Altra Service Professionals appointed an Authorized Service Center for ResMed

ResMed, the manufacturer of sleep apnea, ventilation and portable oxygen devices, has appointed Altra Service Professionals, as the Authorized Service Center serving customers in the United States and Canada.

Altra Service Professionals was chosen as one of only a few service centers nationally that will perform both warranty and non-warranty repair services for ResMed products from their facility in Ocala, FL. Their New England location (Berlin, CT) will begin performing these repairs later in the year. Altra Service Professionals will begin with sleep apnea products, which include the S9 and AirSense 10 models. 

AirSense 10 CPAP

Altra Service Professionals has been performing non-warranty repairs of ResMed CPAP and bilevel machines for many years. Their technicians repairing these units have been certified through ReMed’s service training program for S9 and Air10 models.

Laurie DeChello, Vice President and co-owner of Altra, believes this strategic relationship with ResMed is important as it provides options for home care providers and end users to repair their units in a timely manner. “We are very aware of the end user’s need to have a quick turnaround time, as many are literally losing sleep without the use of their CPAP or BiPAP.”

ResMed S9 AutoSet

Home care companies can refer their patients who own their own equipment to Altra Service Professionals when the patients’ sleep apnea equipment fail. This provides the patients with a solution for their broken machines without the home care dealer incurring the cost associated with servicing these machines, proving loaners, etc.

Altra Service Professionals is a home medical equipment repair company. They offer local pickup and delivery to commercial customers in Florida, Georgia, New England, New York, and New Jersey. The end user can visit their office in Ocala, FL, or obtain a pre-paid shipping label to mail their unit in on their website: To contact Altra Service Professionals, call them at 888-551-5267 or email them at

Laurie DeChello, MPH, CPH is the health educator and a co-owner of Altra Service Professionals, Inc. Laurie writes a health blog for the ASP website regarding issues related to respiratory illnesses and treatment. She is a certified technician repairing ventilators and sleep apnea equipment. She also assists in keeping the office running smoothly. Laurie previously taught courses in the health sciences with Kaplan University. She also taught public health courses at the University of Connecticut and performed epidemiologic research (the spread and control of diseases) also at the University of Connecticut for 11 years. She is widely published in the medical literature. Laurie lives in Florida with her amazing husband, two adorable boys and numerous animals on their small farm. She enjoys cooking and entertaining at her home. Laurie has her Master’s in Public Health and is also Certified in Public Health. If you have a public health question or would like more information about your illness, please contact her at She is also available to develop and lead health seminars.