Caire Eclipse 5 Error Codes

If you are experiencing a yellow light, red light, or beeping noise, the following error codes will help determine the cause of the issue. To view the error code on your Eclipse 5, press the no smoking icon on the front panel.

Code 000

Your machine is working properly.

Code 001

Cannot charge battery

Code 002

Warm battery

Code 004

Ambient pressure fail

Code 008

You will receive this error when first starting your Eclipse, until the warmup period is completed and the device is producing oxygen greater that 85%. If error code 008 continues after 10 minutes of use, then it is not producing enough oxygen and needs service.

Code 010

Low battery, 5% or less remaining.

Code 020

Flow rate error

Code 040

Loss of power

Code 080

Malfunction

Code 200

No breath detected for more than 45 seconds.

Fail XX

Malfunction

 

Other Alarm Conditions

Symptom: While in pulse mode, the compressor speeds up and the pulse mode LED turns on.

Possible Cause: The Eclipse 5 is unable to detect the user’s breathing effort.

Your Action:

  1. Pulse mode may not work correctly if the user has any condition that causes blocked/restricted nasal passages.
  2. Ensure cannula is no longer than 7 feet in length.
  3. Ensure that there are no kinks or blockages in cannula tubing.
  4. If a humidifier bottle is connected, remove the humidifier bottle and connect cannula directly to the outlet port. Pulse mode will not work with a humidifier bottle installed.
Symptom: Power Cartridge is draining while plugged in to AC/DC power supply.

Possible Cause: The Eclipse 5 is not receiving power from the attached power supply.

Your Action:

  1. Verify the outlet is providing power. Do not connect the power supply to a dimmer circuit or a power strip.
  2. Check that cable connections on power supplies are secure to the wall/vehicle and concentrator. If using the AC power supply, check the cable connection on the power supply transformer, as well.
  3. Ensure that the power verification lights are on. There will be a green light on the power supply box and there will be a green light on the Eclipse 5 concentrator control panel in the shape of a power cord.
  4. If power verifications are not lit, remove all connections of the power supply for 20 seconds and reconnect.
Symptom: The Power Cartridge (battery) charge is not lasting as long as it should.

Possible Cause #1: The power cartridge was not fully charged

Your Action:

  1. Connect to AC power to recharge the battery. Verify that the battery charges for 2-5 hours and the battery icon is full and not flashing before use.

Possible Cause #2: The eclipse 5 was not operating at the anticipated flow rate.

Your Action:

  1. Ensure that you are using the flow rate prescribed by your physician and that pulse or continuous flow is being used as required.

Possible Cause #3: The power cartridge is not performing to specifications.

Your Action:

  1. Attempt to drain the battery cartridge completely. Do this by running the Eclipse 5 on battery power until the machine shuts off completely. Then remove the battery and allow it to cool for approximately 30 minutes. After this time, re-insert the battery in the Eclipse 5 and recharge it using AC power.
  2. If the battery still does not last as long as it should after following step 1, then you may need a new battery.
Symptom: The Power Cartridge (battery) is not charging.

Possible Cause #1: The Eclipse 5 is not receiving external AC or DC power to charge the battery.

Your Action:

  1. Verify that the AC or DC outlet is providing power. Do not connect the power supply to an AC dimmer or a power strip.
  2. Check that the cable connections on power supplies are secure to the wall/vehicle and concentrator. If using the AC power supply, check the cable connection on the power supply transformer, as well.
  3. Ensure that the power verification lights are on. There will be a green light on the power supply box and there will be a green light on the Eclipse 5 control panel in the shape of a power cord.
  4. If power verification LED’s are not lit, remove all connections of the power supply for 20 seconds and reconnect.

Possible Cause #2: The Eclipse 5 is not properly communicating the power cartridge to charge it.

Your Action:

  1. Remove power cartridge and re-install to ensure that it is secure in the concentrator.
  2. Inspect the Eclipse 5 for a solid yellow light when the battery is installed, or a flashing battery icon when attempting to charge. If either of these symptoms is present, continue to step 3.
  3. If possible, install a separate power cartridge in the Eclipse 5/ If the replacement cartridge works properly, then the original cartridge needs to be replaced.
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I recently had my CPAP machine repaired, and I am very satisfied with the service provided. The repair was completed within a week, which was impressively quick. Throughout the process, the company kept me informed about the status of my machine, providing regular updates and making sure I knew what was happening at each stage. Their communication and efficiency made the experience smooth and reassuring. I recommend their repair service to anyone who needs prompt, reliable support for their CPAP equipment.
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Stephen M.
Bob and Team provided excellent communication, customer service and fixed my old CPAP (which had multiple issues) at a very reasonable price.
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Barbara S.
I just want to say Thank you for the best and easiest repair we have ever had. Professional, organized, excellent communications. Thank you. We have another machine and we will be in touch. We appreciate so much.
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John B.
Fast, great communication, and job done right the first time.

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dooley P.
Altra was a dream to work with regarding my BiPap machine repair. Very personable as well as professional staff. They changed the unit motor while I waited.

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Altra service is the best. From the beginning the professionalism, promptness, and knowledge of the product was evident. The service was immediate and delivered as promised. If I need service again, they will be the ones I contact.
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Refreshing to deal with a well run company. Clear and communicatios.
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Dave P.
Have had the motor replaced on my BiPAP; the cost was MUCH less than the homecare quote! They respond very quickly and customer service is outstanding! Will use them again if needed.
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Larry
I was introduced to Altraservice thru Resmed as an authorized repair center. The process was extremely easy. The customer service is excellent. I have used the service on 2 of my bipap machines. I highly recommend them.
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Clay C.
Tried to fix bipap myself. Motor was dying and I replaced it. Still, it threw an error code. Explained all this to staff, called me the next day for pickup. Cost me less than 5% of a new unit!
Response from the owner:Thanks for leaving a review!
Dave N.
Very prompt and professional responses to all questions. Easy to follow website complete with basic pricing. Quick repair turnaround time and saved me from having to deal with the ins co and Dr office for a new machine. Thank you!!
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Jonathan I.
These guys are great. My machine broke and wasn’t usable. They managed the warrantee replacement. It was all seamless and very easy. They also communicate very well and are very easy to work with.
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Bill N.
They gave me a quick quote and were very efficient and professional with the repair of my portable concentrator. They also answered all of my questions. I would highly recommend them.
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Peggi I.
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Donna C.
Thank you for servicing my bipap. All good now. Quick turn around. Keep on being a 5 star business. Great full you have a much lesser turn around than the manufacture.
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Juliann R.
Ultra checked my machine, sent me an estimate, and repaired and shipped my repaired machine the same day. More time in transit than in repair. Highly recommended.
Response from the owner:Thanks for sharing!
BUPAC Sec. Charlie M.
Excellent service. Very professional refurbishment, very quickly and fair price.
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Guzzy and S.
Altra was a life saver.. Excellent service at a fair price. They will be my CPap go to.
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Michael H.
All of the 5 star reviews are well deserved. I could not believe the fast, accurate service I received with no attempt to up sell. They rapidly fixed and returned my ResMed Airsense 10. As a side note, I have a ResMed Airsense 10 for travel and a ResMed Airsense 11 for home use. In my opinion, the ResMed Airsense 10 is the better of the 2 and well worth fixing.
Response from the owner:Thanks for sharing!
William H.
Had my res med repared in april. Returned to me quickly. Still working well. Very happy with service.
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Bill O.
Fast and easy. What they quote you is all you pay, nothing hidden. Fast service
. Only complaint is the sticker they put on it messy and difficult to remove.
Response from the owner:Thank you for the feedback.
Kathy S.
Last week I contacted them about repairing my Resmed AirSense 10. When I came to drop it off, they asked if I wanted to wait. I said sure and 30 minutes and $275 later, I took home my repaired CPAP machine. I have been sleeping soundly ever since. Fabulous service!
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mpa01
I recommend Altra Service Professionals, Inc., if you need your CPAP machine repaired. Their website is user-friendly, they kept me updated throughout, and the entire process took less than a week from start to finish. I am happily using my ResMed CPAP machine again.
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Nancy H.
Sent my Air Sense 10 to be repaired. What a wonderful company to deal with. The timeliness and professionalism was outstanding. I would recommend this company for any cpap repairs.
Response from the owner:Thanks for sharing!
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