Caire Eclipse 5 Error Codes

If you are experiencing a yellow light, red light, or beeping noise, the following error codes will help determine the cause of the issue. To view the error code on your Eclipse 5, press the no smoking icon on the front panel.

Code 000

Your machine is working properly.

Code 001

Cannot charge battery

Code 002

Warm battery

Code 004

Ambient pressure fail

Code 008

You will receive this error when first starting your Eclipse, until the warmup period is completed and the device is producing oxygen greater that 85%. If error code 008 continues after 10 minutes of use, then it is not producing enough oxygen and needs service.

Code 010

Low battery, 5% or less remaining.

Code 020

Flow rate error

Code 040

Loss of power

Code 080

Malfunction

Code 200

No breath detected for more than 45 seconds.

Fail XX

Malfunction

 

Other Alarm Conditions

Symptom: While in pulse mode, the compressor speeds up and the pulse mode LED turns on.

Possible Cause: The Eclipse 5 is unable to detect the user’s breathing effort.

Your Action:

  1. Pulse mode may not work correctly if the user has any condition that causes blocked/restricted nasal passages.
  2. Ensure cannula is no longer than 7 feet in length.
  3. Ensure that there are no kinks or blockages in cannula tubing.
  4. If a humidifier bottle is connected, remove the humidifier bottle and connect cannula directly to the outlet port. Pulse mode will not work with a humidifier bottle installed.
Symptom: Power Cartridge is draining while plugged in to AC/DC power supply.

Possible Cause: The Eclipse 5 is not receiving power from the attached power supply.

Your Action:

  1. Verify the outlet is providing power. Do not connect the power supply to a dimmer circuit or a power strip.
  2. Check that cable connections on power supplies are secure to the wall/vehicle and concentrator. If using the AC power supply, check the cable connection on the power supply transformer, as well.
  3. Ensure that the power verification lights are on. There will be a green light on the power supply box and there will be a green light on the Eclipse 5 concentrator control panel in the shape of a power cord.
  4. If power verifications are not lit, remove all connections of the power supply for 20 seconds and reconnect.
Symptom: The Power Cartridge (battery) charge is not lasting as long as it should.

Possible Cause #1: The power cartridge was not fully charged

Your Action:

  1. Connect to AC power to recharge the battery. Verify that the battery charges for 2-5 hours and the battery icon is full and not flashing before use.

Possible Cause #2: The eclipse 5 was not operating at the anticipated flow rate.

Your Action:

  1. Ensure that you are using the flow rate prescribed by your physician and that pulse or continuous flow is being used as required.

Possible Cause #3: The power cartridge is not performing to specifications.

Your Action:

  1. Attempt to drain the battery cartridge completely. Do this by running the Eclipse 5 on battery power until the machine shuts off completely. Then remove the battery and allow it to cool for approximately 30 minutes. After this time, re-insert the battery in the Eclipse 5 and recharge it using AC power.
  2. If the battery still does not last as long as it should after following step 1, then you may need a new battery.
Symptom: The Power Cartridge (battery) is not charging.

Possible Cause #1: The Eclipse 5 is not receiving external AC or DC power to charge the battery.

Your Action:

  1. Verify that the AC or DC outlet is providing power. Do not connect the power supply to an AC dimmer or a power strip.
  2. Check that the cable connections on power supplies are secure to the wall/vehicle and concentrator. If using the AC power supply, check the cable connection on the power supply transformer, as well.
  3. Ensure that the power verification lights are on. There will be a green light on the power supply box and there will be a green light on the Eclipse 5 control panel in the shape of a power cord.
  4. If power verification LED’s are not lit, remove all connections of the power supply for 20 seconds and reconnect.

Possible Cause #2: The Eclipse 5 is not properly communicating the power cartridge to charge it.

Your Action:

  1. Remove power cartridge and re-install to ensure that it is secure in the concentrator.
  2. Inspect the Eclipse 5 for a solid yellow light when the battery is installed, or a flashing battery icon when attempting to charge. If either of these symptoms is present, continue to step 3.
  3. If possible, install a separate power cartridge in the Eclipse 5/ If the replacement cartridge works properly, then the original cartridge needs to be replaced.
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Good people
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Everett G.
The place is a little tricky to get into the address is on the side of the building as soon as you pass that you'll see a driveway and down that driveway or two docks the first DOC is for a tile store the second one is for Altra. You have the option of backing in and backing down into their dock or you can turn on the street before them and and then turn into the driveway and come around back and try it from that direction either way it can be tight and challenging I'm going to post a few pictures to give you an idea the staff is very friendly
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I had an excellent experience with the people at Altra SP. My CPAP was repaired speedily and seemingly effectively over the Xmas and New Year period 2023/4. There was a minor email issue which slightly delayed the repair and return process but I was not inconvenienced. I was initially apprehensive but rapidly reassured by the responsive and friendly exchanges with Altra. (To those who weren't happy with their service I would suggest that an open and polite approach is helpful.) Thanks Tony, Cassidy and everyone else involved in the repair.
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gerardisom
Sent my CPAP machine to be repaired and the turnaround was quick, and my machine works perfectly again.
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Eric H.
Sent in my Air Sense10 for pump noise. Came back as quiet as new. Wish the cost was lower, but definitely better than buying a new one!
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Bill A.
I sent my cpap to them on 10/12/23 they received it on 10/16/23 it was repaired and on its way back to me on 10/20/23. GOOD JOB! My cpap now is quieter than it was when new. Very pleased!!!
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Shawn
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Year later sent one in for repair and it was back in two days and ready to go.
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Joseph C.
I agree with other posts. I was skeptical that this would end up being money out the window having to send my machine in and waiting. But I was so happy with their process. I sent my machine in, about 5 days later, I received an email that they received my machine. 2 days later, I got an email explaining what was needed (again, I thought for sure they would say both board and motor would need replacing whether they were both bad or not, but no, they told me it only needed a motor) along with an estimate of 275 I think. I approved via reply. About 5 days later I received my machine back and it is working like new! I never do reviews, but you guys deserve it. Thanks so much.
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Steven G.
This place is amazing. Great communication, quick turnaround. I wish everyone was this focused on the Customer. Thank you for a great experience.
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