Philips Respironics SimplyGo Mini Repair
Factory Authorized Service Center
We are contracted with and authorized by Philips Respironics to perform SimplyGo Mini warranty and non-warranty repairs!
Our Factory trained and certified technicians will quickly diagnose and repair your SimplyGo Mini oxygen machine. We offer a free repair estimate and a free inbound shipping label. Since we are a certified repair center, we are able to use the Respironics computerized service software to update, calibrate and verify proper operation. Is your battery not charging? We can fix that! Alarming? Not a problem! Low oxygen purity? Piece of cake! Not sure if it’s under warranty? Provide us with the serial number and we’d be happy to look it up for you.
The Best Solution for Home Medical Equipment Repair
Altra Service provides fast and affordable repair and maintenance for all of the U.S. We service most CPAP machines, oxygen concentrators, and much more. Our technicians are certified and we offer a free shipping label.
Questions? Give us a call or send us an email. We’re here to help!
SimplyGo Mini User Manual
Jason Medeiros
12:49 17 Feb 21
One of the few repair shops for privately owned oxygen concentrators. It took two weeks for them to inspect and diagnose my unit. When I received my unit back (via UPS) the cover housing panels were not aligned and there were two hairline cracks as well as abrasion marks on the top of the unit. I shipped the unit to them utilizing the services of a UPS store in palm harbor, FL. Altra did not alert me to any shipping damage when they received the unit which leads me to deduce the damage was inflicted subsequently. They have not returned my calls yet to attempt a resolution.Update: they sent a replacement panel but it was badly discolored by cigarette smoke and had a broken clip. They are sending a new one now. I’ll update when that arrives. I added one more star for the effort.
Michael Grant
21:17 02 Feb 21
These guys are great. Kept me informed all along the way. Had a new motor put in my dreamstation. Had it back in a little over a week. Once I approved the repair they fixed it and shipped it on the same day... I would use them again
David Stuart
12:02 17 Oct 20
After having horrible responses for over 7 weeks from a company in New Hampshire that I purchased an Oxygen Concentrator from, the folks at Altra service rescued a two week old concentrator is a very short time. I would highly recommend these folks. Good and quick service.
Dave Zinn
18:20 30 Jul 20
Sadly my POC had to be forwarded to the manufacturer for depot repair, during the COVID pandemic no less. Throughout the lengthy repair process (no fault of ASP), Tony kept me apprised of the status and always responded promptly to my inquiries. If more businesses were run like this, the world would be a better place!
David Coggburn
18:42 02 Jul 20
Repair of my portable oxygen concentrator was completely satisfactory. Works great now! Most importantly though is the excellent customer service this company provides. They kept me informed of the progress of the repair of my machine and all costs were presented up front before any work was started. When I received the machine back, there was an item missing. I contacted Altra and they sent one out immediately. I highly recommend this company for their professionalism and customer service above and beyond.
Mike McKenna
19:06 17 Jun 20
Very fast service, great communication. I highly recommend using Altra for all your electronic repairs they were great.
william grooms
02:37 19 May 20
I sent my sieve beds for a rebuild to you guys. you were very helpful before I sent them, and let me know as soon as they were finished. My concentrator works as good as new. going this route saved me alot of money and I'm very satisified. I just wish I would have found you guys before I scrapped my last machine. thanks again, bill grooms.
Nico de Graaf
19:52 06 May 20
Unbelievable service from Altra, the repair service they provide for the owners of a CPAP machine is unparalleled. After filling out the web form on their website the UPS shipping label was printed. After a few days I got a message that it could be repaired and a payment via Paypal was done. Very professional follow up from Altra and a clear background was provided for the repair, again thx guys will use you again when needed.
Mickey Strain
01:53 24 Apr 20
I was in need of another oxygen concentrator and contacted ASP via their info tab. It was after hours and Tony text me within 15 min. He was working late on ventilator repairs and had been working for days to meet the demands of this nation during COVID-19. The next day I got the request for my prescription, sent it, request for payment, did it, received the unit in 48 hours. WOW, what service. Thank you Tony, I owe you a debt from my heart.
Timothy Gardner
14:02 26 Mar 20
How refreshing to find a company that does what they say they will...and do it professionally and promptly. While jumping up to grab a puking dog on the bed, I pulled my CPAP machine (ResMed AirSense 10) off my nightstand. It started making loud noises...enough that it was keeping me awake. I've had poor experiences with our local DME providers and didn't want to deal with insurance hassles. So, I used Altra and had wonderful experience. Thankfully, I had another machine I could use in the interim. It took about 3 weeks from very beginning to end. Highly recommend!
Rod MCCOOL
22:21 11 Jan 20
Was in over the holidays with my bi-pap machine, after some issues, Bob the owner came in the next day and corrected them. Thanks Bob for coming in during the holidays and talking care of my problem. Will be back whenever I need service, highly recommend them. A stand up guy.
Kathy Kelly
12:40 24 Sep 19
This business has the best customer service I've seen in years and the knowledge to support it! I just dropped in to see if a concentrator could be serviced acknowledged me right away ,took time to look at device and problems. A Big Thank You.!
Robert Knorr
15:09 26 Apr 19
After a week of contacting two Major providers of CPAP supplies, and being told it was no longer in warranty, I was able to convince one provider to give me the name of Altra Service , a certified company that could repair my machine. Not sure why this industry is so difficult to communicate with , but we have definitely had our moments. I was to the point before I called Altra Service Professionals, that I asked the one provider, are these “throw away Machines” like our Television sets are? At that point, I think she felt sorry for me. From here on. , the story is All positive ! I called Altra and found out they were in Ocala, about 30 miles from my home. I asked the very pleasant girl on the phone if it was possible to bring the machine to them ? Absolutely was her answer, most of our business is mail in, but bring it up. She gave me a good day to come in, Thursday. I arrived yesterday morning, within 10 minutes, I was informed the machine was “still in warranty time frame”. Their tech was called out on a last minute repair, but the Boss Tok my machine back to the shop, checked it out completely, replace fan and motor, and decertified the ResMed Dreamstation. Within about an hours time, I was all set to go, a most pleasant experience by everyone I met at Altra Service Professionals ! Might I also add, the unit last night was as quiet as the day I received this BIPAP machine. I would highly recommend Altra Service Professionals, mail in or drop off service, they a very Professional company to deal with !
Cheri Adams
23:08 05 Apr 19
I received a return phone call from Cassidy who was friendly, helpful, understood my need to get a repair done quickly. She gave me the option of driving to Ocala or sending the unit via UPS. When she checked stock what I was needed was in stock. Terrific! I'll make the drive! See you Tuesday! Thanks for your courteous conversation and solution to my issue. Y'all are great so far! Part 2 - Thank you for such a rapid turn around. You folks are AWESOME!!!!! Great company to do business with.
Cheri Adams
23:08 05 Apr 19
I received a return phone call from Cassidy who was friendly, helpful, understood my need to get a repair done quickly. She gave me the option of driving to Ocala or sending the unit via UPS. When she checked stock what I was needed was in stock. Terrific! I'll make the drive! See you Tuesday! Thanks for your courteous conversation and solution to my issue. Y'all are great so far! Part 2 - Thank you for such a rapid turn around. You folks are AWESOME!!!!! Great company to do business with.
Cheri Adams
15:44 29 Mar 19
I received a return phone call from Cassidy who was friendly, helpful, understood my need to get a repair done quickly. She gave me the option of driving to Ocala or sending the unit via UPS. When she checked stock what I was needed was in stock. Terrific! I'll make the drive! See you Tuesday! Thanks for your courteous conversation and solution to my issue. Y'all are great so far!
Jeania Eames
21:43 30 Jan 19
I sent my unit for repair. Was told it was obsolete and they did not have parts so they could not fix it. I asked Anthony who contacted me to please take a second look. He did and did some testing and found the part I needed. Their customer service is the best, keep it up. I havn't even turned it on yet but will still give them 5 stars, great company!
Gregory Pryor
13:22 19 Nov 18
Great online chat with service professional! You have to appreciate a service organization that puts the customer first !
Gene Brandzel
19:16 08 Nov 18
The people at Altra were professional, helpful and extremely pleasant to deal with. They responded to my questions promptly, kept me informed as to how the repair was proceeding and bent over backwards to deal with some special needs that I had. If I have need any further help in the future I will use them again for repair services.
Debbie Howard
01:11 19 Oct 18
Let me tell what a good business ethic is. Altra absolutely has one. I have a machine that I couldn't figure out how to change the filter on. I chatted with someone from Altra and they told me what to do, for the unheard of price of FREE! So since they charged me such, they have gained a customer for the rest of this life, I have. Thanks, Oxygen is flowing! Didn't realize how little had been coming through till the new filter was put in...Again thank you for the GREAT, customer experience!
Matha Goram
23:09 10 Sep 18
SLA honored for estimate and repair. Mom-and-Pop outfit but superb fielding from Connecticut office helped out tremendously to soothe my impatience.Unfortunately, the cryptic response to my post-service request for assistance leads me to believe that local service (if available) is the more prudent way to proceed.A new board was installed and no check was performed on writing to an SD card by the service technician - I did not foresee this exception. I will use a new SD card (after formatting it, of course).
David Carroll
22:31 26 Feb 18
Sent floor model oxygen concentrator from Texas to Ocala, Fl for repairs. Very easy online shipping arrangement. Concentrator returned within 2-3 weeks in good repair. Total costs including shipping both ways about $230. Sending second unit today and will follow up with new rating on this unit including repair costs. Seems to be honest, strait forward service provider. Recommended.
