Our Policies
The Mission of Altra Service Professionals is to provide exceptional service on a consistent basis to ensure total customer satisfaction. It is our goal that our mission will be reflected in the policies below.
For your convenience, we provide Pre-paid UPS shipping labels for U.S. customers at no cost to you. Just place your equipment in a box, attach the label, and bring to a UPS drop off location. We will pick up the tab! Return shipping is approximately $15-$40, depending on size, weight, and destination. For repairs of equipment outside of the U.S., please see the section below titled International Orders.
Warranty
Altra Service Professionals, Inc. offers an industry leading warranty for repairs. All of our repair work comes with a full one (1) year warranty for CPAP repairs and a 90 day warranty for Portable Oxygen Concentrators for parts replaced and the associated labor (excluding physical damage, water damage, infestations, smoke damage, Preventive Maintenance & filters). If the machine fails after 30 days but before 1 year, the customer must pay for and arrange the shipping to ASP. Once received, ASP will repair the machine and return it to the customer at no charge. All ASP warranty repairs must be requested by email (info@altraservice.com) and pre-approved by ASP prior to item being returned to ASP. Warranty excludes physical damage, water damage, ozone damage, infestations, preventive maintenance, and filters. TOBACCO RELATED SMOKE SUCH AS CIGARETTES AND INFESTATIONS VOID WARRANTY.
Please note: The manufacturers warranty supersedes the ASP warranty. Any repair completed under the manufacturer warranty will follow the manufacturer’s warranty policy (typically 90 days) and is not covered by the ASP warranty.
Privacy
We understand the many concerns people have when using the internet and we want you to be comfortable using our site. Our privacy policy is pretty simple: We do not and will not use your information for any purpose other than to complete your transaction and answer your questions. We use Google Analytics which collects anonymous information regarding your visit to our website, such as which pages you view and how long you spend on each page. We use this information to help improve our website so our customers have a better and more enjoyable experience. Again, this information is anonymous and is not traced back to you and is used for quality improvement purposes.
Very responsive very quick service. Great to do business with.
Michael J.
17:25 12 Nov 24
Great CPAP repair service and experience. Response was quick and the cost was fair. I highly... recommend Altra Service Professionals for CPAP repairs.read more
Michael S.
13:43 21 Aug 24
Good price on a refurbished unit well package works out of the box. Sandy, Bandit dog the... picture was my best friend who passed recently.read more
Bandit D.
14:53 08 Jun 24
Good people
Gregg King (.
19:15 06 Jun 24
The place is a little tricky to get into the address is on the side of the building as soon as... you pass that you'll see a driveway and down that driveway or two docks the first DOC is for a tile store the second one is for Altra. You have the option of backing in and backing down into their dock or you can turn on the street before them and and then turn into the driveway and come around back and try it from that direction either way it can be tight and challenging I'm going to post a few pictures to give you an idea the staff is very friendlyread more
Everett G.
14:54 21 May 24
Just had my concentrators serviced and despite them being in the middle of a move to another... location they were professional and timely on the service off my machines. Bob and his team are always great to work, with a special shout out to Tech Ryan for his work and keeping me informed on progress. Highly recommend them, you won’t be disappointed.. Thanks again Bob and Ryan, much appreciated. Rod & Lana McCoolread more
Rod M.
17:56 09 May 24
They were pleasant and professional and figured out what was wrong with my Simply Go in a very... timely manner! Would definitely recommend.read more
Melinda G.
17:07 10 Apr 24
Ryan and his team were excellent. All communication was professional and the service was... excellent. They fixed my CPAP on time with zero concerns.read more
Richard N.
10:47 22 Mar 24
Fast, friendly, helpful and professional. I was worried how the repair for my ResMed 10 would... unfold, but was very pleasantly surprised.read more
Daniel B
05:14 07 Mar 24
explained everything to me, i knew what they were talking about everything about the... transaction was very easy sent my unit in i approved the work and my unit was back within a week very satisfied would use them in a secondread more
Richard S.
21:06 10 Feb 24
Had my machine previously repaired by SleepQuest and it broke again not long after 🙁 Then... worked with Altra and the machine has been running perfectly for a good year now. It was fast, affordable, and fixed the problem.read more
Katja C.
14:30 17 Jan 24
I had an excellent experience with the people at Altra SP. My CPAP was repaired speedily and... seemingly effectively over the Xmas and New Year period 2023/4. There was a minor email issue which slightly delayed the repair and return process but I was not inconvenienced. I was initially apprehensive but rapidly reassured by the responsive and friendly exchanges with Altra. (To those who weren't happy with their service I would suggest that an open and polite approach is helpful.) Thanks Tony, Cassidy and everyone else involved in the repair.read more
Keith H.
16:43 15 Jan 24
Prompt service and job well done. I would recommend these folks without hesitation.
Dominick N.
21:09 19 Dec 23
Serviced my machine and did a great job. Then held it for me for a couple of weeks as I was... going out of town. Two thumbs up for customer service.read more
david C.
23:28 06 Dec 23
The BEST customer service experience I’ve had all year thanks to Altra and Andrew in Berlin... Ct. They found and fixed my CPAP problem in less than a day and had me back to sleep that night. Competent, helpful and understanding of the importance to the client. Thanks Altra & Andrew. 6 ⭐️’Sread more
Bob M.
14:35 02 Dec 23
Great service! The problem with my CPAP unit was diagnosed quickly upon receipt, repaired,... tested and returned within four days.read more
Jim S.
16:32 29 Nov 23
Had a problem with my CPAP machine. Took it in. The techs were able to diagnose and fix the... problem while I was standing there. Very competent and very pleasant to deal with. I highly recommend them.read more
Charles H.
13:56 20 Nov 23
very easy process to send my husband's Cpap machine to have it repaired.
Jean P.
17:41 10 Nov 23
Most competent and professional service. They did everything they said they would do, in a... timely manner. I am thrilled with the result. They didn’t just fix the whining motor - my unit is now silent! What a gift!!read more
jmdmilw
17:09 10 Nov 23
Sent my CPAP machine to be repaired and the turnaround was quick, and my machine works... perfectly again.read more
gerardisom
12:44 06 Nov 23
Sent in my Air Sense10 for pump noise. Came back as quiet as new. Wish the cost was lower, but... definitely better than buying a new one!read more
Eric H.
22:58 27 Oct 23
I sent my cpap to them on 10/12/23 they received it on 10/16/23 it was repaired and on its way... back to me on 10/20/23. GOOD JOB! My cpap now is quieter than it was when new. Very pleased!!!read more
Bill A.
13:13 25 Oct 23
Sent my noisy CPAP to them from MA to FL. They repaired and sent back to me in 11 days (2... were the weekend when closed). When I turned it on, I thought it was broken because it was so quiet. THANK YOU. Great job. Highly recommend them.read more
jim F.
12:11 24 Oct 23
Spoke with Service Rep who explained things clearly and then did what he said he was going to... do - couldn't be happier! Very professional.read more
Brian H.
15:29 20 Oct 23
Sent to Repair Authority just for routine service that wanted over $600 to rebuild something... that was working. I got it back and sent it to Altra Servic Professionals they charged me $45 for full diagnostic and routine service. You tell me who you think the honest merchant is.Year later sent one in for repair and it was back in two days and ready to go.read more
Shawn
20:18 15 Oct 23
I agree with other posts. I was skeptical that this would end up being money out the window... having to send my machine in and waiting. But I was so happy with their process. I sent my machine in, about 5 days later, I received an email that they received my machine. 2 days later, I got an email explaining what was needed (again, I thought for sure they would say both board and motor would need replacing whether they were both bad or not, but no, they told me it only needed a motor) along with an estimate of 275 I think. I approved via reply. About 5 days later I received my machine back and it is working like new! I never do reviews, but you guys deserve it. Thanks so much.read more
Joseph C.
14:55 13 Oct 23
This place is amazing. Great communication, quick turnaround. I wish everyone was this focused... on the Customer. Thank you for a great experience.read more
Steven G.
12:53 27 Sep 23
A VERY CLEVER $CAM , it works like this. On their website you fill out a web form specifying... the make, model and the serial number of your equipment. You are then redirected to a UPS site where you print a shipping label. You then package and ship your equipment with the label you printed. Afterwards you receive an email saying that they don't service your make and model. You protest by saying but the web form, I was very accurate! they respond by saying that people are ignorant and they will type anything into it, I tested this by typing complete gibberish and I still received a shipping label. Why is that? Well, for a price of a shipping label they can receive free medical equipment. I pointed that out and Alta said why would the want that? We don't even fix it. Let me ask, why would I want your broken boat, your broken gold chain, your broken Mercedes Benz? Because it has value. Be very cautious with these people, I l already have contacted Florida AG Office on this matter. How many more sick people have fallen into this trap?read more
A U
14:11 23 Sep 23
In this day of scams and distrust… it is refreshing to deal with company that not only does... what it says it will do but completes it in record time with shipping as well.Those of you that use a Cpap know what a life changer it is…. And when it breaks you are out of luck.These people are worth every dollar spent!An A+++++ experience!Good Job Altra Service ProfessionalsYou saved me well over a thousand with this repair!read more
Brent W.
18:35 08 Sep 23
Very professional, worked with me not against me!!! Would 💯% work with them again!!!
Rex K.
18:31 02 Sep 23
Repaired and returned very quickly!Many thanks guy's.
Peter K H.
22:43 29 Aug 23
I was very pleased with how fast and efficient the staff at Altra was in the repair and return... of my Caire Companion Oxygen Concentrator. I highly recommend them and would not hesitate to use them again in the future! Deborah C.read more
Deborah C.
18:09 07 Aug 23
I would like to thank all of the employees at Altra Services especially Cassidy for the timely... service they provided on our oxygen concentrator. Well deserving of a 5 star rating.read more
Ken F.
04:09 05 Aug 23
I use a Res-Med bi-pap machine and put vegetable wash in the water tub by a huge mistake a... year ago...mix-up...and I asked suppliers locally to see if it was ok after telling them what I had done and all said it was ok..checked out..however, I would be very out of breath (extremely) when using and not when I did not use it and it seemed to be causing palpitations for me more so after using and so I had to quit using it for almost a year. I would try off and on with bad results. Finally I found a repair service (one of 3 in the USA I was told) so chose to send to ASP Altra and they confirmed that it had been affected and fixed the problem. I can happily say that I can now use it again and it seems so much better, no huge event changes like before even before I used the wrong water... and I can happily breathe during the day again without getting so out of breath and at night breathe so good again when using! Actually better and it is consistent! My palpitations are gone now except when I forget a pill...They also found the pressure setting too low, as well. They did all of this quickly and very professionally and helpfully. I think probably it was off since I received it and my supply place in MI gave me one that had belonged to someone else I know for a fact because the person at my supply place said there was a mix-up and serial number said my machine belonged to someone else... I will be having them check up on my machine(s) in the future just to make sure they are doing what they are supposed to be doing. Thank you very much ASP Altra!!read more
Karen P.
16:38 03 Aug 23
I need my CPAP machine for my life and I get it tuned up and freshened up as needed. I have... used Altra multiple times and from the first call, completing forms to final delivery- they get 100% perfect review from me!read more
Brian R.
12:08 28 Jul 23
Great service. Fixed my machine quickly. Great communication throughout the process. They made... it easy.read more
brian K.
23:29 25 Jul 23
Great service. Fixed my machine quickly. Great communication throughout the process. They... made it easy.read more
Fred C.
00:51 12 Jul 23
Like others, I was concerned about my machine disappearing or not being fixed properly. So... wrong. Fast, efficient service. Excellent communication all the way through the process and the process was FAST. Machine went on the fritz during a holiday week and still was rep[aired and returned within a week. Strongly recommend this company.read more
Marcia T.
13:04 09 Jul 23
Tremendous communication through out the entire repair process. No surprises. Exceeded my... expectations on all fronts.read more
WDK
19:31 21 Jun 23
I was a bit skeptical about shipping my CPAP across the country for repairs, but I had reached... my wits end trying to fix the loud noise coming from my machine that rendered it unusable, and was getting no help from my medical provider or the manufacturer. I decided to send my machine to Altra and hope for the best.It turned out my doubts were unfounded; after my machine arrived I was notified immediately, got my machine evaluated and an estimate sent the next day, and paid easily online. The repair was very quick and my machine was returned to me in perfect working condition a week later with the noise problem completely gone.I fully recommend Altra for anyone having a problem with their machine. Very fast, professional, and courteous service.read more
Josh H.
21:39 16 May 23
Quick service and fast turn-around all done through their website & email exchanges, no need... to call and speak to anybody. Within two days of the receipt of my machine they provided a full diagnostic report, estimate for repairs, and upon my written approval an invoice for payment. Two Days later the machine was fixed and being shipped back to me (4 days total).The repaired machine is 7-8 years old so I purchased a brand new machine in the interim not knowing if it could be repaired and now I have a spare AirCurve 10 that I can use for travel while keeping the new machine at home. Their quote was right in line with the price for different types of service on their website...no surprises or up-selling was a bonus.read more
Greg H.
15:16 13 May 23
I cannot express my surprise at how efficient and fast ASP fixed my CPAP problem. I mailed my... unit to them and in less than 2 weeks I had my unit returned working like new. I was, at first, skeptical thinking that I would run into problems. But I am completely satisfied with my experience with this company. The service was great and they kept their promises, and got my machine back in record time.Thank you ASP for your great work and friendly service.read more
Doug W.
17:11 04 May 23
What a treat to be able to get a repair for a needed piece of life...repair directions were... simple, return was quick. Hardest part was finding a pack and ship place to send it to repair service. Thanks. Again for this new repair, ivaluable service. I so appreciate getting the O2 concentrator into place so quietly and to be so sure that I am getting the sleep I need for the next day. Thanks Altra...you are five star service!read more
Tony G.
12:50 21 Apr 23
ROBERT HERNANDEZ J.
22:17 14 Apr 23
WOW, it's like getting a NEW cpap. Very fast on the return and reasonable cost. The whole... process was very easy. Thank you for a job well done!read more
Larry A. [Laurance] F.
15:00 31 Mar 23
They replaced the blower motor in my ResMed Aircurve 10 VAUTO at a reasonable price and very... quickly. (I suspect that ResMed designs a limited life into these units.)Upon receipt of the repaired unit, I took it to the local outlet of Apria and asked them to check whether the pressures were correctly set according to the sleep test I provided to Altra. Apria confirmed that the pressures were correctly set. I would definitely use this company again for CPAP repairs.read more
Richard B.
23:44 11 Mar 23
My ResMed-10 needed a new blower motor shortly after the warranty expired.The local ResMed... store told me to expect 8-10 weeks turnaround. Altra returned my repaired CPAP in 2 weeks, including 3 days UPS shipping in each direction. Great service and price.read more
Rodney Y.
20:36 07 Mar 23
Plz ph no
santu M.
10:48 19 Feb 23
Absolutely saved my life!
Wes H.
23:43 16 Feb 23
Very quick and helpful response to my inquiry regarding the repair or replacement of my... AirMini.read more
Linda D.
02:04 27 Jan 23
I want to thank Altra for fixing and cleaning my Claire oxygen concentrator. I felt confident ... sending my equipment to them.read more
LYNN M.
14:25 26 Jan 23
Quick service and fast turn-around is a big plus. They provided a full diagnostic report and a... warranty on their repairs. Now I have a spare AirSense 10 I can use at my summer home. Their quote was right in line with the price for different types of service on their website...no surprises or up-selling. I am recommending them to my son and brother in case their machines ever need repair.read more
Richard M.
03:18 11 Jan 23
Very pleased with the repair of my Aircurve10ST! Had to ship it across the country and once... it was received it was repaired and ready to be shipped back in two days. Works like new again!read more
Stephen K.
00:26 03 Jan 23
Fast reasonable price with warranty. Great job
Mike H.
23:30 29 Dec 22
Excellent service began with my contacting Altra to request service. My voice message was... returned promptly, and a thorough explanation of the process was described. I downloaded the mailing instructions and shipped my CPAP unit to Altra as described. Altra inspected my unit to confirm it's issue and cost of repair. My repair seemed to begin before my payment arrived to them! My CPAP was quickly returned to me cleaned and quiet operation. Fantastic service, Thanks!read more
Gary S.
21:42 26 Dec 22
Perfect all around service and great shipping , the only place to go for cap repair. Prompt... service and communication!read more
Charles W.
21:30 23 Dec 22
Searching for repair options. They state hours are 8:30-5:00 but no auto attendant or... operator options. Phone just rings so moving on to more responsive option.read more
Scott R.
19:21 14 Dec 22
Quick and painless repair of my ResMed 10. Turnaround time exceeded promised return. Repair... price was reasonable and included shipping for me. Couldn’t ask for a smoother process. Plenty of communications too at every step of the way.read more
Michael K.
17:53 28 Nov 22
Very helpful and fast repair service! We went to their Florida office and they repaired my... husband's Cpap machine in 1 1/2 hours. They also tracked down the Canadian warranty for him. Smooth, awesome operation. THANK YOU.read more
Louise H.
21:36 22 Nov 22
Dropped off my wife's everflo Q for service. The concentrator was repaired and sent back to... my home in a very timely manner. The company keep me in the loop the entire time. Would highly recommend. Thanksread more
Dave W.
20:59 21 Nov 22
They fixed my CPAP machine.Thank You!!
Larry Y.
18:49 20 Nov 22
So far the service department in both Reliable Respiratory and Altra Service Professionals has... bee excellent. The machine is on its way to be serviced and I have faith it will come back good as new. I will post an update.read more
Dee
01:21 19 Nov 22
I am very satisfied with your service. The repair service was both excellent and rapid. You... saved a machine I feared was beyond repair.read more
Magda Q.
17:09 31 Oct 22
Fast turnaround, great communication! Highly recommend
S H.
13:46 30 Oct 22
My Eclipse 5 was 4 years old and not providing sufficient oxygen at any setting. They... repoured the sieve beds and replaced filters and it works better then ever. Great turn around time and not expensive.read more
terry H.
18:56 29 Oct 22
Service responded with estimate quickly and well within my budget. Once given the OK to... repair, my Sequel 5 was sent back to me in a few weeks and looked and worked like brand new.I would recommend Altra Service to anyone in need of a cost effective repair on their equipment.read more
Ron S
17:25 29 Oct 22
Sending your machine to a CPAP repair place with all of the scamming going on online can be a... little uneasy. But I have to say after scheduling to have my machine repaired it didn’t take long to realize these people are on the level. Everything went just as they said it would and they responded immediately with any question I had. Got my machine back right on time and it saved me a bundle over buying a new machine (including specialist appointments). Can’t recommend them enoughread more
Craig F.
22:22 27 Oct 22
Repair was done quickly and efficiently.
John S.
15:52 27 Oct 22
I found Altra CPAP Repair through extensive web search. I had them replace the motor/blower in... my ResMed S9 that had 22,842 hours on it. That motor/blower was nearing it's life's end and was getting louder, a sure sign of the bearings about to go out. For a flat rate, Altra replaced the motor/blower and then a full diagnostic on the ResMed S9 machine and it passed all tests. Much better and more cost effective than trying to replace it! Now I can get another 6 years out of this excellent machine! Thanks Altra!!read more
Fishman
17:12 23 Oct 22
Altra Service Professionals is excellent. If you need repairs on your CPAP machine ASP is the... way to go. They were very professional in handling my CPAP repairs. They kept me updated on the repair progress and the cost was reasonable. My CPAP machine is in excellent working condition. It's like a new machine. I highly recommend ASP for CPAP repairs.read more
Orlando “Aviation4life” N.
16:47 21 Oct 22
Googled cpapp repair, and found Altra. I checked their website and reviews. Set up to send it... in and did. Received email with estimate, used PayPal to pay. Next day Cpapp was repaired and received back to me in 2 more days all fixed. Great Service and kept me informed. Thanksread more
Anthony M.
19:03 20 Oct 22
Great place! They have affordable prices, quick turnaround time, they are very professional,... and are very knowledgeable about the CPAP machines.read more
Joe P.
00:05 15 Oct 22
They did a fantastic job repairing my husband's cpap. I worried since I sent it to the... Florida facility as Hurricane Ian approached. The unit arrived there just after the hurricane, and they had it repaired within hours of sending me a quote. It sounds just like new!!!! I would highly recommend to anyone having problems with their unit. This was far easier than I thought it would be!!!!! Thanks everyone!read more
Dana U.
15:11 14 Oct 22
Very pleased with the process and the info provided about the progress of my repair.
Thomas B.
23:39 13 Oct 22
Really happy with the repair job and the professionalism of Altra. Definitely would recommend... and would use them again.read more
Ron G.
20:15 13 Oct 22
Cheryl L.
16:42 13 Oct 22
I was very pleased with the professional way my repair was done. Everything was handled... smoothly by email step by step. Everything I needed was explained and what I needed was emailed to me promptly. Every email was promptly answered. I received my CPAP machine back in exactly two weeks, very carefully wrapped. It was sent and returned by UPS. This time was included in the two weeks from SC to Florida. I highly recommend them.read more
Betty E.
00:05 02 Oct 22
My wife's CPAP needed repair and was out of warranty and not yet eligible for a new CPAP... through Medicare. Our local CPAP Store suggested Altra. I contacted them. They sent me a mailing label. I boxed the machine and took it to the UPS Store. They handled the packaging. Altra paid for the mailing. When Altra got the package they advised me an estimate would be coming. A few days later I got an estimate to fix it. I told them to go ahead and charged teh estimate to my credit card. About a week later, I got an E-mail that the repair was complete and would be sent to me by UPS shortly. A few days later I got it and it is back working fine. All in all a very pleasant experience dealing with Altra.read more
Tom S.
00:54 01 Oct 22
Turnaround time was excellent . The whole process was quick and easy. Would not hesitate to... use the service againread more
Michael J.
01:57 30 Sep 22
Restored to perfection in a reasonable period of time at a reasonable price. Tough to as for... anything more.read more
Saul S.
22:48 29 Sep 22
Corrected my problem.Works like new.
Lee M.
22:19 29 Sep 22
Absolutely the best and fastest service and repair I've had in years! Excellent communication... throughout the whole process.read more
Angus M.
19:32 29 Sep 22
Testing & repair was done very quickly, would not hesitate to use them again for any problem
Robert L.
18:15 29 Sep 22
Personable, honestly I don't know if that was the best price but, I needed it so I got it, got... in timely manor and easy to payread more
Danny S.
18:14 29 Sep 22
Super easy to deal with. Quick process
Mike A.
18:08 29 Sep 22
Need to update website - CPAP repair process from the time it left my house to the time it was... returned was almost a month and that was with my requesting updates and approving and paying for the repairs within minutes. If you rely on your CPAP , be aware you are going to be without it for a while. Machine seems to be like new, so I’d say the workmanship is good.read more
Alan M.
15:50 25 Sep 22
Very good communications, Repair was completed exactly as explained and for the estimated... price. My machine works like new again. I'm very satisfied with their service and will use again if needed.read more
Kevin W.
02:37 24 Sep 22
They were good communicators, checked out my insurance coverage, and got my machine restored... and back to me quickly. I couldn't have asked for more. Phillipsread more
anthony P.
20:49 23 Sep 22
Repaired device to perfect operating condition
Tom G.
16:03 23 Sep 22
I am so impressed with Altra CPAP service and speed it took to have my CPAP machine returned... fully functional with a new motor. I will highly recommend this company as the best.read more
Sharon W.
16:01 23 Sep 22
I have used ASP for repairs to two of my CPAP's and in both instances the service was... impeccable with excellent "turn around" times and their prices were excellent when compared with comparable service facilities. I highly recommend them to anyone needing CPAP repairs.read more
Samuel B.
15:41 23 Sep 22
Professional services Great communications quick response I will definitely use this company... again Quality workread more
Gary B.
15:37 23 Sep 22
ASP did a perfect job repairing my "Cpap" machine. They set all the levels and parameters back... to what they originally were. They tested everything on the machine, and included the readouts in the box. You could not ask for a better repair process. Bob D did an excellent job repairing my airsense 10 "Cpap" machine!!!!read more
john C.
15:10 23 Sep 22
Fantastic service , In and out in about an hour and all issues resolved. Highly recommend.
Steven S.
14:47 23 Sep 22
My ResMed CPAP developed a noisy blower after several years of daily use. Since my local... company would prefer selling a new unit rather than repairing a good one, I found this company online. Based on the reviews, I gave them a try. They offer a very streamlined process. Simply request a UPS label for your box and drop it off. Within few business days, they emailed me with a flat rate quote of $275. It was paid through the attached link, serviced, and shipped back to me. 6 days total. The machine looked like brand new. Money well spent, breathing again...quietly.read more
George R.
10:46 06 Sep 22
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