Caire Eclipse 5 Error Codes

If you are experiencing a yellow light, red light, or beeping noise, the following error codes will help determine the cause of the issue. To view the error code on your Eclipse 5, press the no smoking icon on the front panel.

Code 000

Your machine is working properly.

Code 001

Cannot charge battery

Code 002

Warm battery

Code 004

Ambient pressure fail

Code 008

You will receive this error when first starting your Eclipse, until the warmup period is completed and the device is producing oxygen greater that 85%. If error code 008 continues after 10 minutes of use, then it is not producing enough oxygen and needs service.

Code 010

Low battery, 5% or less remaining.

Code 020

Flow rate error

Code 040

Loss of power

Code 080

Malfunction

Code 200

No breath detected for more than 45 seconds.

Fail XX

Malfunction

 

Other Alarm Conditions

Symptom: While in pulse mode, the compressor speeds up and the pulse mode LED turns on.

Possible Cause: The Eclipse 5 is unable to detect the user’s breathing effort.

Your Action:

  1. Pulse mode may not work correctly if the user has any condition that causes blocked/restricted nasal passages.
  2. Ensure cannula is no longer than 7 feet in length.
  3. Ensure that there are no kinks or blockages in cannula tubing.
  4. If a humidifier bottle is connected, remove the humidifier bottle and connect cannula directly to the outlet port. Pulse mode will not work with a humidifier bottle installed.
Symptom: Power Cartridge is draining while plugged in to AC/DC power supply.

Possible Cause: The Eclipse 5 is not receiving power from the attached power supply.

Your Action:

  1. Verify the outlet is providing power. Do not connect the power supply to a dimmer circuit or a power strip.
  2. Check that cable connections on power supplies are secure to the wall/vehicle and concentrator. If using the AC power supply, check the cable connection on the power supply transformer, as well.
  3. Ensure that the power verification lights are on. There will be a green light on the power supply box and there will be a green light on the Eclipse 5 concentrator control panel in the shape of a power cord.
  4. If power verifications are not lit, remove all connections of the power supply for 20 seconds and reconnect.
Symptom: The Power Cartridge (battery) charge is not lasting as long as it should.

Possible Cause #1: The power cartridge was not fully charged

Your Action:

  1. Connect to AC power to recharge the battery. Verify that the battery charges for 2-5 hours and the battery icon is full and not flashing before use.

Possible Cause #2: The eclipse 5 was not operating at the anticipated flow rate.

Your Action:

  1. Ensure that you are using the flow rate prescribed by your physician and that pulse or continuous flow is being used as required.

Possible Cause #3: The power cartridge is not performing to specifications.

Your Action:

  1. Attempt to drain the battery cartridge completely. Do this by running the Eclipse 5 on battery power until the machine shuts off completely. Then remove the battery and allow it to cool for approximately 30 minutes. After this time, re-insert the battery in the Eclipse 5 and recharge it using AC power.
  2. If the battery still does not last as long as it should after following step 1, then you may need a new battery.
Symptom: The Power Cartridge (battery) is not charging.

Possible Cause #1: The Eclipse 5 is not receiving external AC or DC power to charge the battery.

Your Action:

  1. Verify that the AC or DC outlet is providing power. Do not connect the power supply to an AC dimmer or a power strip.
  2. Check that the cable connections on power supplies are secure to the wall/vehicle and concentrator. If using the AC power supply, check the cable connection on the power supply transformer, as well.
  3. Ensure that the power verification lights are on. There will be a green light on the power supply box and there will be a green light on the Eclipse 5 control panel in the shape of a power cord.
  4. If power verification LED’s are not lit, remove all connections of the power supply for 20 seconds and reconnect.

Possible Cause #2: The Eclipse 5 is not properly communicating the power cartridge to charge it.

Your Action:

  1. Remove power cartridge and re-install to ensure that it is secure in the concentrator.
  2. Inspect the Eclipse 5 for a solid yellow light when the battery is installed, or a flashing battery icon when attempting to charge. If either of these symptoms is present, continue to step 3.
  3. If possible, install a separate power cartridge in the Eclipse 5/ If the replacement cartridge works properly, then the original cartridge needs to be replaced.
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Rollin Y
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Mc J.
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Don W.
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Sean R.
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Dave W.
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Response from the owner:Thank you for sharing! -Bob
Jim M.
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Andrew C.
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Harvey R B.
I recently had my CPAP machine repaired, and I am very satisfied with the service provided. The repair was completed within a week, which was impressively quick. Throughout the process, the company kept me informed about the status of my machine, providing regular updates and making sure I knew what was happening at each stage. Their communication and efficiency made the experience smooth and reassuring. I recommend their repair service to anyone who needs prompt, reliable support for their CPAP equipment.
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Kat H.
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Bankim G.
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Found Altra online, contacted them via email, received a prompt response. Mailed CPAP on Monday, it was repaired and returned to me on Thursday. Wicked fast turnaround time. Very impressed and would definitely use again! Bob was very kind!
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Suzanne T.
Bob was great! He answered the phone at Altra service and gave us excellent information about how their process works to make us feel at ease in shipping our bi pap machine to be repaired. We highly recommend them and are very happy with the great results with our now like new machine!
Response from the owner:Thank you - glad to help.
Steve B.
Ultra has a system in place that makes it very easy to ship and return your items. The unit came back looking like new. Everything is working perfectly. They even changed unit hours back to zero. I recommend this company 100%.
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Sam S.
I was pleased with the responsiveness of the company. They answered my inquiries promptly and my repaired BiPAP humidifier was returned within a week. I also appreciated the note on the invoice that might avoid reoccurrence of the same problem.
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Stephen M.
Bob and Team provided excellent communication, customer service and fixed my old CPAP (which had multiple issues) at a very reasonable price.
Once they received my machine, the Diagnostics and Repairs were done in 24 hours and shipped back.
This is old school customer service values. A breath of Spring as you don't find it much anymore.
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carmelo V.
Altar service professional is the most professional company I have ever worked with they repair my CPAP machine like new and on schedule there amazing.
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Robert F.
The pros at Altra Service Professionals did an excellent job bringing my Airsense 10 Autoset CPAP machine back to life. My machine is like brand new. I don’t remember it ever being this quiet . Every step of the process went smoothly, from the time I sent it back, to the time it was returned fully repaired. Will definitely use Altra again. They were a pleasure to work with!!
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Kayla S.
Incredible job! Great with communication, timely, kind and got the job done. Thank yall!
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J G
Not sure why anyone would rate these folks less than 5 star.They have earned every bit of a 5 star review as far as I am concerned.Thank you for repairing my machine it’s my lifeline to a good nights sleep and now my machine is like new I can use it for traveling it is now my reliable back up. I am very happy with there service.Thank you,Thank you,Thank you.
Response from the owner:Thank you - much appreciated.
Trammel
I recently sent in my AirCurve 10 for service with Altra Service Professionals after it reached its end-of-life hour counter. The entire experience was smooth and efficient from start to finish.

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They’re one of only two authorized repair centers for ResMed equipment, and after this experience, I can see why. Fast turnaround, clear communication, and zero hassle.

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Barbara S.
I just want to say Thank you for the best and easiest repair we have ever had. Professional, organized, excellent communications. Thank you. We have another machine and we will be in touch. We appreciate so much.
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