Philips Respironics SimplyGo Repair

Philips Respironics SimplyGo Repair

Please note that Philips has a backorder on the sieve bed kit. This part is needed for most, if not all SimplyGo repairs. The tentative release date is 10/03/2025.

We are a factory authorized service center for the Respironics SimplyGo portable oxygen concentrator. Our repair technicians will complete your Respironics SimplyGo repair right the first time. We are authorized to repair the SimplyGo POC’s under warranty and out of warranty. No repair is too big or too small. We provide a free repair estimate and a free shipping label to get your machine to us.

Battery not charging? We can fix that! Alarming? Not a problem! Low purity? Piece of cake! Not sure if it’s under warranty? Provide us with the serial number and we’d be happy to look it up for you.

Excellent

Altra Service Professionals

4.6

Based on 275 reviews

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Bill N.

They gave me a quick quote and were very efficient and professional with the repair of my portable concentrator. They also answered all of my questions. I would highly recommend them.

Response from the owner:Thank you!

Peggi I.

Very easy to get my CPAP sent in (printed out a mailing label and took it to UPS nearby). They told me how much to fix it (less than $300) and I gave approval. The turn around time was only a few days! It works great now! Easy, professional and fast! Top notch!

Response from the owner:Thanks for sharing!

Donna C.

Thank you for servicing my bipap. All good now. Quick turn around. Keep on being a 5 star business. Great full you have a much lesser turn around than the manufacture.

Response from the owner:Thank you.

Juliann R.

Ultra checked my machine, sent me an estimate, and repaired and shipped my repaired machine the same day. More time in transit than in repair. Highly recommended.

Response from the owner:Thanks for sharing!

BUPAC Sec. Charlie M.

Excellent service. Very professional refurbishment, very quickly and fair price.

Response from the owner:Thanks for sharing!

Guzzy and S.

Altra was a life saver.. Excellent service at a fair price. They will be my CPap go to.

Response from the owner:Thank you!

Michael H.

All of the 5 star reviews are well deserved. I could not believe the fast, accurate service I received with no attempt to up sell. They rapidly fixed and returned my ResMed Airsense 10. As a side note, I have a ResMed Airsense 10 for travel and a ResMed Airsense 11 for home use. In my opinion, the ResMed Airsense 10 is the better of the 2 and well worth fixing.

Response from the owner:Thanks for sharing!

William H.

Had my res med repared in april. Returned to me quickly. Still working well. Very happy with service.

Response from the owner:Thanks for sharing!

Bill O.

Fast and easy. What they quote you is all you pay, nothing hidden. Fast service
. Only complaint is the sticker they put on it messy and difficult to remove.

Response from the owner:Thank you for the feedback.

Kathy S.

Last week I contacted them about repairing my Resmed AirSense 10. When I came to drop it off, they asked if I wanted to wait. I said sure and 30 minutes and $275 later, I took home my repaired CPAP machine. I have been sleeping soundly ever since. Fabulous service!

Response from the owner:Thank you!

mpa01

I recommend Altra Service Professionals, Inc., if you need your CPAP machine repaired. Their website is user-friendly, they kept me updated throughout, and the entire process took less than a week from start to finish. I am happily using my ResMed CPAP machine again.

Response from the owner:Thank you!

Nancy H.

Sent my Air Sense 10 to be repaired. What a wonderful company to deal with. The timeliness and professionalism was outstanding. I would recommend this company for any cpap repairs.

Response from the owner:Thanks for sharing!

debbie S.

If every business operated like this one, the world would be a better place. Please do not hesitate to use this company. In less than a week from the damage to my Airsense 11, I have received my repaired machine. Excellent experience in every possible way.

Response from the owner:Thanks for sharing!

Marvin W.

Quality work, prompt turn around, reasonable prices. My portable oxygen concentrator was returned and worked like new. What could be better. Very satisfied new customer. Thanks.

Response from the owner:Thank you-

Brenda

I'm totally impressed with the ease of using Altra and appreciate their professionalism with speedy communication. They fixed my Caire Freestyle Comfort for a reasonable price and did so quickly. Don't hesitate to contact them if your equipment needs fixing.

Response from the owner:Thank you for sharing!

Kevin S.

Air Mini - I needed a repair on my Air Mini. Altra CPAP Services offers a replacement where you trade in your unit and receive a new one at a very affordable and reasonable price. It was quick, easy and they really helped me every step of the way - from returning my unit, keeping me updated every step, and then receiving my replacement (which was brand new!) much sooner than I had anticipated. I highly recommend them! Thank you Laurie and Bob!!! - Sincerely, Kevin

Response from the owner:Glad we could help!

Jean W.

Merci à l`équipe de altraservice.
Mon appareil est de retour et j`ai bien dormi grâce à l`excellent travail fait sur mon Cpap.
Mon appareil est comme neuf.
Merci encore.
Jean W.

Response from the owner:Thank you!

mitchell F.

THANK YOU FOR BEING TRULY PROFESSIONAL. I AM EXTREMELY SATISFIED.

Response from the owner:Thank you

Denis omar B.

Response from the owner:Thank you.

Owen D.

Literal lifesavers. Parts issues aside (which were not their doing, anyway) it was a fast turnaround and they did great work. Works like new. Thanks!

Response from the owner:Thank you!

Chaz W.

Quick turnaround, fixed issue at a good cost point.

Response from the owner:Thank you!

Erika H.

I had a great experience. They are professional, quick, and affordable. They saved me so much money by fixing my cpap. And the customer service is top notch. Thank you!

Response from the owner:Thank you!

ted G.

Altra Service Professionals truly are professionals. They have always taken care of Handi Medical's needs. We thank you very much and greatly appreciate it. Ted R. Garding

Response from the owner:Thank you Ted!

Brittany Doulaye S.

Response from the owner:Thank you - much appreciated!

Christopher B.

Fast and efficient service. Thanks again!

Response from the owner:Thank you!

Patrick C

Very pleased with the timeliness of Altra Service, even during the holiday season. They determined that my POC was still under warranty. So, I was invoiced only for shipping. I plan to use them for any future service needs.

Response from the owner:Thank you-

J L.

The Manufacturer of my portable oxygen concentrator recommended Altra Service for a diagnosis and repair. I sent my concentrator via UPS and received an email from Bob with the good news that my machine was still under extended warranty. Bob made the necessary repairs and quickly sent it back to me. I paid the UPS charges both ways but there was no charge for the repairs. Bob was so very nice on the phone and thanks to his extended research, he found out about my warranty. I cannot say enough good things about him and his company. They most definitely can be trusted! Thank you Bob!!!

Response from the owner:Thank you!

Corey F.

Outstanding service and professionalism. I was hesitant to ship from coast to coast but I'm glad I did now. I highly recommend this company!

Response from the owner:Thank you!

Balboa

Great service repair for my CPAP machine and glad I found this very professional company.

Response from the owner:Thank you!

Teresa T.

Very pleased with the repairs done to my husband's cpap machine. Company was responsive and efficient. Took less than a week from shipping to return and we both were able to sleep again last night. Thank YOU Altra Service.

Response from the owner:Thank you!

Peter F.

Outstanding service for my Philips SimplyGo
Oxygen Concentrator. Very happy that this family-owned business exists for customers of giant Philips. Which could care less!

Response from the owner:Thank you!

Michael J.

Very responsive very quick service. Great to do business with.

Response from the owner:Thank you

Michael S.

Great CPAP repair service and experience. Response was quick and the cost was fair. I highly recommend Altra Service Professionals for CPAP repairs.

Response from the owner:Thank you for your review!

Bandit D.

Good price on a refurbished unit well package works out of the box. Sandy, Bandit dog the picture was my best friend who passed recently.

Response from the owner:Thank you. Sorry for your loss.

Gregg King (.

Good people

Response from the owner:Thank you!

Everett G.

The place is a little tricky to get into the address is on the side of the building as soon as you pass that you'll see a driveway and down that driveway or two docks the first DOC is for a tile store the second one is for Altra. You have the option of backing in and backing down into their dock or you can turn on the street before them and and then turn into the driveway and come around back and try it from that direction either way it can be tight and challenging I'm going to post a few pictures to give you an idea the staff is very friendly

Rod M.

Just had my concentrators serviced and despite them being in the middle of a move to another location they were professional and timely on the service off my machines. Bob and his team are always great to work, with a special shout out to Tech Ryan for his work and keeping me informed on progress. Highly recommend them, you won’t be disappointed.. Thanks again Bob and Ryan, much appreciated. Rod & Lana McCool

Response from the owner:Thank you for taking the time to leave a review. See you next year 🙂

Melinda G.

They were pleasant and professional and figured out what was wrong with my Simply Go in a very timely manner! Would definitely recommend.

Response from the owner:Thank you!

Pamela N.

Ryan and his team were excellent. All communication was professional and the service was excellent. They fixed my CPAP on time with zero concerns.

Response from the owner:Thank you for sharing.

Daniel B

Fast, friendly, helpful and professional. I was worried how the repair for my ResMed 10 would unfold, but was very pleasantly surprised.

Response from the owner:Glad to help-

Richard S.

explained everything to me, i knew what they were talking about everything about the transaction was very easy sent my unit in i approved the work and my unit was back within a week very satisfied would use them in a second

Response from the owner:Thank you!

Katja C.

Had my machine previously repaired by SleepQuest and it broke again not long after 🙁 Then worked with Altra and the machine has been running perfectly for a good year now. It was fast, affordable, and fixed the problem.

Response from the owner:Thank you!

Keith H.

I had an excellent experience with the people at Altra SP. My CPAP was repaired speedily and seemingly effectively over the Xmas and New Year period 2023/4. There was a minor email issue which slightly delayed the repair and return process but I was not inconvenienced. I was initially apprehensive but rapidly reassured by the responsive and friendly exchanges with Altra. (To those who weren't happy with their service I would suggest that an open and polite approach is helpful.) Thanks Tony, Cassidy and everyone else involved in the repair.

Response from the owner:Thank you for the kind words-

Dominick N.

Prompt service and job well done. I would recommend these folks without hesitation.

Response from the owner:Thank you!

Bob M.

The BEST customer service experience I’ve had all year thanks to Altra and Andrew in Berlin Ct. They found and fixed my CPAP problem in less than a day and had me back to sleep that night. Competent, helpful and understanding of the importance to the client. Thanks Altra & Andrew. 6 ⭐️’S

Response from the owner:Glad to hear. Thank you!

Jim S.

Great service! The problem with my CPAP unit was diagnosed quickly upon receipt, repaired, tested and returned within four days.

Response from the owner:Thank you for your feedback!

Charles H.

Had a problem with my CPAP machine. Took it in. The techs were able to diagnose and fix the problem while I was standing there. Very competent and very pleasant to deal with. I highly recommend them.

Response from the owner:Thank you!

Jean P.

very easy process to send my husband's Cpap machine to have it repaired.

Response from the owner:Thank you.