Below are some issue that you may experience while using your DreamStation device.
No Power
Make sure that the power supply is a Philips Respironics
Verify that all all connections are inserted and secure.
Verify power supply is providing power to the device.
Airflow Does Not Turn On
This is related to either the blower motor or the main pc board.
General Noise
Humidifier seals are damaged
Faulty blower motor
Whistling Noise from Humidifier
Humidifier seals are damaged
Water tank is cracked / leaking air
Flip lid latch not securing well.
PAP and Humidifier not fully connected.
Airflow is Warm
Filters may be dirty
Device is operated near sunlight or heating source.
Heater plate or tube temperature may too high.
Unit Shuts Off
Auto off is enabled and high leak exists for a duration that triggers Auto Off.
Faulty power supply
Faulty blower motor
Faulty main pc board
Dial Does Not Work
Damage to the dial
Ribbon cable dislodged from the main pc board
Faulty main pc board
Therapy Button Does Not Work
Button damaged
User not pressing the button with enough force
Faulty main pc board
Ramp Button Does Not Work
Button damaged
User not pressing the button with enough force
Ramp feature not enabled
Ramp pressure is set to the same as the prescribed pressure
Faulty main pc board
The Display is Erratic or Does Not Work
Physical damage to the screen or main pc board
The device is in an area with high Electromagnetic Interference (EMI) emissions.
Faulty display
Faulty main pc board
Back Light Does Not Work
Ambient light sensor is blocked
Faulty main pc board
Back Light Dims Too Quickly
User perception
Ambient light sensor is faulty
Faulty main pc board
Back Light Does Not Dim
Ambient light sensor is faulty
Faulty main pc board
Can't Change Humidity Settings
User perception - can only change setting when therapy is active. You cannot change the settings in the device menu.
Dial does not function
Heated Tube not Warming
Tube setting is 0
Not enough time elapsed to warm tube
Connection not fully made
Physical problem with the tube
Electrical issue with the humidifier or PAP
80W Power Supply not being used
User perception
Heater Plate Not Warming
Heater plate setting is 0
Not enough time elapsed to warm heater plate
Connection not fully made
Physical problem with the tube
Electrical issue with the humidifier or PAP
80W Power Supply not being used
User perception
Tank Runs Out of Water
Settings are at max for an unsuitable environment (set too high)
User has a high mask leak
Water tank is leaking
Humidifier Lid Won't Latch or Open
Latch is damaged
Enclosure is damaged
Doesn't Make a Call
Interface between PAP and modem not functioning
SD Card Error
SD Card corrupted
Problem with main pc board
GY GUI LIB INVALID
Problem with main pc board