Our Policies

The Mission of Altra Service Professionals is to provide exceptional service on a consistent basis to ensure total customer satisfaction. It is our goal that our mission will be reflected in the policies below.

For your convenience, we provide Pre-paid UPS shipping labels for U.S. customers at no cost to you. Just place your equipment in a box, attach the label, and bring it to a UPS drop off location. We will pick up the tab! Return shipping is approximately $15-$40, depending on size, weight, and destination. For repairs of equipment outside of the U.S., you will need to arrange for your own shipping.

Warranty

Altra Service Professionals, Inc. offers an industry leading warranty for repairs. All of our CPAP repair work comes with a full one (1) year warranty and Portable Oxygen Concentrators come with a 90 day warranty for the for parts that are replaced and the associated labor.

The following events are not covered under warranty. If any of the following are discovered during the evaluation, the warranty will not apply to that repair and you will receive a quote fore the item(s) that are not covered.

  1. Physical damage
  2. Water damage
  3. Ozone use
  4. Infestations of bugs, rodents, etc.
  5. Smoke damage, including cigarette, cigar, cannabis, fire, etc.
  6. Disposable supplies such as filters
  7. Preventive maintenance
  8. No fault found

If the machine fails after 30 days but within the warranty period, the customer is responsible for the shipping cost to and from ASP.  All ASP warranty repairs must be requested by email (info@altraservice.com) and pre-approved by ASP prior to item being returned to ASP.

Please note: The manufacturers warranty supersedes the ASP warranty. Any repair completed under the manufacturer warranty will follow the manufacturer’s warranty policy (typically 90 days) and is not covered by the ASP warranty.

Privacy

We understand the many concerns people have when using the internet and we want you to be comfortable using our site. Our privacy policy is pretty simple: We do not and will not use your information for any purpose other than to complete your transaction and answer your questions. We use Google Analytics which collects anonymous information regarding your visit to our website, such as which pages you view and how long you spend on each page. We use this information to help improve our website so our customers have a better and more enjoyable experience. Again, this information is anonymous and is not traced back to you and is used for quality improvement purposes.

Excellent
Altra Service Professionals
4.6
Based on 266 reviews
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mpa01
I recommend Altra Service Professionals, Inc., if you need your CPAP machine repaired. Their website is user-friendly, they kept me updated throughout, and the entire process took less than a week from start to finish. I am happily using my ResMed CPAP machine again.
Response from the owner:Thank you!
Nancy H.
Sent my Air Sense 10 to be repaired. What a wonderful company to deal with. The timeliness and professionalism was outstanding. I would recommend this company for any cpap repairs.
Response from the owner:Thanks for sharing!
debbie S.
If every business operated like this one, the world would be a better place. Please do not hesitate to use this company. In less than a week from the damage to my Airsense 11, I have received my repaired machine. Excellent experience in every possible way.
Response from the owner:Thanks for sharing!
Marvin W.
Quality work, prompt turn around, reasonable prices. My portable oxygen concentrator was returned and worked like new. What could be better. Very satisfied new customer. Thanks.
Response from the owner:Thank you-
Brenda
I'm totally impressed with the ease of using Altra and appreciate their professionalism with speedy communication. They fixed my Caire Freestyle Comfort for a reasonable price and did so quickly. Don't hesitate to contact them if your equipment needs fixing.
Response from the owner:Thank you for sharing!
Kevin S.
Air Mini - I needed a repair on my Air Mini. Altra CPAP Services offers a replacement where you trade in your unit and receive a new one at a very affordable and reasonable price. It was quick, easy and they really helped me every step of the way - from returning my unit, keeping me updated every step, and then receiving my replacement (which was brand new!) much sooner than I had anticipated. I highly recommend them! Thank you Laurie and Bob!!! - Sincerely, Kevin
Response from the owner:Glad we could help!
Jean W.
Merci à l`équipe de altraservice.
Mon appareil est de retour et j`ai bien dormi grâce à l`excellent travail fait sur mon Cpap.
Mon appareil est comme neuf.
Merci encore.
Jean W.
Response from the owner:Thank you!
mitchell F.
THANK YOU FOR BEING TRULY PROFESSIONAL. I AM EXTREMELY SATISFIED.
Response from the owner:Thank you
Denis omar B.
Response from the owner:Thank you.
Owen D.
Literal lifesavers. Parts issues aside (which were not their doing, anyway) it was a fast turnaround and they did great work. Works like new. Thanks!
Response from the owner:Thank you!
Chaz W.
Quick turnaround, fixed issue at a good cost point.
Response from the owner:Thank you!
Erika H.
I had a great experience. They are professional, quick, and affordable. They saved me so much money by fixing my cpap. And the customer service is top notch. Thank you!
Response from the owner:Thank you!
ted G.
Altra Service Professionals truly are professionals. They have always taken care of Handi Medical's needs. We thank you very much and greatly appreciate it. Ted R. Garding
Response from the owner:Thank you Ted!
Brittany Doulaye S.
Response from the owner:Thank you - much appreciated!
Christopher B.
Fast and efficient service. Thanks again!
Response from the owner:Thank you!
Patrick C
Very pleased with the timeliness of Altra Service, even during the holiday season. They determined that my POC was still under warranty. So, I was invoiced only for shipping. I plan to use them for any future service needs.
Response from the owner:Thank you-
J L.
The Manufacturer of my portable oxygen concentrator recommended Altra Service for a diagnosis and repair. I sent my concentrator via UPS and received an email from Bob with the good news that my machine was still under extended warranty. Bob made the necessary repairs and quickly sent it back to me. I paid the UPS charges both ways but there was no charge for the repairs. Bob was so very nice on the phone and thanks to his extended research, he found out about my warranty. I cannot say enough good things about him and his company. They most definitely can be trusted! Thank you Bob!!!
Response from the owner:Thank you!
Corey F.
Outstanding service and professionalism. I was hesitant to ship from coast to coast but I'm glad I did now. I highly recommend this company!
Response from the owner:Thank you!
Balboa
Great service repair for my CPAP machine and glad I found this very professional company.
Response from the owner:Thank you!
Teresa T.
Very pleased with the repairs done to my husband's cpap machine. Company was responsive and efficient. Took less than a week from shipping to return and we both were able to sleep again last night. Thank YOU Altra Service.
Response from the owner:Thank you!
Peter F.
Outstanding service for my Philips SimplyGo
Oxygen Concentrator. Very happy that this family-owned business exists for customers of giant Philips. Which could care less!
Response from the owner:Thank you!
Michael J.
Very responsive very quick service. Great to do business with.
Response from the owner:Thank you
Michael S.
Great CPAP repair service and experience. Response was quick and the cost was fair. I highly recommend Altra Service Professionals for CPAP repairs.
Response from the owner:Thank you for your review!
Bandit D.
Good price on a refurbished unit well package works out of the box. Sandy, Bandit dog the picture was my best friend who passed recently.
Response from the owner:Thank you. Sorry for your loss.
Gregg King (.
Good people
Response from the owner:Thank you!
Everett G.
The place is a little tricky to get into the address is on the side of the building as soon as you pass that you'll see a driveway and down that driveway or two docks the first DOC is for a tile store the second one is for Altra. You have the option of backing in and backing down into their dock or you can turn on the street before them and and then turn into the driveway and come around back and try it from that direction either way it can be tight and challenging I'm going to post a few pictures to give you an idea the staff is very friendly
Rod M.
Just had my concentrators serviced and despite them being in the middle of a move to another location they were professional and timely on the service off my machines. Bob and his team are always great to work, with a special shout out to Tech Ryan for his work and keeping me informed on progress. Highly recommend them, you won’t be disappointed.. Thanks again Bob and Ryan, much appreciated. Rod & Lana McCool
Response from the owner:Thank you for taking the time to leave a review. See you next year 🙂
Melinda G.
They were pleasant and professional and figured out what was wrong with my Simply Go in a very timely manner! Would definitely recommend.
Response from the owner:Thank you!
Richard N.
Ryan and his team were excellent. All communication was professional and the service was excellent. They fixed my CPAP on time with zero concerns.
Response from the owner:Thank you for sharing.
Daniel B
Fast, friendly, helpful and professional. I was worried how the repair for my ResMed 10 would unfold, but was very pleasantly surprised.
Response from the owner:Glad to help-
Richard S.
explained everything to me, i knew what they were talking about everything about the transaction was very easy sent my unit in i approved the work and my unit was back within a week very satisfied would use them in a second
Response from the owner:Thank you!
Katja C.
Had my machine previously repaired by SleepQuest and it broke again not long after 🙁 Then worked with Altra and the machine has been running perfectly for a good year now. It was fast, affordable, and fixed the problem.
Response from the owner:Thank you!
Keith H.
I had an excellent experience with the people at Altra SP. My CPAP was repaired speedily and seemingly effectively over the Xmas and New Year period 2023/4. There was a minor email issue which slightly delayed the repair and return process but I was not inconvenienced. I was initially apprehensive but rapidly reassured by the responsive and friendly exchanges with Altra. (To those who weren't happy with their service I would suggest that an open and polite approach is helpful.) Thanks Tony, Cassidy and everyone else involved in the repair.
Response from the owner:Thank you for the kind words-
Dominick N.
Prompt service and job well done. I would recommend these folks without hesitation.
Response from the owner:Thank you!
Bob M.
The BEST customer service experience I’ve had all year thanks to Altra and Andrew in Berlin Ct. They found and fixed my CPAP problem in less than a day and had me back to sleep that night. Competent, helpful and understanding of the importance to the client. Thanks Altra & Andrew. 6 ⭐️’S
Response from the owner:Glad to hear. Thank you!
Jim S.
Great service! The problem with my CPAP unit was diagnosed quickly upon receipt, repaired, tested and returned within four days.
Response from the owner:Thank you for your feedback!
Charles H.
Had a problem with my CPAP machine. Took it in. The techs were able to diagnose and fix the problem while I was standing there. Very competent and very pleasant to deal with. I highly recommend them.
Response from the owner:Thank you!
Jean P.
very easy process to send my husband's Cpap machine to have it repaired.
Response from the owner:Thank you.
jmdmilw
Most competent and professional service. They did everything they said they would do, in a timely manner. I am thrilled with the result. They didn’t just fix the whining motor - my unit is now silent! What a gift!!
Response from the owner:Thank you!
gerardisom
Sent my CPAP machine to be repaired and the turnaround was quick, and my machine works perfectly again.
Response from the owner:Thank you-
Eric H.
Sent in my Air Sense10 for pump noise. Came back as quiet as new. Wish the cost was lower, but definitely better than buying a new one!
Response from the owner:Thank you for your feedback.
Bill A.
I sent my cpap to them on 10/12/23 they received it on 10/16/23 it was repaired and on its way back to me on 10/20/23. GOOD JOB! My cpap now is quieter than it was when new. Very pleased!!!
Response from the owner:Thank you-
jim F.
Sent my noisy CPAP to them from MA to FL. They repaired and sent back to me in 11 days (2 were the weekend when closed). When I turned it on, I thought it was broken because it was so quiet. THANK YOU. Great job. Highly recommend them.
Response from the owner:Thank you!
Brian H.
Spoke with Service Rep who explained things clearly and then did what he said he was going to do - couldn't be happier! Very professional.
Response from the owner:Good to hear - thank you!
Shawn
Sent to Repair Authority just for routine service that wanted over $600 to rebuild something that was working. I got it back and sent it to Altra Servic Professionals they charged me $45 for full diagnostic and routine service. You tell me who you think the honest merchant is.

Year later sent one in for repair and it was back in two days and ready to go.
Response from the owner:Glad you had a good experience. Thanks for sharing!
Joseph C.
I agree with other posts. I was skeptical that this would end up being money out the window having to send my machine in and waiting. But I was so happy with their process. I sent my machine in, about 5 days later, I received an email that they received my machine. 2 days later, I got an email explaining what was needed (again, I thought for sure they would say both board and motor would need replacing whether they were both bad or not, but no, they told me it only needed a motor) along with an estimate of 275 I think. I approved via reply. About 5 days later I received my machine back and it is working like new! I never do reviews, but you guys deserve it. Thanks so much.
Response from the owner:Thank you!
Steven G.
This place is amazing. Great communication, quick turnaround. I wish everyone was this focused on the Customer. Thank you for a great experience.
Response from the owner:Thank you!
A U
A VERY CLEVER $CAM , it works like this. On their website you fill out a web form specifying the make, model and the serial number of your equipment. You are then redirected to a UPS site where you print a shipping label. You then package and ship your equipment with the label you printed. Afterwards you receive an email saying that they don't service your make and model. You protest by saying but the web form, I was very accurate! they respond by saying that people are ignorant and they will type anything into it, I tested this by typing complete gibberish and I still received a shipping label. Why is that? Well, for a price of a shipping label they can receive free medical equipment. I pointed that out and Alta said why would the want that? We don't even fix it. Let me ask, why would I want your broken boat, your broken gold chain, your broken Mercedes Benz? Because it has value. Be very cautious with these people, I l already have contacted Florida AG Office on this matter. How many more sick people have fallen into this trap?
Response from the owner:Hello Arnis. You completed a service request on a Saturday night through out cpap-repair.com website. The site clearly states the units we work on, and SleepStyle 600 is not listed. This unit is rare and we have never received one in the past. Although it may have value to someone, that someone is not us. We emailed you Monday morning, before we were even open (7:27am to be exact) to tell you we do not service this model. You continued to send it in. As our website states, if a repair in not completed, you can either have it scrapped for free or returned for the shipping cost. If we are scammers, we are the worst at it. We pay for the inbound shipping, so I'm not sure how we made money off of this one. In any event, Fisher & Paykel do not sell repair parts. They have, in the past, taken units in on trade, however, you will need to contact your homecare company to arrange that for you. Be well-
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