Caire Eclipse 5 Repair

Altra Service Professionals truly are professionals. They have always taken care of Handi Medical's needs. We thank you very much and greatly appreciate it. Ted R. Garding

Fast and efficient service. Thanks again!

Very pleased with the timeliness of Altra Service, even during the holiday season. They determined that my POC was still under warranty. So, I was invoiced only for shipping. I plan to use them for any future service needs.

The Manufacturer of my portable oxygen concentrator recommended Altra Service for a diagnosis and repair. I sent my concentrator via UPS and received an email from Bob with the good news that my machine was still under extended warranty. Bob made the necessary repairs and quickly sent it back to me. I paid the UPS charges both ways but there was no charge for the repairs. Bob was so very nice on the phone and thanks to his extended research, he found out about my warranty. I cannot say enough good things about him and his company. They most definitely can be trusted! Thank you Bob!!!

Outstanding service and professionalism. I was hesitant to ship from coast to coast but I'm glad I did now. I highly recommend this company!

Great service repair for my CPAP machine and glad I found this very professional company.

Very pleased with the repairs done to my husband's cpap machine. Company was responsive and efficient. Took less than a week from shipping to return and we both were able to sleep again last night. Thank YOU Altra Service.

Outstanding service for my Philips SimplyGo
Oxygen Concentrator. Very happy that this family-owned business exists for customers of giant Philips. Which could care less!

Very responsive very quick service. Great to do business with.

Great CPAP repair service and experience. Response was quick and the cost was fair. I highly recommend Altra Service Professionals for CPAP repairs.

Good price on a refurbished unit well package works out of the box. Sandy, Bandit dog the picture was my best friend who passed recently.

Good people

The place is a little tricky to get into the address is on the side of the building as soon as you pass that you'll see a driveway and down that driveway or two docks the first DOC is for a tile store the second one is for Altra. You have the option of backing in and backing down into their dock or you can turn on the street before them and and then turn into the driveway and come around back and try it from that direction either way it can be tight and challenging I'm going to post a few pictures to give you an idea the staff is very friendly

Just had my concentrators serviced and despite them being in the middle of a move to another location they were professional and timely on the service off my machines. Bob and his team are always great to work, with a special shout out to Tech Ryan for his work and keeping me informed on progress. Highly recommend them, you won’t be disappointed.. Thanks again Bob and Ryan, much appreciated. Rod & Lana McCool

They were pleasant and professional and figured out what was wrong with my Simply Go in a very timely manner! Would definitely recommend.

Ryan and his team were excellent. All communication was professional and the service was excellent. They fixed my CPAP on time with zero concerns.

Fast, friendly, helpful and professional. I was worried how the repair for my ResMed 10 would unfold, but was very pleasantly surprised.

explained everything to me, i knew what they were talking about everything about the transaction was very easy sent my unit in i approved the work and my unit was back within a week very satisfied would use them in a second

Had my machine previously repaired by SleepQuest and it broke again not long after 🙁 Then worked with Altra and the machine has been running perfectly for a good year now. It was fast, affordable, and fixed the problem.

I had an excellent experience with the people at Altra SP. My CPAP was repaired speedily and seemingly effectively over the Xmas and New Year period 2023/4. There was a minor email issue which slightly delayed the repair and return process but I was not inconvenienced. I was initially apprehensive but rapidly reassured by the responsive and friendly exchanges with Altra. (To those who weren't happy with their service I would suggest that an open and polite approach is helpful.) Thanks Tony, Cassidy and everyone else involved in the repair.

Prompt service and job well done. I would recommend these folks without hesitation.

Serviced my machine and did a great job. Then held it for me for a couple of weeks as I was going out of town. Two thumbs up for customer service.

The BEST customer service experience I’ve had all year thanks to Altra and Andrew in Berlin Ct. They found and fixed my CPAP problem in less than a day and had me back to sleep that night. Competent, helpful and understanding of the importance to the client. Thanks Altra & Andrew. 6 ⭐️’S

Great service! The problem with my CPAP unit was diagnosed quickly upon receipt, repaired, tested and returned within four days.

Had a problem with my CPAP machine. Took it in. The techs were able to diagnose and fix the problem while I was standing there. Very competent and very pleasant to deal with. I highly recommend them.

very easy process to send my husband's Cpap machine to have it repaired.

Most competent and professional service. They did everything they said they would do, in a timely manner. I am thrilled with the result. They didn’t just fix the whining motor - my unit is now silent! What a gift!!

Sent my CPAP machine to be repaired and the turnaround was quick, and my machine works perfectly again.

Sent in my Air Sense10 for pump noise. Came back as quiet as new. Wish the cost was lower, but definitely better than buying a new one!

I sent my cpap to them on 10/12/23 they received it on 10/16/23 it was repaired and on its way back to me on 10/20/23. GOOD JOB! My cpap now is quieter than it was when new. Very pleased!!!

Sent my noisy CPAP to them from MA to FL. They repaired and sent back to me in 11 days (2 were the weekend when closed). When I turned it on, I thought it was broken because it was so quiet. THANK YOU. Great job. Highly recommend them.

Spoke with Service Rep who explained things clearly and then did what he said he was going to do - couldn't be happier! Very professional.

Sent to Repair Authority just for routine service that wanted over $600 to rebuild something that was working. I got it back and sent it to Altra Servic Professionals they charged me $45 for full diagnostic and routine service. You tell me who you think the honest merchant is.

Year later sent one in for repair and it was back in two days and ready to go.

I agree with other posts. I was skeptical that this would end up being money out the window having to send my machine in and waiting. But I was so happy with their process. I sent my machine in, about 5 days later, I received an email that they received my machine. 2 days later, I got an email explaining what was needed (again, I thought for sure they would say both board and motor would need replacing whether they were both bad or not, but no, they told me it only needed a motor) along with an estimate of 275 I think. I approved via reply. About 5 days later I received my machine back and it is working like new! I never do reviews, but you guys deserve it. Thanks so much.

This place is amazing. Great communication, quick turnaround. I wish everyone was this focused on the Customer. Thank you for a great experience.

A VERY CLEVER $CAM , it works like this. On their website you fill out a web form specifying the make, model and the serial number of your equipment. You are then redirected to a UPS site where you print a shipping label. You then package and ship your equipment with the label you printed. Afterwards you receive an email saying that they don't service your make and model. You protest by saying but the web form, I was very accurate! they respond by saying that people are ignorant and they will type anything into it, I tested this by typing complete gibberish and I still received a shipping label. Why is that? Well, for a price of a shipping label they can receive free medical equipment. I pointed that out and Alta said why would the want that? We don't even fix it. Let me ask, why would I want your broken boat, your broken gold chain, your broken Mercedes Benz? Because it has value. Be very cautious with these people, I l already have contacted Florida AG Office on this matter. How many more sick people have fallen into this trap?

In this day of scams and distrust… it is refreshing to deal with company that not only does what it says it will do but completes it in record time with shipping as well.

Those of you that use a Cpap know what a life changer it is…. And when it breaks you are out of luck.

These people are worth every dollar spent!

An A+++++ experience!

Good Job Altra Service Professionals

You saved me well over a thousand with this repair!

Very professional, worked with me not against me!!! Would 💯% work with them again!!!

Repaired and returned very quickly!
Many thanks guy's.

I was very pleased with how fast and efficient the staff at Altra was in the repair and return of my Caire Companion Oxygen Concentrator. I highly recommend them and would not hesitate to use them again in the future! Deborah C.

I would like to thank all of the employees at Altra Services especially Cassidy for the timely service they provided on our oxygen concentrator. Well deserving of a 5 star rating.

I use a Res-Med bi-pap machine and put vegetable wash in the water tub by a huge mistake a year ago...mix-up...and I asked suppliers locally to see if it was ok after telling them what I had done and all said it was ok..checked out..however, I would be very out of breath (extremely) when using and not when I did not use it and it seemed to be causing palpitations for me more so after using and so I had to quit using it for almost a year. I would try off and on with bad results. Finally I found a repair service (one of 3 in the USA I was told) so chose to send to ASP Altra and they confirmed that it had been affected and fixed the problem. I can happily say that I can now use it again and it seems so much better, no huge event changes like before even before I used the wrong water... and I can happily breathe during the day again without getting so out of breath and at night breathe so good again when using! Actually better and it is consistent! My palpitations are gone now except when I forget a pill...They also found the pressure setting too low, as well. They did all of this quickly and very professionally and helpfully. I think probably it was off since I received it and my supply place in MI gave me one that had belonged to someone else I know for a fact because the person at my supply place said there was a mix-up and serial number said my machine belonged to someone else... I will be having them check up on my machine(s) in the future just to make sure they are doing what they are supposed to be doing. Thank you very much ASP Altra!!

I need my CPAP machine for my life and I get it tuned up and freshened up as needed. I have used Altra multiple times and from the first call, completing forms to final delivery- they get 100% perfect review from me!

Great service. Fixed my machine quickly. Great communication throughout the process. They made it easy.

Great service. Fixed my machine quickly. Great communication throughout the process. They made it easy.

Like others, I was concerned about my machine disappearing or not being fixed properly. So wrong. Fast, efficient service. Excellent communication all the way through the process and the process was FAST. Machine went on the fritz during a holiday week and still was rep[aired and returned within a week. Strongly recommend this company.