired my Resmed twice and result has been the same. Great turnaround, service and price.read more
John C.
13:47 15 Aug 22
Contacted Altra, sent my machine which was under warranty, they replaced the noisy blower... motor, and sent it back with a detailed service record. All for the cost of a UPS ground shipment. Thanks for a great job!read more
Jeffery G.
22:37 11 Aug 22
The customer service, repair service and price were excellent!The turnaround time was also... excellent. My machine is super quiet and I'm thrilled. Thanks Altra.read more
Larry F.
12:00 09 Aug 22
Shipped my CPAP to them on Saturday morning. They received, repaired, and had my unit back in... the mail on Monday! Turnaround time was less than a week, and my unit runs like a champ. Laurie was my point of contact there and was a pleasure to work with. If your CPAP dies, you want these guys on your team. A+++read more
F. T.
11:26 23 Jul 22
Repairs were not cheap. but they were excellent! Fast courteous service and it runs better and... is quieter than when it was new. I feel as if I have a new cpap machine now.read more
Gary O.
20:20 16 Jul 22
WOW!- I cannot believe how fast the turnaround time was! Very easy to send in, pay and get... your item fixed in as minimal amount of time possible. Very responsive to all emails- great customer service.read more
Jon H.
18:32 17 Jun 22
Perfect customer service. My machine was in and out within 3days. And most important it works... as if new. Want to thank the crew.read more
Domingo J.
11:34 09 Jun 22
I ordered a refurbished AirSep NewLife Intensity 10L Oxygen Concentrator from Altra Service... Professionals. When I recieved it the unit was in good working condition. I ordered it be used while I use my Mild Hyperbaric Chamber (MHBOT). When I ran the tubing into the MHBOT the concentrator would not run as needed. I contacted Altra and sent it to them. They were so amazing and persistant at trying to find the solution. Bob, the best service professional I have ever met, spent many hours trying to figure out the issue. He was so kind, patient and helpful. Although, the machine tested out as working, they sent me another refurbished one that works with my MHBOT. I highly recommend this company!! Don't go anywhere else!!read more
Patti L.
22:26 03 Jun 22
We are SO HAPPY with this service!! My mother accidentally dropped her POC machine, and... cracked the screen, making it unable to use. We sent an email, got a quick response, and we mailed the unit in for repair. When we received the machine back it was basically BRAND NEW. My mom is now able to leave the house again and has her freedom back. The whole process was simple, easy to understand, and very affordable!! It was great from start to finish. Would DEFINITELY RECOMMEND!!read more
Alisha W.
20:55 03 Jun 22
I recommend Altra C-Pap Repair. My C-Pap was making a loud humming noise. I mailed my C-Pap... to them on 5/4 and got it back on 5/12. They even checked to see if my machine was still under warranty, and it was! My only cost was for shipping the machine back to me. It was great to use my C-Pap last night and I got a good night's sleep again! Thank you, Altra, for your quick and excellent service! I would recommend Altra C-Pap Repair.read more
Charlie S.
18:06 13 May 22
Excellent in all respects. VERY professional.
rene D.
12:46 21 Apr 22
My first experience with Altra was not positive and would have earned a two-star review. Parts... were delayed and I was unable to get any information from the front desk. Later in the process I contacted one of the officers and received an immediate and helpful response. Since receiving my oxygenator back, I contacted him again (from a campground) about a problem and, again, received an immediate response that was right on point. We were able to fix our oxygenator on the spot with the information he provided. For that reason, I give Altra a five-star review.read more
David A.
00:09 14 Apr 22
very prompt and thorough....about to send in my back up machine that has the same problem as... the one I just had repaired.read more
Georgia P.
19:31 11 Apr 22
Best customer service you could ever want.
Rick
06:54 10 Apr 22
Just had my first experience with Altra in Ocala, FL - 5 stars. Spoke to Cassidy on the phone,... very courteous and professional. Took my Caire Companion 5 concentrator to them for warranty repair. Met with Cecilia upon arrival, also very courteous and professional. Had my machine repaired and ready to give back to me within three hours. Repair technician took the time to explain exactly what they found and what they did by way of repair. All in all a very positive experience - I would recommend these folks in a heartbeat!read more
Cappy C.
22:07 04 Apr 22
Had a problem with my CPAP ResMed Airsense 10. Sent it in for repair to Altra. They were... prompt in letting me know they recieved it and that it may still be under warranty. They checked it out and let me know it was under warrrenty and made the repairs and shipped it right back to me. It has worked well. I only had to pay the cost of shipping. They were excellent to work with and if I have any future problems with my machine I will be back. Great experience.read more
Jason B.
14:50 30 Mar 22
Service rep was great and very helpful! Thank you Altra for repairing my CPAP!
Ryan H
14:35 30 Mar 22
Hi my name is Jim and I live in a small town in Wisconsin, and I never do reviews but feel... that this time I need to let everyone know that they will love the service that Altra Professionals provide. I own a Resmed 10 auto and it started to make a wheezing sound so I contacted the company that sold it to me and they said they could fix it but it would take up to two months to repair and they could rent me a machine until mine was repaired. Well 4 months later and $379,00 I received my machine back and when I turned it on the pressure was so high I could not use the machine. Needless to say I felt scammed, the company said they were not sure why the machine did that. Not wanting to deal with them any more I went online and found Altra Professionals, I called them and a female representative answered, she was very courteous and answered all my questions, so I filled out the repair form and received my shipping label and sent in my machine. within a week they sent me an estimate for the repair and said if I want to get it fixed all I need to do is approve the repair, I did and the next morning received an invoice with the cost of the repair and a secure website for payment, I was happy to see they accepted Paypal! I sent the payment right away and within a week received my machine back and it worked like brand new it only took two weeks total to repair my machine and the repair work is warrantied for 1 year. They are a very professional and Courteous company and I will be doing all of my future repair work with them.Thanks Altra, Jamesread more
James B.
20:57 27 Mar 22
Sent to Repair Authority just for routine service that wanted over $600 to rebuild something... that was working. I got it back and sent it to Altra Servic Professionals they charged me $45 for full diagnostic and routine service. You tell me who you think the honest merchant is.read more
Shawn P.
15:52 23 Mar 22
Altra was so very helpful and did a great job fixing my DeVilbiss concentrator. They worked... with me to allow me to drop it off, then they diagnosed it for free, and then fixed it while I waited. I know they also do repairs on shipped units, and are authorized service center for several brands.Great people and very knowledgeable. Don’t give up if they don’t answer the phone quickly. They are busy in the back doing good work!highly recommendread more
Diane E.
19:38 18 Mar 22
I had my CPAP in for repairs as it had completely died and I rely on it. In less than two... weeks I received it back working as it did when new. Thank you so much! This is a very valuable service especially with new machines not being available for some time. Thank you again! I HIGHLY recommend this service!read more
Don F
17:57 14 Mar 22
Dropped off my cpac machine for repair and had it fixed by the next day at Berlin CT office.... Great service,great people.read more
Dennis L.
16:13 12 Mar 22
My machine had been making leaking noises and acting up for months, then the fan just stopped.... I wrote emails to a number of companies that advertised that they repaired CPAP machines, with my model listed as one of the ones they repaired. I heard back from ASP almost immediately. One other company had written back the next day. I decided to go with ASP. The process of sending them my machine was easy. They notified me when they processed my shipment, with a complete estimate, including a gasket replacement. I immediately responded and paid for the service. Within a couple days they were shipping it back to me, which took two days. I don't remember my machine being so quiet. Very good job. I now know where to send my machine if I have any issues. Thank you.read more
Tim
17:42 07 Mar 22
I had a ResMed CPAP that was approximately 6 years old. The machine failed to function and I... was told by my supplier that I would have to wait approximately 12 weeks for a new machine. This was wholly untenable. My supplier suggested that I try Altra CPAP Repair. It did take four weeks, start to finish, to get the machine repaired and returned but I received the machine yesterday afternoon and got the first full night of restful sleep that I have gotten in over 8 weeks. The motherboard on the machine failed and it was expensive to repair but I would do it again in a heartbeat.All of the personnel at Altra were helpful and professional. Great experience!!!read more
Thomas W.
16:39 06 Mar 22
‹
›
js_loader