Philips Respironics SimplyGo Repair

Thank you, they repaired my old ResMed 10 that I use in my fifth wheel as a back up. Did amazing job, had bad whistle to it. Damaged due to me using SoClean on it for past 5 years. It was repaired very fast, came back with all the original settings in it, well packaged. Definitely recommend u using them for CPAP repair needs.

My CPAP is very old but it is nice to know there is a place that keeps my machine going. With no insurance I wouldn’t have a place like Altra. Thanks for keeping my health a priority.

Very professional service with outstanding customer service. I was impressed by the clear, expedited, and accurate communication from the outset. The website also was extremely clear, complete, and transparent on estimated costs and timing, helping me manage my expectations. These are true cPAP experts.

Altra Service did a FANTASTIC JOB on the repair of my CPAP machine. I was using a SoClean with my CPAP machine and it caused the seals and insulation to fail in the machine. I shipped my machine to Altra Service and had a quote back from them the same day of the machine's arrival at their shop! After authorizing the repair, same day they completed the repair within 24 hours and was back in my bedroom 1 week after sending it to them.

Dealing with them was easy and they were very professional through the whole process.

I HIGHLY RECOMMEND them for servicing of your CPAP devices! GREAT JOB Altra Service!

It was a pleasure dealing with a company that does exactly what it says, for exactly the price they quote. I will use them again and happily recommend them to anybody who needs a CPAP repaired. AAA+++

Shipped my CPAP to them on Saturday morning. They received, repaired, and had my unit back in the mail on Monday! Turnaround time was less than a week, and my unit runs like a champ. Laurie was my point of contact there and was a pleasure to work with. If your CPAP dies, you want these guys on your team. A+++

This is my third time to use them for service. Every time it’s been smooth and easy. The turnaround time was quick. I received my unit back within 8 days. Very professional and the documentation provided shows the quality control they use. If you need service, don’t think twice. They are upfront and honest. I appreciate that level of service.

Very detailed info on website as what to expect and they delivered! Beyond EXCELLENT!!!

My AirSense 11 recently broke and I was struggling. Someone referred me to Altra and I met Bob, who was very helpful and got things taken care of for me. I owe Bob a great debt of gratitude. Thanks!

I recently had my CPAP machine repaired, and I am very satisfied with the service provided. The repair was completed within a week, which was impressively quick. Throughout the process, the company kept me informed about the status of my machine, providing regular updates and making sure I knew what was happening at each stage. Their communication and efficiency made the experience smooth and reassuring. I recommend their repair service to anyone who needs prompt, reliable support for their CPAP equipment.

Every night hubby began getting warning "motor life exceeded" on aged ResMed S9. Found Altra online; spoke with owner Bob and shipped same day (Fort Myers to Ocala). Speedy turnaround; great price. Hoping machine will last another 15 years!

From contact to completion it was a pleasure to work with Altra Services. The machine was refurbished and is like new again. Highly recommend them.

Had a crack on the side panel of my Cpap. Called them to see is they could fix it. Options were to UPS or drive up. I drove up, they had the parts, they also figured out my motor was running loud. Gave me the option to fix everything and they did so in a very timely manner. I was in and out within an hour. Very professional and helpful.

Altra Service is a life saver! They replaced the blower and seals in my CPAP in less than an hour! This repair saved me hundreds of dollars.

They dealt with my AirMini problem expertly and expeditiously. WABurr

Altra Service Professionals saved the day for us again! Our Respironics Simply Go POC developed multiple issues just as we were preparing to leave on a cruise. Even though there was a spare parts shortage for this model, somehow they found everything needed to make it run like new and shipped it back in just one week.. Thank you Bob and crew!

Altra was great. They did exactly what they said they would do in a timely and effective manner. The price was good, the quality was good and the prompt communication was good. I highly recommend Altra.

I am very pleased with Altra. I sent my bi-pap on Monday and was returned completely repaired by Thurs. They are so easy to deal with...and quite fair. Thanks so much

Found Altra online, contacted them via email, received a prompt response. Mailed CPAP on Monday, it was repaired and returned to me on Thursday. Wicked fast turnaround time. Very impressed and would definitely use again! Bob was very kind!

Bob was great! He answered the phone at Altra service and gave us excellent information about how their process works to make us feel at ease in shipping our bi pap machine to be repaired. We highly recommend them and are very happy with the great results with our now like new machine!

Ultra has a system in place that makes it very easy to ship and return your items. The unit came back looking like new. Everything is working perfectly. They even changed unit hours back to zero. I recommend this company 100%.

I was pleased with the responsiveness of the company. They answered my inquiries promptly and my repaired BiPAP humidifier was returned within a week. I also appreciated the note on the invoice that might avoid reoccurrence of the same problem.

Bob and Team provided excellent communication, customer service and fixed my old CPAP (which had multiple issues) at a very reasonable price.
Once they received my machine, the Diagnostics and Repairs were done in 24 hours and shipped back.
This is old school customer service values. A breath of Spring as you don't find it much anymore.
I highly recommend!

Altar service professional is the most professional company I have ever worked with they repair my CPAP machine like new and on schedule there amazing.

The pros at Altra Service Professionals did an excellent job bringing my Airsense 10 Autoset CPAP machine back to life. My machine is like brand new. I don’t remember it ever being this quiet . Every step of the process went smoothly, from the time I sent it back, to the time it was returned fully repaired. Will definitely use Altra again. They were a pleasure to work with!!

Incredible job! Great with communication, timely, kind and got the job done. Thank yall!

Not sure why anyone would rate these folks less than 5 star.They have earned every bit of a 5 star review as far as I am concerned.Thank you for repairing my machine it’s my lifeline to a good nights sleep and now my machine is like new I can use it for traveling it is now my reliable back up. I am very happy with there service.Thank you,Thank you,Thank you.

I recently sent in my AirCurve 10 for service with Altra Service Professionals after it reached its end-of-life hour counter. The entire experience was smooth and efficient from start to finish.

Being able to print out a prepaid shipping label made getting the machine to them a breeze. They repaired and shipped it back the same day, which is almost unheard of these days. The team was courteous, professional, and clearly runs a smart, customer-first operation.

They’re one of only two authorized repair centers for ResMed equipment, and after this experience, I can see why. Fast turnaround, clear communication, and zero hassle.

Highly recommend them if you need CPAP or BiPAP repairs done right.

I just want to say Thank you for the best and easiest repair we have ever had. Professional, organized, excellent communications. Thank you. We have another machine and we will be in touch. We appreciate so much.

Fast, great communication, and job done right the first time.

My CPAP machine started making 'whale wheezing' noises when I breathed, so seemed like the motor had thrown a bearing or something. Sent it in, got a diagnosis and quote within 24hrs of them receiving it. I said "Yes, please" and they had it done and shipped back the next day.

Altra was a dream to work with regarding my BiPap machine repair. Very personable as well as professional staff. They changed the unit motor while I waited.

Thank you Bob!!!

Altra service is the best. From the beginning the professionalism, promptness, and knowledge of the product was evident. The service was immediate and delivered as promised. If I need service again, they will be the ones I contact.

This company is excellent. They fixed my CPAP quickly for a very reasonable price. Bob and Laurie were courteous and very easy to work with. I would definitely use them again if my CPAP breaks.

These guys are incredible, they fix my reshmed air curve 10 in a very short amount of time, machine runs & look like new, extremely satisfied, will recommend to anyone.

Refreshing to deal with a well run company. Clear and communicatios.

Have had the motor replaced on my BiPAP; the cost was MUCH less than the homecare quote! They respond very quickly and customer service is outstanding! Will use them again if needed.

I was introduced to Altraservice thru Resmed as an authorized repair center. The process was extremely easy. The customer service is excellent. I have used the service on 2 of my bipap machines. I highly recommend them.

Tried to fix bipap myself. Motor was dying and I replaced it. Still, it threw an error code. Explained all this to staff, called me the next day for pickup. Cost me less than 5% of a new unit!

Very prompt and professional responses to all questions. Easy to follow website complete with basic pricing. Quick repair turnaround time and saved me from having to deal with the ins co and Dr office for a new machine. Thank you!!

These guys are great. My machine broke and wasn’t usable. They managed the warrantee replacement. It was all seamless and very easy. They also communicate very well and are very easy to work with.

Thank you for servicing my bipap. All good now. Quick turn around. Keep on being a 5 star business. Great full you have a much lesser turn around than the manufacture.

Ultra checked my machine, sent me an estimate, and repaired and shipped my repaired machine the same day. More time in transit than in repair. Highly recommended.

Excellent service. Very professional refurbishment, very quickly and fair price.

Altra was a life saver.. Excellent service at a fair price. They will be my CPap go to.

All of the 5 star reviews are well deserved. I could not believe the fast, accurate service I received with no attempt to up sell. They rapidly fixed and returned my ResMed Airsense 10. As a side note, I have a ResMed Airsense 10 for travel and a ResMed Airsense 11 for home use. In my opinion, the ResMed Airsense 10 is the better of the 2 and well worth fixing.

Had my res med repared in april. Returned to me quickly. Still working well. Very happy with service.

Fast and easy. What they quote you is all you pay, nothing hidden. Fast service
. Only complaint is the sticker they put on it messy and difficult to remove.

Last week I contacted them about repairing my Resmed AirSense 10. When I came to drop it off, they asked if I wanted to wait. I said sure and 30 minutes and $275 later, I took home my repaired CPAP machine. I have been sleeping soundly ever since. Fabulous service!

I recommend Altra Service Professionals, Inc., if you need your CPAP machine repaired. Their website is user-friendly, they kept me updated throughout, and the entire process took less than a week from start to finish. I am happily using my ResMed CPAP machine again.