Respironics Trilogy Repair
6/15/2021: Philips Respironics has issued a Recall for Trilogy 100 and Trilogy 200 ventilators. Trilogy 202 is not affected.
- Customers can continue to use their device until a corrective action has been implemented. Respironics is advising that a Hepa filter be placed between the machine and the patient tube/circuit.
- Customers must register their affected device(s) by going to the Respironics website at http://philips.com/SRC-update.
- We can continue to PM devices and use the current foam kits until replacements are received.
- Once the foam kits are available, customers can replace the affected parts without opening the machine.
Factory Authorized Service Center
We are contracted with and authorized by Philips Respironics to perform Trilogy Warranty Repairs and Preventive Maintenance!
Trilogy Preventive Maintenance & Out-of-Warranty Repair:
The Philips Respironics Trilogy vent requires preventive maintenance at regular intervals: every 2 years or 10,000 hours, and 17,500 hours. We start off by downloading the device event log from your Trilogy ventilator, which is then uploaded to Philips Respironics for their review. Next, we update the device firmware to the most recent release, as provided by Respironics. We replace all components as directed by Philips protocol according to the applicable service interval. Once all of that has been completed, the device undergoes a burn-in period. Next, the device is calibrated using the Respironics proprietary computerized software that only Respironics and their authorized service centers use. Once the device is calibrated, it is tested with the same Respironics proprietary computerized software to ensure all operating functions and parameters are met. You are provided with a Certificate of Conformance, in addition to a detailed invoice listing the work performed and parts replaced.
Trilogy Warranty Repair:
We offer FREE Pickup and Delivery for commercial customers located in our service area, which includes most of Florida, Southern Georgia, Eastern Alabama, New England, New York, and New Jersey. We also accept units via FedEx or UPS. Concerned about shipping costs? Give us a call. We can help.
Fast turn around – usually within 1 week. Need it faster, give us a call! We’re flexible. Whether it’s 1 unit or 100, we have the staff and parts to get your Trilogy ventilator back in service fast.
Easy process. Contact us via email at firstname.lastname@example.org or toll free at (888) 551-5267. Send us your machines. We fix them and send them back. No more hassle of RA numbers. We track all repairs by manufacturer serial number. Need to reference something? Send us a PO number and we’ll include that on all of the associated paperwork. Need a business agreement for your accreditation? We’ve got you covered. Our non-binding service agreement will take care of that.
Best of all – no cost to you! Respironics Trilogy ventilator machines under warranty through Respironics are repaired and returned at no cost to you. How? Altra Service Professionals (ASP) is a Philips Respironics Factory Authorized Service Center (FASC). We are reimbursed by Philips Respironics for parts, labor, and return shipping. Not sure if it’s under warranty? Too busy to look it up? Provide us with the serial number and we’d be happy to look it up for you.
Questions? Give us a call or send us an email. We’re here to help!
Life support ventilators such as the Trilogy are highly technical medical devices. This is not a piece of equipment that you want to chance with an ordinary repair shop that does not have access to the latest updates and testing requirements. Trust the experts at Altra Service Professionals to maintain your Trilogy vent as only a Respironics Authorized Service Center can.