What is your repair process?
Complete our Service Request Form so we have your contact information. You will receive a confirmation page and will be able to print off a free Pre-paid shipping label. Bring the machine to a UPS drop off location.
Once we receive your machine, we will evaluate it and email you a repair estimate for your review. If approved, we will email an invoice to you. There will be a link to make a secure payment. Once paid, we will complete the repair and return the machine to you.
If your machine requires additional parts, then you will receive a revised invoice with the additional amount due. You can either pay to approve the additional amount, or reply to the email to decline the repair. If declined, we will refund the original payment, less a return shipping charge of $15-30 (depending on the size and weight).